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Reviews of The Westin New York Grand Central

4.5 out of 5
The Westin New York Grand Central
212 East 42nd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1561 out of 2426 reviews" "
Rating 8 - Good. 472 out of 2426 reviews" "
Rating 6 - Okay. 196 out of 2426 reviews" "
Rating 4 - Poor. 112 out of 2426 reviews" "
Rating 2 - Terrible. 85 out of 2426 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sakayi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Valenisia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay in. It’s far enough from the noise in Times Square but still close to get around!
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Valenisia, thank you for the wonderful feedback. The Westin New York Grand Central is glad to hear you enjoyed its location, providing a peaceful retreat while still being conveniently close to attractions. We're looking forward to welcoming you back!

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Helen, thank you for your kind words! The Westin New York Grand Central is delighted you had a great stay. We're looking forward to welcoming you back.

4/10 Poor

Hector

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The Hotel has lots of hidden fees.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Hector, thank you for your feedback. The information you provided is valuable, and we strive to ensure transparency in all charges. If you have any concerns or require further clarification, our team members are here to assist.

8/10 Good

sampath Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Sampath, thank you for your rating! The Westin New York Grand Central is delighted to see you had an enjoyable stay. We hope to welcome you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Susan, thank you for your fantastic rating of The Westin New York Grand Central. Our team is delighted that you enjoyed your stay. We look forward to hosting you again soon!

8/10 Good

pinky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Pinky, thank you for choosing The Westin New York Grand Central. We are pleased you had a good stay. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed at in Manhattan. Staff were all wonderful. I’ll be going back when I visit annually.
Stayed 4 nights in May 2024
Response from Customer Service on 19 May 2024
Davina, thank you for your wonderful review! The Westin New York Grand Central team is thrilled to hear that you had such an exceptional stay. We look forward to welcoming you back on your annual visits!

10/10 Excellent

Thomas

Travelled with family
Excellent all around
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thomas, the team at The Westin New York Grand Central is delighted you had an excellent stay! We're looking forward to welcoming you back for another great experience.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times. My only complaint is that the room was not equipped with a USB port.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Jonathan, thank you for your loyalty to The Westin New York Grand Central. We're delighted to hear you enjoy staying with us. We apologize for the inconvenience you faced regarding the room amenities. We're continuously working to improve, and we appreciate your feedback. We're looking forward to welcoming you back soon.

8/10 Good

kia

Travelled with family
Liked: Cleanliness, amenities
I've been to NYC quite a few times, and I've never stayed in a hotel that had a lot space, but the Westin had all the space I needed. Hotel is convenient to many shopping, restaurants and in walking distance to many attractions including Time Square.
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Kia, thank you for choosing The Westin New York Grand Central. It is wonderful to hear you enjoyed the spacious accommodations and found our location convenient for shopping, dining, and exploring nearby attractions. We hope to welcome you back on your next visit to NYC!

10/10 Excellent

Alex Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 17 May 2024
Alex, thank you for your outstanding rating of The Westin New York Grand Central! Our team is thrilled to know you had such a positive experience. We're looking forward to welcoming you back soon.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire stay was fantastic! All of our requests were answered within minutes. The hotel was very clean and safe. The hotel restaurant had very good food and drinks.
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Patricia, it's wonderful to hear you found your stay at The Westin New York Grand Central fantastic. We're thrilled that your requests were promptly dealt with and you felt comfortable in our clean, secure environment. Your kind words about our restaurant's food and beverages are much appreciated. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 Good

Abraham V

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Abraham V, it's wonderful to learn that you appreciated the strategic location of The Westin New York Grand Central. We hope this convenience added value to your stay and look forward to having you again for another enjoyable experience.

8/10 Good

Yajnaseni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Yajnaseni, thank you for rating your stay at The Westin New York Grand Central. We're delighted you had a positive experience with us! We hope to welcome you back on your next visit to New York City.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a long weekend in Manhattan. Ideal location as we were able to walk everywhere. Just far enough away from Time Square to avoid all the people but close enough to walk over to Times Square in the afternoon and in the evening. Room was a good size. The 3 of us were very comfortable.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Sally, thank you for your wonderful review! It's fantastic to hear that The Westin New York Grand Central offered an ideal location for your long weekend in Manhattan. We're delighted that you found the room size comfortable for all three of you. We can't wait to welcome you back on your next visit to the city.

10/10 Excellent

Robin, Lakeland

Travelled with partner
Liked: Amenities
Great hotel
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Robin, we're thrilled to learn that your stay at The Westin New York Grand Central lived up to your expectations. Thank you for acknowledging the quality of our property. We look forward to welcoming you back in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location to visit the main attractions. Near a hop-on/hop-off bus route for uptown or downtown loops, near shuttle routes to get to Newark. Tons of dining options nearby. Rooms are spacious and quiet by NYC standards. So convenient if travelling without a car.
Stayed 3 nights in May 2024
Response from Customer Service on 13 May 2024
Michael, your wonderful feedback regarding The Westin New York Grand Central has put big smiles on our faces. We're thrilled to know that the strategic location and our ample, peaceful rooms added to the joy of your trip. It's also great to hear our property made car-less travel easier for you, and that you found plenty of dining options nearby. We hope to welcome you back in the future for another exceptional experience.

6/10 Okay

Elisha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
BUYER BEWARE: We stayed here for one night. The rooms were nice, the location was convenient but I would NOT recommend this hotel. They have unethical pricing practices. We expected a high price for NYC but many fees were never disclosed, just charged. When we booked through Expedia it was stated that there would be a destination fee on the room; however, when we got our bill there were also undisclosed destination fees charged for parking and even breakfast $120 for a breakfast buffet for 4 and that's after two of those meals were supposedly complimentary. A separate undisclosed fee for each thing! I tried calling and was dumped into a voicemail. My expectations of receiving any answers on this are very low.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Elisha, it's meaningful to hear feedback that provides an opportunity for improvement. We regret to learn about your concerns regarding the clarity of our pricing. Our goal is always transparency and honesty about potential expenses, and we certainly don't wish for any guest to feel surprised about charges incurred during their stay. We appreciate hearing about your positive comments regarding the comfortable rooms and strategic location. For your pricing queries and seeking answers, our customer service representatives and financial team are more than ready to assist you further for better understanding. Thank you for reaching out.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Adrian, thank you for choosing The Westin New York Grand Central for your recent stay. We're delighted to learn of your positive experience. We appreciate your high rating and look forward to hosting you again in the future.

4/10 Poor

Shankar

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Parking was not free at the hotel. Breakfast was not included as part of the booking. Server or manager at the breakfast section was very impolite. Kept repeatedly asking which room we were in and if we paid for the breakfast etc.
Stayed 2 nights in May 2024

10/10 Excellent

Zhiyong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Zhiyong, thank you for choosing The Westin New York Grand Central. We're thrilled to hear that you had a great experience! We can't wait to welcome you back on your next visit to the city.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location to all that NYC has to offer.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Kristen, it's uplifting to hear that you valued the optimal location of The Westin New York Grand Central for exploring the diverse attractions New York City provides. We eagerly anticipate your next visit.

2/10 Terrible

Nikhil

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Nikhil, it's concerning to see that your experience did not meet expectations. We strive to ensure our guests have quality experiences. We acknowledge your rating and would like to hear more about your stay to understand how we can improve. We are always committed to enhancement and sincerely hope you'll give us another opportunity in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Amanda, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to have met your expectations, and we look forward to welcoming you back in the future.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel and property. I would stay again!
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Lisa, it's wonderful to hear you found The Westin New York Grand Central to be a delightful place to stay. We're truly pleased that you'd consider joining us again in the future. Your positive feedback is greatly appreciated by our team. Thank you for taking the time to share your thoughts.

10/10 Excellent

Daniel James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Nice breakfast buffet.
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Daniel, we're thrilled to hear of your enjoyable experience at The Westin New York Grand Central. It's wonderful that our cleanliness standards, amicable team members, and delightful breakfast buffet met your expectations. We sincerely look forward to hosting you again.

10/10 Excellent

Mevlida

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent!
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Mevlida, it's delightful to hear you found everything to be excellent at The Westin New York Grand Central. We strive to offer a memorable experience for our guests and it's great to hear that we achieved this during your stay. We look forward to welcoming you back on your next visit to New York City.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Customer Service on 11 May 2024
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at The Westin New York Grand Central so we can share yet another amazing experience!

10/10 Excellent

rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again, easy access to grand central station and other mid town sites.
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Rochelle, it's great to know that your stay at The Westin New York Grand Central was convenient for your needs. Our location truly offers easy connections to many of the city's attractions. We're thrilled to hear that you're planning to stay with us again. We look forward to your next visit.

10/10 Excellent

Christof, Tucker

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, great service. I'll be back
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 May 2024
Christof, it's wonderful to hear that you enjoyed your time at The Westin New York Grand Central. We appreciate your positive feedback about our excellent service. We're excited to have the opportunity of welcoming you back in the future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 4 nights in May 2024
Response from Customer Service on 7 May 2024
Bruce, it's wonderful to hear that you had such a positive experience at The Westin New York Grand Central. Our team members strive to provide friendliness and assistance to our guests. We look forward to your next visit.

10/10 Excellent

Justin Chance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really enjoyed our stay here, will definitely return in the future
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Justin, thank you for your positive feedback. It's fantastic to know that you really enjoyed your stay at The Westin New York Grand Central. We eagerly await your future visits so we can continue to provide the stellar service you've come to expect.

10/10 Excellent

DARLENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room;easy access to taxis. Helpful staff
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Darlene, it's fantastic to read your kind words about The Westin New York Grand Central. We're thrilled you enjoyed our convenient location and the assistance provided by our team members. We appreciate your feedback and look forward to your next comfortable stay.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
person at check in was great at her job
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Steven, thank you for sharing your experience at The Westin New York Grand Central. It's wonderful to hear that the colleague at check-in made such a great impression on you. We're proud of our team member's genuine dedication to providing excellent service. Come visit us again soon!

4/10 Poor

Alcides

Stayed 2 nights in Mar 2024
Response from Customer Service on 4 May 2024
We appreciate you sharing your concerns with us, Alcides.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

umberto, Laval

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience. I keep returning
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Umberto, it's wonderful to hear you consistently enjoy your visits to The Westin New York Grand Central. We truly appreciate your loyalty and always look forward to your return. Until next time!

6/10 Okay

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at other Westin hotels, so. I already know I like them. However this time, I was not pleased to find out there is no bottle water in the room. Coffe maker was not the easiest to operate. I don’t drink tap water so I was not happy about that.
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Martha, thank you for sharing your experience with us. It's disappointing to hear that an absence of bottled water and the operation of the coffee maker offered challenges during your stay. Moving forward, our team members will work to ensure that all amenities meet our guests' standards. Your constructive feedback is much appreciated.

10/10 Excellent

Lawrence, CHARLOTTESVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Lawrence, it's heartening to read that your stay at The Westin New York Grand Central met your expectations. Our team members strive to provide our guests with top-tier comfort and service, and feedback like yours encourages us to strive even further. We eagerly anticipate your next visit, and thank you once again for your review on Expedia.

10/10 Excellent

Stephanie Chambers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Stephanie, thank you for taking the time to leave a review. We're pleased to see that you had a satisfying stay at The Westin New York Grand Central and we look forward to welcoming you back on your next visit.

10/10 Excellent

YOJAIMY

Liked: Property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
YOJAIMY, we're thrilled that you had an excellent experience at The Westin New York Grand Central! Your kind words are greatly appreciated and we can't wait to welcome you back in the future.

10/10 Excellent

Alan Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and well staffed hotel in the heart of Midtown! We loved it!! Convenient to some of the best sites in NYC!
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Alan, it's wonderful to hear that you enjoyed your stay at The Westin New York Grand Central! We're thrilled our prime location in Midtown served you well and that you appreciated our clean environment and dedicated team members. We hope you managed to explore all the wonderful sites nearby. Thank you for your kind feedback and we look forward to welcoming you back in the future!

10/10 Excellent

Aideen

Liked: Cleanliness, staff & service, property conditions & facilities
Service was especially strong. Very convenient location and super clean!
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Aideen, thank you for sharing your experience. It's wonderful to hear you found The Westin New York Grand Central's location to be extra convenient and appreciated our immaculate environment. We're delighted our team members' excellent service stood out to you during your stay. We eagerly look forward to having you back.

10/10 Excellent

Theodore, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Theodore, it's a pleasure to see your high rating of The Westin New York Grand Central. Our team strives for excellence in serving every guest. We hope to welcome you back on your next visit to New York.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, stsff. Clean, safe.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Melissa, thank you for such a glowing review of The Westin New York Grand Central. It's wonderful to hear that you found our location convenient, and our team members friendly. We're also pleased to know you felt safe and appreciated the cleanliness of our hotel. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and enjoyed our stay!!
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Jose, it's delightful to hear that your stay at The Westin New York Grand Central was enjoyable! We're extremely proud of our team members who made your experience memorable. We appreciate your kind sentiments and look forward to welcoming you back soon.

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the location, friendliness of staff and cleanliness of the rooms. I would come back again!
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Sharon, we're thrilled you enjoyed your stay at The Westin New York Grand Central. It's wonderful to hear that our prime location, amiable team members, and the cleanliness of our rooms added value to your experience. We eagerly anticipate your next visit!

8/10 Good

Robindranath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Grand Central station.
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Robindranath, we appreciate your positive feedback about The Westin New York Grand Central. It's delightful to know our prime location near transportation hubs added to the convenience of your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Fatim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thanks for the perfect rating, Fatim! We can't wait to see you again soon for another amazing experience at The Westin New York Grand Central. Have a great day!

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Benjamin, it's wonderful to hear that you had an excellent experience at The Westin New York Grand Central. Our team members continually strive to provide top-notch service and it's rewarding to see their hard work reflected in your rating. We look forward to welcoming you back on your next visit to New York!