4/10 Poor
Alex
Travelled with family
8 Jun 2024
The Providence Rhode Island hotel is a disappointing property with poor customer service. My experience at this hotel was terrible as they continuously lied to me about various things. I had booked a room for a two-day stay, but the next day they abruptly cancelled my reservation, claiming that they were overbooked. This was already frustrating, but it got worse when they asked me to check out of my room while I was still staying there. The staff's lack of professionalism and disregard for their customers is unacceptable. I would not recommend anyone to stay at this poorly managed hotel. It was a disappointing and unpleasant experience that I would never want to repeat.
Alex
Stayed 1 night in Jun 2024