Room, 1 King Bed, Balcony | View from room

Reviews of Hilton Garden Inn New York Times Square South

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1909 out of 2942 reviews" "
Rating 8 - Good. 653 out of 2942 reviews" "
Rating 6 - Okay. 204 out of 2942 reviews" "
Rating 4 - Poor. 75 out of 2942 reviews" "
Rating 2 - Terrible. 101 out of 2942 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Catharine zettler

Travelled with family
Liked: Amenities
Nice hotel. Small rooms and housekeeping every other day which is new for me. However, extra towels and pillows supplied upon request. Nice clean bright lobby and great happy staff
Stayed 4 nights in May 2024

10/10 Excellent

Dante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great option for tourist or visitors to stay at on vacation. Great staff and hospitality as well as many dining and shopping options and ease of transportation.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Dante, thank you for your wonderful feedback. The team members at Hilton Garden Inn New York Times Square South are delighted to hear that you enjoyed the hospitality and found the location convenient for dining, shopping, and transportation. We're looking forward to your next visit!

10/10 Excellent

Pearl Ann Gorriceta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Pearl Ann,Thank you for your review! The Hilton Garden Inn New York Times Square South team is delighted to know you had a great stay. We hope to welcome you back soon!

10/10 Excellent

Royers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful told place and safe for families
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 May 2024
Royers, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and felt safe with your family. We look forward to welcoming you back on your next visit!

8/10 Good

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Caitlin, thank you for your positive feedback! The team at Hilton Garden Inn New York Times Square South is pleased you had a good experience. We're looking forward to welcoming you back for an even better stay!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Carlos, thank you for your excellent rating! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

10/10 Excellent

Joyce

It’s midtown NY City which has become a nightmare to navigate both on foot and by car. I was born, raised, and educated in Brooklyn NY and spent a lot of time midtown and near Times Square. As much as I love my hometown, I wouldn’t come back if I didn’t have to!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Joyce, thank you for sharing your thoughts. Moving around midtown Manhattan can indeed be challenging. Despite these external challenges, the Hilton Garden Inn New York Times Square South appreciates your stay. We hope to see you again under better circumstances.

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was so friendly. A quality place to stay in Mid-Town.
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Leanna, thank you for your lovely feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit.

10/10 Excellent

Dianeishka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and friendly
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 May 2024
Dianeishka, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear you enjoyed the excellent service and friendliness. We look forward to welcoming you back soon!

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a group that were just to the right of the hotel as you started to walk to the corner of the street. It was nasty, they were smoking weed, every time, the area was dirty and the smell, the smell was atrocious and the men made us feel very uncomfortable, so much so we would go out of our way to walk up another street and come down the opposite way. I know the hotel cannot help what they do, but it has made my friends and I not want to stay on that block, in any of those hotels on that block, due to that group of people. The hotel itself was amazing though and the staff was very helpful.
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Tammy,Thank you for sharing your experience. It is unfortunate that the surrounding area detracted from your stay. Please know that the comfort and safety of our guests are our top priorities. It is wonderful to hear that you found the Hilton Garden Inn New York Times Square South and our team members amazing and helpful. We hope you'll consider visiting us again in the future, as we strive to provide a pleasant stay despite external factors.Safe travels!

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Hung, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear that you found the accommodations nice and clean. We're looking forward to welcoming you back for another enjoyable stay.

6/10 Okay

GUILLERMO

Travelled with family
Liked: Staff & service, property conditions & facilities
It seemed unbelievable that did not make the beds every day but every other day. That makes it not worthy for a long stay as I had
Stayed 4 nights in May 2024
Response from Customer Service on 19 May 2024
GUILLERMO, thank you for taking the time to share your feedback. The frequency of housekeeping services can vary, and we understand it may have not suited your expectations. Your input helps us improve, and we hope you’ll consider staying with us again.

8/10 Good

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice however hotels restaurant is not available since COVID-19. Also, there are a lot of homeless people doing drugs around the hotel. Needless to say there’s significant police presence so we didn’t feel unsafe.
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Igor, thank you for sharing your feedback. Hilton Garden Inn New York Times Square South values your positive comments about the hotel itself. The hotel is sorry to hear about your concerns regarding the surrounding area and the restaurant. The hotel's team is always working to enhance the guest experience. They hope to welcome you back again soon.

8/10 Good

Swapnil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Swapnil, thank you for choosing Hilton Garden Inn New York Times Square South. We're delighted to see you had a pleasant experience and look forward to welcoming you back on your next visit to New York City!

2/10 Terrible

Tinh Le

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On March 10, 2024, I booked the hotel located at 326 W 37th St, New York, NY 10018, Hilton Garden Inn NY Times Square, room 706. Initially, my family and I immensely enjoyed our moment here, but right after I checked out and left the hotel. They charged me $54 with the reason “ dog stay in.” HOW FUNNY. I don’t even have a dog! After all, I tried to contact the front desk and realized how rude they were, impatient, and “racist.” I just wanted to talk with the manager, but they seemed afraid to solve my problem and never showed up, either “in the meeting, busy or already left.” No take any responsibility at all! After a while, the front desk woman told me to contact the “Hilton” and immediately hung up my phone. Where? How can I contact? No even give me a phone number. Anyway, they ruined my trip. I wonder if this hotel has a lousy service like that, how long can they survive?
Stayed 3 nights in Mar 2024

10/10 Excellent

Jairo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 18 May 2024
Thank you for the fantastic rating, Jairo!It's outstanding you had such a wonderful experience at Hilton Garden Inn New York Times Square South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went along be and felt pretty safe, staff was great rooms are very clean.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Mellissa, thank you for sharing your positive experience at the Hilton Garden Inn New York Times Square South. It's wonderful to hear that you felt safe and were pleased with the cleanliness of the rooms. We're delighted our team members contributed to your enjoyable stay. We look forward to welcoming you back in the future!

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities
good for the price and good customer service!
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Oscar, thank you for your positive feedback! The team members at Hilton Garden Inn New York Times Square South are delighted to hear you enjoyed your stay and appreciated the value and service provided. We're looking forward to welcoming you back in the future.

10/10 Excellent

Allen George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff and hotel were great.
Stayed 5 nights in May 2024
Response from Customer Service on 17 May 2024
Allen, thank you for your kind words about the Hilton Garden Inn New York Times Square South. The team is delighted to hear you enjoyed the location and had a pleasant stay. We're looking forward to welcoming you back!

8/10 Good

woonli, PRAIRIE VILLAGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they provide slippers and disposal shaver
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 May 2024
woonli, thank you for your feedback. The suggestion about additional amenities is appreciated and will be reviewed. Hilton Garden Inn New York Times Square South is always looking for ways to enhance guest comfort. We hope to welcome you back soon!

8/10 Good

Delrease

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 16 May 2024
Delrease, thank you for sharing your experience with Hilton Garden Inn New York Times Square South. We are delighted you had a pleasant stay. We look forward to your next visit!

4/10 Poor

Darlene

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms if you are more than 1 traveller. “Fitness room” was a treadmill and a couple barbells. No dining options on site. Rude front desk workers Location felt like a dirty alley with garbage and homeless packed in front all hours of day and night.
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Darlene, thank you for your feedback. We are sorry that you found your room size to be limiting and that you were not satisfied with the fitness amenities. Your observations about the dining options and the front desk team members have been noted. Regarding the surrounding area, we understand your concerns and will take them into consideration. Thank you for staying with us and providing your input.

10/10 Excellent

Amrutha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great, and property was clean.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Amrutha, it's delightful to hear that you appreciated the exceptional service provided by our team at Hilton Garden Inn New York Times Square South and enjoyed the cleanliness of our premises. We're grateful for your support and look forward to seeing you again.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Customer Service on 14 May 2024
Patricia, it's great to hear your stay at the Hilton Garden Inn New York Times Square South was excellent. We are delighted to have exceeded your expectations. We look forward to providing you another wonderful experience on your next visit.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie at the front desk was so helpful!
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Patricia, it's wonderful to hear you found our front desk colleague Marie to be so helpful! At the Hilton Garden Inn New York Times Square South, we pride ourselves on delivering the highest level of service and support. We truly appreciate your positive feedback and hope to have you back with us soon.

8/10 Good

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for reasonable price
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Igor, it's delightful to hear that you appreciated the Hilton Garden Inn New York Times Square South's advantageous locale. We strive to provide excellent service for a fair price, and it seems we achieved that goal with your stay. We look forward to welcoming you back during your future travels to New York.

2/10 Terrible

gabriela, Fort myers

Travelled with family
Disliked: Staff & service
I lost a bag with clothes and personal things and they did not know how to give me an answer, I am waiting for the supposed report that they were going to make
Stayed 4 nights in May 2024
Response from Customer Service on 17 May 2024
Gabriela, the situation you described is very concerning, and our team aims to assist every guest to the best of their ability. We understand the importance of timely and effective communication, and we're currently looking into your report. Thank you for sharing your experience.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Our room was clean though view was not the best and needed to keep blinds down. Overall was blessed with hotel and would book there again in the future
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Karen, we appreciate your comments expressing satisfaction about your stay at Hilton Garden Inn New York Times Square South. We aim to provide immaculate accommodations and are pleased you found the room to be so. Your comments regarding the view have been noted, which can vary from room to room. It's pleasing to hear you were content with your experience and would stay again with us. Looking forward to your future visits.

10/10 Excellent

Kevin, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, walkable from Penn Station
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Kevin, thank you for sharing your positive feedback. At the Hilton Garden Inn New York Times Square South, we pride ourselves on our convenient location and ease of accessibility. We're delighted that our proximity to Penn Station worked well for your visit. We hope to welcome you back in the near future.

10/10 Excellent

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The room and the floor was VERY quiet, and the room and bathroom was very clean! We had everything we needed and the staff went over and above when it came to hospitality and friendliness. The location is walking distance from Bryant Park and Times Square (12-15 min walk). My only complaint would be that the pillows are very light and thin and the area surrounding the hotel (the street it’s on) feels a little dicey.
Stayed 3 nights in May 2024
Response from Customer Service on 13 May 2024
Lauren, it's delightful to know that you enjoyed your stay and found tranquility in your room at Hilton Garden Inn New York Times Square South. We're pleased that our team members met your expectations with exceptional hospitality. Moreover, being conveniently located near many attractions is definitely a major perk of our property.We do understand, however, that you had concerns about the comfort of the pillows and experienced uncertainty about the surrounding neighborhood. Constructive feedback like yours guides us in enhancing our guests' experiences. We're always working to provide an enjoyable stay and a sense of security for our guests. We appreciate your review and warm regards until your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Karen, thank you for your perfect score! It's great to know you enjoyed your stay at Hilton Garden Inn New York Times Square South. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent price for a nice okace
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Shelly, we're delighted you found value in your stay at Hilton Garden Inn New York Times Square South. We prioritize ensuring our guests receive a balance of quality service and fair pricing. We look forward to the pleasure of hosting you once again.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, very clean hotel.
Stayed 7 nights in May 2024
Response from Customer Service on 10 May 2024
Connie, it's wonderful to hear that you enjoyed your stay at the Hilton Garden Inn New York Times Square South. We're proud to be recognized for maintaining the cleanliness expected from our esteemed guests. We look forward to your next visit.

10/10 Excellent

morenike

Liked: Amenities
The best
Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
Morenike, it's wonderful to hear that you had an outstanding experience at Hilton Garden Inn New York Times Square South. We value your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great! Check in was quick and easy with friendly front desk employees. While my room was small, it was enough to satisfy my needs very comfortably. My room was perfectly clean and prepped upon my arrival. The bathroom offered nice clean light for morning grooming. The water pressure in the standing shower could have been stronger but the water was consistently hot enough for my needs. The bed and linens were clean and comfortable. Upon leaving for a coffee in the morning I was greeted warmly by multiple staff which is always a great way to start your day! Checkout was quick, painless and friendly. I’d stay here again and recommend it to others .
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Bradley, your positive feedback regarding your stay at Hilton Garden Inn New York Times Square South is greatly appreciated. We're pleased to hear you found the check-in process efficient and our front desk colleagues friendly. It's also good to know you appreciated the neatness and preparation of your room. As for your comment on the shower pressure, we assure you we are continuously working on improving services in all areas. Our top priority is to provide a comfortable and enjoyable stay for our guests. It's wonderful to know that our team's warm greetings provided a terrific start to your day. We're also delighted you found the checkout process to be convenient. We would be thrilled to have you stay with us again and appreciate your recommendation.

10/10 Excellent

Fowana T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Fowana T, thank you for choosing to stay at the Hilton Garden Inn New York Times Square South. We are thrilled that you had a satisfactory experience with us. We hope to have the pleasure of welcoming you back for another seamless stay.

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled alone into NYC and looked for a hotel where I would feel safe and comfortable and I found it! It also helps that the staff was super friendly accommodating.
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Rosalia, thank you for sharing your stellar experience at Hilton Garden Inn New York Times Square South. We're so pleased you felt secure during your solo travel and appreciated our team members' friendly nature. We aim to provide a comfortable and welcoming environment for all guests. Come back soon!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
We appreciate your feedback, Michael.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Thais cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Thais, we're delighted to hear you had a pleasant stay at Hilton Garden Inn New York Times Square South. We always aim to provide our guests with a memorable experience. We hope to welcome you back in the near future!

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The vending machines where broke on nearly every floor.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Fidel, while it's pleasing to know you appreciated your stay overall, it regrets us to hear about the inconvenience caused due to the vending machines. We can assure you that regular maintenance checks are in place and issues like this are rare. Despite the hiccup, we are keen on ensuring your next visit is flawless. We hope to welcome you back at Hilton Garden Inn New York Times Square South in the future.

10/10 Excellent

Monali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Monali, we're delighted to hear that your stay at the Hilton Garden Inn New York Times Square South met your expectations. Our priority is your complete satisfaction, and it pleases us to know we met this goal. We greatly appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is fine, but the area is filled with transients and drug users. I also had a problem with the shower door randomly opening. I mentioned the problem to the front desk. They said they’d send somebody to look at it, but the problem persisted.
Stayed 6 nights in Apr 2024
Response from Customer Service on 3 May 2024
Michael, thank you for your feedback. It's great to hear that you found Hilton Garden Inn New York Times Square South satisfactory overall. In regards to the shower door in your room, we deeply appreciate your patience and regret that the issue wasn't resolved at the time of notice. Rest assured our team has since been alerted to ensure your next stay is flawless. As for your comments about the nearby environment, it is indeed an urban area with ongoing challenges. Our team members do their utmost to ensure a safe and comfortable experience for our guests. We hope to welcome you back in the future.

8/10 Good

Kathy, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs cafe
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 May 2024
Kathy, thank you for your suggestion of incorporating a café into our offering at the Hilton Garden Inn New York Times Square South. We always appreciate feedback on how we can enhance our guests' stays. We look forward to your next visit.

10/10 Excellent

Kathi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, neat, staff was very professional, convenient location, and reasonably priced. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Kathi, it's delightful to see that your stay at the Hilton Garden Inn New York Times Square South was a memorable one. We sincerely thank you for your kind words about our immaculate premises, professional team members, and strategic locale. We appreciate your willingness to return and look forward to creating more memorable experiences for you in the future.

10/10 Excellent

RaMein Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
RaMein, thank you for your positive feedback. We're elated to know you had a good stay at Hilton Garden Inn New York Times Square South. We're looking forward to welcoming you back in the future.

10/10 Excellent

Adetomiwa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i know you have limited space, but you can add breakfast
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Adetomiwa, thank you for choosing Hilton Garden Inn New York Times Square South for your stay and sharing your feedback. We are glad that overall you had a pleasant experience. We appreciate your suggestion on breakfast inclusion and are always considering ways to enhance our guest experience. We hope to welcome you back in the near future.

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Syed, thank you for taking the time to share your experience at the Hilton Garden Inn New York Times Square South. It seems you may have accidentally left the comment section of your review blank. We appreciate your score and would be grateful for any details you can provide about your stay. We hope to welcome you back soon.

6/10 Okay

Missy

Travelled with family
Disliked: Property conditions & facilities
the AC did not work in the room!!! It was awful
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Missy, we regret to hear about the issues you encountered with the room's climate control. Your comfort is our top priority and we aim to ensure every guest's stay is as comfortable as possible. We appreciate your feedback and will use it to address and correct these matters promptly. We hope to have another opportunity to deliver a more enjoyable experience in the future.

8/10 Good

Juhanni

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom can be better
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Juhanni, it's good to hear that your stay with us at Hilton Garden Inn New York Times Square South was largely positive. We appreciate the feedback about the bathroom and will take it into consideration as we continually strive to enhance our guest experiences. Your insights are invaluable to our commitment to improvement. Thanks for choosing us and we hope to welcome you back on your next visit to New York.

10/10 Excellent

Shavawnte

Liked: Cleanliness
I usually stay here when I’m New York. The view can be hit or miss depending on where they put you. I think a huge plus is their up to date elevators which is an asset in these high rise New York buildings.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Apr 2024
Shavawnte, it's wonderful to hear that Hilton Garden Inn New York Times Square South is your preferred choice when in New York. It is encouraging to know that you appreciate the modern conveniences like our advanced elevators. Though the views can vary, we're delighted it doesn't hamper your overall experience. Thank you for your loyalty, and we look forward to your next stay with us.