Our stay at the Universal Loews was the first and last time we will stay at a Universal property for lodging. We splurged for this room and left sorely disapointed by the quality of the room, the service and overall experience. Way more work than a vacation should be :(
On Day 1, we were given a room facing a wall and the parking in front of the hotel. We were on hold and complained till we spoke with someone who moved us to building 2 (room 2762). We then discovered in our new room that the toilet was not flushing properly Moreover, the shower did not have a curtain or door whatsoever. So the water from the shower would splash all over the floor and there was nothing we could do about it.
The toilet was fixed but it took over one hour for a maintenance person to come at midnight to address it. As for the shower, we just angled the head to hit the shower wall and minimize damage to the floor.
Finally, we learned the shower had a "jack hammering" noise aka water hammering that was incessant when we tried to put the faucet between hot and cold.
Later in our stay, the shower had a "hammering noise" that would make it. Housekeeping claimed that the problem was fixed after we reported it on Day 2 while at Disney. But the problem persisted throughout our stay. Despite my complaints and assurances that it would be fixed, it never was. And that is the end of our saga with a Unviersal property now and forever.
We should have just done Disney or Marriott.