Presidential Suite, 1 King Bed (Manhattan Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Reviews of The Manhattan at Times Square Hotel

4 out of 5
The Manhattan at Times Square Hotel
790 7th Ave, New York, NY

Reviews

5.6
Rating 10 - Excellent. 727 out of 4256 reviews" "
Rating 8 - Good. 654 out of 4256 reviews" "
Rating 6 - Okay. 892 out of 4256 reviews" "
Rating 4 - Poor. 825 out of 4256 reviews" "
Rating 2 - Terrible. 1158 out of 4256 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Aaron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed made noises every time i went on it. limited space and the bathroom was smaller than usual
Stayed 1 night in May 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great experience! Helpful staff! Amazing location! Will book again!
Stayed 4 nights in Apr 2024

6/10 Okay

G?a????

Travelled with group
Stayed 5 nights in May 2024

4/10 Poor

Cheryl

Disliked: Property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on 20 May 2024
Cheryl, it is unfortunate that your experience did not meet your expectations. Your feedback is important, and it will be used to make improvements. Thank you for taking the time to rate your stay.Brendan MoraesManaging Director

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

2/10 Terrible

KENNETH

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Old old old
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
We appreciate you taking the time to share your feedback, Kenneth.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service
Good price and location
Stayed 1 night in May 2024

2/10 Terrible

Wayne

Disliked: Staff & service, property conditions & facilities
Disgusting
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Wayne, thank you for sharing your feedback. It's disappointing to hear about your experience. Your comments are essential as they help identify areas for improvement.Brendan MoraesManaging Director

2/10 Terrible

Taniqua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
one night ,2 guest … room smelled like feet and mold one face cloth in bathroom. Called front desk several times no answer called and selected reservation and got someone they put me on hold to call front desk and they was unable to reach them as well phone just rings … connected me with a manager not at this hotel and the manager called as well no answer manager said she sent a email fax someone will call me in 24 hrs !!!!! Never ever again will I stay here
Stayed 1 night in May 2024

6/10 Okay

Ornella

really like it
Stayed 2 nights in Mar 2024

4/10 Poor

Elson Emilio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They are going through renovations and posted those updated pics on their website. The room we received wasn’t much bigger than a dorm room, was not at all what we saw, and had about a 10 inch clearance between one corner of the bed (with the metal bed frame sticking out) and a corner of the wall. It’s a high traffic area since it divides the room in two, so we had to walk by it every day and eventually my fiancé hit her shin on the bed frame pretty hard, left a fair bruise on her leg. The hallway smelled moldy, the shower liner didn’t feel secure underfoot, and the mattress definitely needs to be replaced. I sunk all the way to the frame when I first sat on it, not exactly hotel-comfort. We were basically catfished, but our stay was only two nights and we were out and about during the day. The staff were attentive, and they provide steamers on request for your clothes, which was a nice touch. I bet if we had one of the renovated rooms, we’d have been much better off, or at least been given a heads up. This was straight up misrepresentation, and I will be following up with both Expedia and the hotel.
Stayed 2 nights in May 2024

6/10 Okay

James, Milton

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Ceilings falling apart - needs a Reno, especially for the price, but you know what they say - location, location, location!
Stayed 2 nights in May 2024

4/10 Poor

Stacey

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location. Woefully outdated inside not just in appearance but function— outlets that didn’t work, limited hot water, temperature control questionable. It’s a shame that this building is under a state of neglect.
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Stacey, thank you for highlighting the great location. It's unfortunate that various aspects of your stay did not meet expectations. Your input about the interior and functionality is important, and our team is continuously working on improvements. We appreciate your feedback and hope for an opportunity to provide a better experience in the future.Brendan MoraesManaging Director

10/10 Excellent

Reva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for what you get in heart if Times Square is worth giving them a try. When in NYC all you need is a place to sleep. And everything else you could possibly want is readily accessible.
Stayed 1 night in May 2024

6/10 Okay

Eric

Liked: Staff & service
The hotel charged me me 50$ extra for booking through Expedia.
Stayed 1 night in May 2024

4/10 Poor

Areej

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Waste
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Areej, it seems your overall experience didn't meet your expectations. We're truly sorry for any inconveniences, and we appreciate your feedback. We'll ensure to look into the matter in a bid to continually improve our customer experience.Brendan MoraesManaging Director

10/10 Excellent

Reva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Times Square it’s a wonderful stay in NY that isn’t outrageously priced and close to everything. The staff is awesome, courteous, and helpful. The condition of the building isn’t perfect but few are. It is a nice hotel that is clean and I would recommend it to any of my friends and family who visit NYC.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness
Long wait to check in (credit card system wasn’t working) and was told that the door cards are sensitive and may not work so issuing you two (one card didn’t work so glad I had the second one), one of three elevators were broken and carpet in the hallway was really worn.
Stayed 1 night in May 2024

10/10 Excellent

Bogdan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in May 2024

6/10 Okay

Amar

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent in terms of location
Stayed 1 night in May 2024

2/10 Terrible

Dayane

Disliked: Staff & service, amenities, property conditions & facilities
problem with reservation no attention from hotel
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Dayane, thank you for sharing your experience. We're concerned to hear about the issue you mentioned with your reservation and the subsequent attention from our team members. We value all our guests and appreciate your feedback as it helps us improve. Please consider reaching out to provide more details, so we can address any concerns.Brendan MoraesManaging Director

10/10 Excellent

Reva

Stayed 1 night in May 2024

2/10 Terrible

Sanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn’t work when complained they sent a tech he said sorry I said will u change the room they said no good sorry lol ! Terrible , plus no body wash in the room had to ask 5 times atlst n they finally changed the room at 2:00 am In middle of the night
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Sanna, we regret to hear about the challenges you faced with the air conditioning and lack of body wash. Your comfort and satisfaction are of utmost importance to our team members. It's unfortunate to hear about the inconvenience you experienced during your stay. We value your feedback and will utilize it to improve our future guest's experiences. Thank you for sharing.Brendan MoraesManaging Director

4/10 Poor

Rene

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
old and looks like it needs a serious overhaul and cleaning
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Rene, we regret to read that you felt the establishment could use some refreshing and additional attention to cleanliness. We continuously strive to enhance our environment and keep it comfortable for guests. Your feedback is greatly appreciated. It will certainly be heeded in our ongoing efforts to improve every visitor's experience. Thank you for taking the time to share your thoughts.Brendan MoraesManaging Director

8/10 Good

Missy

The cushions in one of the sofas in the room was ripped totally exposing the foam cushion and pinned with one safety pin.
Stayed 4 nights in May 2024

2/10 Terrible

Depesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 8 May 2024
Depesh, it seems your experience didn't live up to expectations. We value your feedback, though it's unfortunate we're unable to identify any specific issues. We strive to learn, improve and deliver a great stay to each guest. We'd appreciate another opportunity to serve you better.Brendan MoraesManaging Director

2/10 Terrible

Mayreliz

Disliked: Cleanliness, staff & service, property conditions & facilities
There was bed bugs
Stayed 1 night in Apr 2024

6/10 Okay

Akua Afrakoma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Staff & service, amenities
Long line at check-in, had to wait 40 minutes only to find out they couldn’t find my reservation. Tried to check me into a one bed as opposed to two bedroom. Lots of attitude when this needed to be corrected. Two tiny towels only for the room. Had to wait for prolonged time to receive more. Inconvenient location, no dining options in the hotel.
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Holly, it's a regret that your check-in experience, along with room accommodations and towel availability, didn't meet your expectations. We're continually striving to deliver exceptional service, and it's unfortunate to see you didn't encounter that. For the inconvenience regarding dining options, we try to offer a variety of choices nearby to suit different tastes. Your candid feedback is appreciated and will help us improve.Brendan MoraesManaging Director

2/10 Terrible

Loknath

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 1 night in Mar 2024
Response from Customer Service on 5 May 2024
Loknath, it's disappointing to hear that your recent stay didn't meet your expectations. We are always working to enhance guest experiences and your feedback will be taken into account. We hope for the chance to make a better impression in the future.Brendan MoraesManaging Director

2/10 Terrible

Brittany, West Babylon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond horrible. I waited 2 HRS to check in at 9pm on a Wednesday night. Photo evidence to prove it. Insane, will never stay here again
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Brittany, it's unfortunate to hear your experience wasn't as smooth as expected. We strive to maintain efficient check-in processes as we understand there is nothing better than getting upstairs and relaxing after a long day of travel. Rest assured, that feedback like yours is taken seriously and being addressed. We hope there is an opportunity to better your experience in the future.Brendan MoraesManaging Director

6/10 Okay

Emily

Liked: Staff & service
I couldn’t say enough nice things about the staff. Everyone was super nice. The front desk, the cleaning ladies and the bell hop service. Super genuinely nice people. However, the hotel is a bit dated. Whoever did their staging pictures for social media did a good job….upon arrival, the elevators didn’t work…this happened off & on throughout our stay. We were staying on the 14th floor….night 2 & 3 our air didn’t work at all. Woke up to take a shower on day 2 and there was no water… if you’re renting a car beware of the charges for parking. It’s $65 a night for cars and $107 a night for a truck. They did offer to take off the vacility fee for all these troubles, (I think it was $130) which was nice. Would I stay here again? No.
Stayed 3 nights in Apr 2024

6/10 Okay

Licia Leonor

Travelled with group
Disliked: Cleanliness
The soap in the bathroom was wrapped up and had toilet paper in the trash. No towels or extra blankets.
Stayed 1 night in Apr 2024

4/10 Poor

Shawn

Liked: Staff & service
Check in took too long
Stayed 1 night in May 2024
Response from Customer Service on 2 May 2024
Shawn, we appreciate your feedback and understand that waiting time during check-in can impact the overall experience. We are continuously working on improving our processes to ensure a smoother and quicker registration for our guests. Thank you for your patience and we hope to have another opportunity to serve you better soon.Brendan MoraesManaging Director

2/10 Terrible

Isao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Isao, it's regrettable to hear of your recent experience at our hotel. Cleanliness is ordinarily a strong point of ours and it's disappointing that we didn't meet your expectations. We sincerely appreciate your feedback and will convey it to our team members to make necessary improvements. We hope you would consider giving us another chance to provide you a better experience.Brendan MoraesManaging Director

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach in room
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
We appreciate your feedback, Samantha.We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. Please feel free to reach out directly for further assistance.We hope you give us another chance to host you soon so we can share a more positive experience.Brendan MoraesManaging Director

8/10 Good

Kevin

Stayed 1 night in Apr 2024

6/10 Okay

Kshitij

Stayed 7 nights in Apr 2024

2/10 Terrible

Heaven

Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Heaven, it seems there was concern during your most recent stay, and it's unfortunate we couldn't exceed your expectations this time around. We appreciate all types of feedback since it provides us with an opportunity to learn and improve. Should you wish to discuss your experience further, please feel free to get in touch directly with the hotel.Brendan MoraesManaging Director

2/10 Terrible

Manuel

Stayed 4 nights in Apr 2024
Response from Customer Service on 20 May 2024
Manuel, thank you for your rating. It appears that your stay did not meet your expectations. If you would like to provide more details about your experience, we would be happy to look into it further. Your feedback is valuable to us.Brendan MoraesManaging Director

2/10 Terrible

Irena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty. The furnishings were poorly maintained and the bed was uncomfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Irena, it's disheartening to learn that your stay did not align with your expectations, particularly regarding room cleanliness and the condition of the furnishings. Additionally, comfort is a top priority and we'll certainly take your feedback about the bed into consideration. We strive to continuously improve our guests' experience and your comments are indeed valuable in this process. Thank you.Brendan MoraesManaging Director

4/10 Poor

Ahmad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 2 Star hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Ahmad, we understand your stay didn't meet your expectations. Our goal is to provide a comfortable and enjoyable experience. Your feedback is important as it helps us improve and cater better to our guests. We hope to have another chance to change your perception in the future.Brendan MoraesManaging Director

4/10 Poor

Adrian

Disliked: Staff & service, property conditions & facilities
All the time the door sound
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Adrian, it's regrettable that noise from the door impacted your stay. We make it a priority to offer an environment conducive to relaxation and apologize if this was not your experience. Your feedback is valuable and it will certainly guide improvements.Brendan MoraesManaging Director

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Megan, it seems like your experience at the hotel didn't meet your expectations. We would greatly appreciate it if you could provide additional feedback, so we can work on improving the aspects of our service that were not up to the mark. We strive to ensure our guests have a pleasant stay and your review will help us do better.Brendan MoraesManaging Director

6/10 Okay

olivia, Hobarti

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2024

8/10 Good

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon checking in, we were shocked to find that they do not have air conditioners in the hotel. I cannot imagine what it feels like in the summer because even on a 55° day 17 floors up, we were pretty toasty with just opening the windows. We got a king size room. The beds are the old spring, beds, and Desperately need to be replaced. The bathtub would’ve been lovely. It was deep and nice, except for it drained extremely slow, and the bathtub had been patched not professionally. It looked very Jenkee was very scratchy. I would not even get in it. With all the staff was very kind, cheerful, etc.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property was dirty. The walls were stained and chipped. There was mold on the ceiling and between the tiles in my shower. Half of the equipment in the gym was unusable or not connected to power. There were no towels, water or wipes in the gym. You should be embarrassed to have this properly on your platform. It is easily one of the worst hotels I have ever stayed in. I wrote a comment on your website and received no response so your customer service is less than impressive as well.
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
John, we are genuinely saddened to learn about your recent experience. We hold the cleanliness of our facilities in high regard, so your reporting of unsatisfactory conditions in certain areas concerns us. Our colleagues strive to maintain excellent service and it is disheartening to hear that your interactions did not reflect this standard. Rest assured that all feedback is taken seriously and will be used as we work diligently towards improvement. We apologize that your stay fell short of expectations and thank you for bringing these matters to our attention.Brendan MoraesManaging Director

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
We appreciate the feedback, Victor.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.Brendan MoraesManaging Director