Outdoor pool

Reviews of DoubleTree by Hilton at the Entrance to Universal Orlando

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 3400 out of 6322 reviews" "
Rating 8 - Good. 1418 out of 6322 reviews" "
Rating 6 - Okay. 766 out of 6322 reviews" "
Rating 4 - Poor. 392 out of 6322 reviews" "
Rating 2 - Terrible. 346 out of 6322 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Imisuy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across city walk perfect for family stays
Stayed 1 night in Apr 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool, Starbucks inside hotel, good all you can eat breakfast.
Stayed 5 nights in May 2024

8/10 Good

Carissa Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was nice an welcoming loved the fresh baked cookies they gave us when we first checked in an the restaurants was near by didn’t have to go out too far to dine an the bus stops was near by so just in case you don’t have transportation you can still get around
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Carissa Yvette, thank you for sharing your great experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Our team members are delighted to hear that you enjoyed the warm cookies and appreciated the convenient location. We hope to welcome you back soon!

10/10 Excellent

Daniel, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Daniel, thank you for your review! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Ingrid Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay!
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Ingrid Hernandez, thank you for your kind words. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you had a perfect stay! We look forward to welcoming you back.

10/10 Excellent

Juan Carlos Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a beautiful pool, jacuzzi and play area for the kids along with several food options on site and a Starbucks. Very convenient 15-20 min away from Disney parks and 5 min drive to universal Orlando/city walk. Thanks for a great stay!
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Juan Carlos Lopez, thank you for sharing your wonderful experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Our team members are delighted you enjoyed the pool, jacuzzi, and kids' play area, as well as the variety of dining options available on site. We're glad our location added to the convenience of your visit. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how staff talk to you
Stayed 7 nights in May 2024
Response from Customer Service on 22 May 2024
Rob, thank you for your great feedback! The team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando strive to create a welcoming atmosphere, and we're glad you enjoyed their friendliness. We're looking forward to your next visit!

8/10 Good

Yik Yu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Yik Yu, thank you for your kind words! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you enjoyed the location and service. We're looking forward to your next visit!

6/10 Okay

Grant

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property was tired, there were a few plumbing issues. Staff was friendly when you saw someone. Pool was nice but needed more care it was smelly and not clear.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Grant, thank you for sharing your feedback. The comments regarding the property's condition and the pool cleanliness have been noted. On the bright side, it is good to hear that you found our team members friendly. We appreciate your input and will use it to improve our services.

10/10 Excellent

Génesis Marie González, Hialeah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be better price range for persons staying at the hotel.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Génesis, thank you for your feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando appreciates your suggestion regarding parking pricing. Your comments help us improve guest experience. We hope to welcome you back soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic hotel but worth the money. You have to pay $32 a night for parking which is a little pricey but it is convenient as there is no parking near by. Room seemed decently clean and you are in a good location right next to universal so Ubers are cheap
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Maria, thank you for your positive feedback on your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It’s great to hear you appreciated the value and convenience of our location. Our team is pleased you found the room cleanliness satisfactory and hope the proximity to Universal made your trip enjoyable. We're looking forward to welcoming you back soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying and I still enjoyed my stay
Stayed 5 nights in May 2024
Response from Customer Service on 21 May 2024
Deborah, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando again! We are delighted to hear that you enjoyed your stay. We’re looking forward to welcoming you back for a third visit!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great stay for anyone going to Universal Studios. Easy shuttle to and from the the park. Clean property and nice pool area. Tons of dining options around the hotel.
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Jeremy, thank you for your excellent review! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted you enjoyed your stay and found the shuttle service convenient. It's wonderful to hear you appreciated the cleanliness and pool area as well as the nearby dining options. We’re looking forward to welcoming you back for another fantastic experience!

8/10 Good

Carl William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lied the pool area, ice cream store and Starbucks
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Carl,Thank you for sharing your positive experience. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear you enjoyed the pool area and onsite amenities like the ice cream store and Starbucks. We hope to welcome you back soon!

4/10 Poor

Danisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
“Game room” was not what it looked like. It’s the size of a small closet. There were people coming in to use the microwave. Restaurants were not open. Only late at night. Everything was so outdated. Water pressure was poor
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 May 2024
Danisha, thank you for your feedback. It is disappointing to read that several aspects of your stay did not meet expectations. Our team is always working to improve guest experiences, and your comments will be taken into account. We hope you might reconsider and give us another opportunity in the future.

6/10 Okay

Kelsi, Mill Creek

Disliked: Staff & service
Took over 30 min to check in. Had difficulty leaving the parking lot after check in.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Kelsi, thank you for sharing your experience. The check-in time and parking situation you mentioned are concerns the team will certainly look into. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here in 6 weeks! Great hotel, no hidden fees! Staff/Management awesome! Josephine in HOUSEKEEPING was AMAZING! Cant wait to RETURN! Love the walk to Universal, great location!
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Erica, thank you for returning to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! It’s fantastic to hear that Josephine and our team members contributed to an amazing stay. We’re thrilled that our location and amenities suited your needs. We look forward to welcoming you back soon!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Crystal,Thank you for the fantastic feedback! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you had a great stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Rebecca, thank you for your glowing feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled that everything met your expectations. We eagerly await your next visit!

8/10 Good

Andrew, Godalming

Travelled with family
Convenient for Universal , variety of restaurants nearby as well. Very busy but friendly staff who obviously take pride in what they do . Well done Doubletree staff
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Andrew,Thank you for sharing your positive experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It's wonderful to hear you found the location convenient and enjoyed the variety of nearby dining options. Our team members are indeed dedicated to providing excellent service, and they will be thrilled to hear your praise. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Walkable to universal.
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Roy,Thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted you enjoyed your stay and appreciated the convenient location. We're looking forward to welcoming you back soon!

10/10 Excellent

paullo, coconut creek

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Paullo, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We appreciate your feedback and are thrilled you had a great experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again! The line up to check in was long and there were only 2 staff but other then that it was great!
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Lisa, thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear you enjoyed your stay. Your comments regarding the check-in process are appreciated, and we are glad that the rest of your visit was fantastic. We're looking forward to welcoming you back soon!

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Norm, thank you for your positive feedback about the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We hope to welcome you back soon!

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service
Very easy to travel everywhere, Hotel charge too high for customer daily parking.
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Tony,Thank you for sharing your feedback. It's great to hear you found the location convenient for getting around. Regarding the parking fee, we will take your comments into consideration. We hope to have the pleasure of welcoming you back to the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.

10/10 Excellent

Michael P

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, clean, smell was great and the staff was amazing
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Michael, thank you for sharing your experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It is great to hear you enjoyed your stay and appreciated the clean environment and wonderful aroma. The team is thrilled to know they made a positive impact. We look forward to welcoming you back soon!

10/10 Excellent

Kayla Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and in a convenient area with restaurants and convenience stores close by like Walgreens. My neighbors were so roust but that’s not the hotels fault.
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Kayla Nicole, thank you for your positive feedback on your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It's great to hear that you enjoyed the convenient location. We hope to welcome you back soon!

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel I’ve ever stayed at!! It was really nice, clean, & close to a lot of places. Definitely recommend this hotel!
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Arianna, thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you enjoyed your stay. It's fantastic to hear you found the location convenient and the hotel clean. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 Excellent

Shota

Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Shota, thank you for your excellent rating! The entire DoubleTree by Hilton Hotel at the Entrance to Universal Orlando team is thrilled you had a fantastic experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Thank you for the great rating, Juan!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Scottlyn

Liked: Cleanliness, property conditions & facilities
It was nice very close to the park
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Scottlyn, thank you for sharing your positive experience. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear you enjoyed the convenience of the location. We look forward to welcoming you back for another great stay!

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Patrice, thank you for your rating of the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We're pleased you had a positive experience. Should your travels bring you back to Orlando, we'd be delighted to welcome you again.

10/10 Excellent

maheswaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great stay and worth the price
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Maheswaran, thank you for sharing your thoughts. It's wonderful to hear you found your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando to be great and valuable. We hope to welcome you back again soon.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 May 2024
Zachary, thank you for your excellent rating! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to know you had a great experience. We hope to welcome you back soon!

10/10 Excellent

cheryl

Liked: Property conditions & facilities
What we didn’t like dirty carpets
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Cheryl, thank you for sharing your feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando takes the cleanliness of our facilities seriously and will be attentive to your comments. We're pleased that you enjoyed other aspects of your stay and hope to have the opportunity to welcome you back.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was an ice cream store and a Starbucks on the resort. I also like the space. The only thing I didn't like, was that the room didn't have a microwave but other than that, it was nice and I will stay again at my next visit.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Amber, it's wonderful to hear that you enjoyed the amenities at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, including the ice cream store and Starbucks. We're sorry about the inconvenience regarding the lack of a microwave and appreciate your understanding. It's delightful to know you had an enjoyable stay overall and plan to return for your next visit. We eagerly look forward to your return.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! I would stay here time and time again.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Mario, thank you for your enthusiastic feedback! The team at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear that you enjoyed your stay. We can't wait to welcome you back for more wonderful experiences!

10/10 Excellent

Sakia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely sit this property again in the future.
Stayed 3 nights in May 2024
Response from Customer Service on 13 May 2024
Sakia, thank you for your uplifting feedback! We're thrilled to hear you have plans to return to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Looking forward to welcoming you back! Safe travels until then.

10/10 Excellent

Angie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I spend at this hotel and it’s been convenient and comfortable for my family and I. We loved the cookies too best cookies I’ve had.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Angie, it's wonderful to hear that your second visit to the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was another enjoyable stay. We're thrilled you found our location convenient and your stay comfortable. Nothing pleases us more than a returning guest! We're also glad that our cookies were a hit with your family. We're looking forward to welcoming you back for your third visit in the future. Safe travels.

6/10 Okay

David, Benfleet

Travelled with family
Liked: Cleanliness
We were on the 6th floor in the north tower, everytime we came out the lift the floor smelt really damp. The room was ok but the decor and bathroom was tired, a refurb is needed. On the plus side the hotel is a 15 minute walk from Universal Citywalk and similar to shopping outlets. I think it depends on its proximity for business, other hiltons seem to work harder for their guests.
Stayed 6 nights in May 2024
Response from Customer Service on 13 May 2024
David, your insights are valuable. We acknowledge your concerns about certain elements of our accommodation and rest assured, your feedback is being taken into consideration. We are pleased to learn that you found our location convenient to enjoy Universal Citywalk and nearby shopping outlets. We strive to deliver a service that matches the excellence our guests expect from the Hilton franchise. Looking forward to serving you better in the future.

10/10 Excellent

Kiara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Early check-in was no issue! Quiet property and very convenient to everything!
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Kiara, thank you for choosing to stay with us! We appreciate your rating and look forward to seeing you again!

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We found an eyelash strip in our bed stuck to the sheets on the 3rd day we were there. Took pictures and went to let the staff know immediately so they could change the sheets. Not sure if they just cleaned the room and never changed the sheets but we were really grossed out that we had slept in dirty sheets for two nights. The hotel pool and Starbucks was great but not sure if I can shake the feeling of the fact that they may not clean well at the hotel. The staff apologized and was very friendly. We went to the pool for a few hours and when we went back up to the room no one had come to clean still although the manager assured us they would immediately do a “VIP” cleaning. We had to call and they came shortly after.
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Jessica, we regret any inconvenience you experienced concerning the upkeep of your room. Our aim is to maintain the highest standards of cleanliness and we sincerely apologize if it fell short during your stay. We're glad you enjoyed our pool facility and on-site Starbucks. Regarding the delay in rectifying the situation, your feedback has been taken to heart and it will be our focus to improve in this aspect. We appreciate your feedback and it is through such inputs that we can work on improving our services.

8/10 Good

Renaldo

Liked: Cleanliness, amenities
Very good accommodation
Stayed 5 nights in May 2024
Response from Customer Service on 10 May 2024
Renaldo, it's great to hear that you appreciated the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted your stay with us met your expectations. It would be a pleasure to host you again in the future.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Desiree, it's fantastic to hear that you had such a wonderful experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We do our very best to ensure our guests have an extraordinary stay. We trust your time in Orlando was equally enjoyable. We hope to see you again in the future.

8/10 Good

Navneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable spot to stay if you are going to Disney or Universal! Its very homey
Stayed 3 nights in Mar 2024

10/10 Excellent

Giraldo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property!
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 May 2024
Alex, thank you for the enthusiastic review! We're delighted to hear that you loved the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 May 2024
Kenneth, thank you for sharing your experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We are delighted to hear your stay was enjoyable. We look forward to welcoming you back soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool area. Several restaurants within easy walking distance of the hotel.
Stayed 7 nights in Apr 2024
Response from Customer Service on 8 May 2024
Keith, it's wonderful to hear you enjoyed the pool area at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. The hotel's convenient location with various dining options in close proximity certainly makes it a convenient choice for our guests. We appreciate your kind comments and look forward to welcoming you back on your next visit.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the atmosphere
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Tiffany, it's heartening to hear that you loved the atmosphere at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We strive to create great experiences for our guests. Thank you for sharing your feedback with us, and we hope to see you again soon.