Bar tepi kolam renang

Ulasan untuk Ocean Coral & Turquesa All Inclusive

4.5 out of 5
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 699 dari 1593 ulasan" "
Penilaian 8 - Bagus. 436 dari 1593 ulasan" "
Penilaian 6 - Cukup Baik. 235 dari 1593 ulasan" "
Penilaian 4 - Buruk. 144 dari 1593 ulasan" "
Penilaian 2 - Sangat Buruk. 79 dari 1593 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Carolina Valdivieso

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The service was excellent Antonio, Gustavo,Hilda,Henry,Alejandro,Eduardo and Elias , Great employees, attention and detail,very personable you can tell they like their job, they met are expectations and then some. I own a service oriented business in the United States and I know what good service looks like. These people are excellent at their job..
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 28 Mei 2024
Dear Carolina Valdivieso:We sincerely appreciate you choosing Ocean Coral & Turquesa for your stay and for sharing your experiences with us.We are glad to hear that our bar team colleagues contributed to making your stay an amazing experience. Your kind words are a true recognition of the effort and dedication of our talented team.We will gladly pass on your comments to the relevant team, who will be encouraged to know that their work made a difference to your stay.We sincerely hope to see you back at our hotel. We are here to offer you another unforgettable stay.Best regards

10/10 Sangat Bagus

Martin Eliut

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente servicio, muy cómodo.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Estimado Martin Eliut:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones.Apreciamos mucho su excelente puntuación, ya que nos hace saber que hemos hecho todo lo posible para que su estancia sea exitosa. Gracias por tomarse el tiempo para calificarnos en esta página.Esperamos su pronto regreso para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia nuevamente en Ocean Coral & Turquesa.Saludos cordiales

10/10 Sangat Bagus

Olga Volha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Delicious food, amazing amenity, friendly and attentive personal
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Olga Volha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bagus

Hairely Santana

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
I like the property it was nice and big. Nice clean pools. The food was ok, rooms ok.. customer service was ok but the staff try to push too much for people to buy excursion and to get into things you not really interested in doing ...
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Hairely Santana:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Sangat Bagus

Janelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved that the property had themed nights for dining and events and entertainment for the guests. Fine dining was so impressive and we definitely got our money’s worth. Drinks were really good too, I recommend the Mango Margarita! One day of our stay, they had stands (jewelry/handcrafted items/souvenirs) on the property, which I was impressed by so we wouldn’t need to leave the resort to shop for those things. Maid service and in room mini bar was great too!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Janelle:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 Sangat Buruk

Pamela

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Very rude staff, very limited amenities and activities. All the activities are outsourced from another hotel, hence the price is doubled. No sense of respect for the older/seniors. The staff will try to rip you off and take advantage of every opportunity to make money out of you, they will create inconvenience to get you to tip them to make things happen. As simple as getting your room refrigerator/water refilled, getting towels, getting in yoga class or even getting a seating for dinning. You would order a drink at the pool it will be an hour to 2 hours to see the waiter pass by you again and definitely without your order until you tip.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Pamela:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Bagus

Darrell

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Pros: Nice, clean and fun resort. Restaurants and food pretty good. Bartenders excellent 👍 Cons: Seaweed on the beach is ridiculous.They do try and clean the seaweed but to no avail. Beware at check-in they will try and sell you some type of timeshare/membership and it's borderline harassment.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Darrell:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Sangat Bagus

Abby Lynn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Abby Lynn:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bagus

Deborah Lee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel. Excellent service. Would stay here again.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Deborah Lee:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Sangat Bagus

Jamie

Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Jamie:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bagus

TENESHA

Bepergian dalam rombongan
Disukai: Fasilitas
The resort was pretty good! However our flight with Frontier airlines was terrible and we didn’t get our shuttle from resort to airport that I had paid for. The resort wasn’t much help with that either. Ended up having to get a cab to the airport or miss our flight!!!! Never will fly Frontier again. Everyone on the plane felt the same. It was Terrible!!!!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 25 Mei 2024
Dear Mrs. Tenesha:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Bagus

Evraam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Evraam:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bagus

Jessica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Jessica:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Sangat Bagus

Jocelyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was amazing service , staff were welcoming and helped out the best they could. We had unlimited food options and some reservations but it was fine because it was worth the wait. The place is safe and isolated for only the hotels located there which is perfect for not some much people at the beach. There tours offered at the hotel and we took one and it was amazing . Cleaning service were good just that they would come at different times every day.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 25 Mei 2024
Dear Mrs. Jocelyn:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bagus

Anna

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 25 Mei 2024
Dear Mrs. Anna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Sangat Bagus

Luis R. Vazquez

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Es un lugar maravilloso con un servicio increíble, gracias a todo su personal por la buena atención.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 24 Mei 2024
Estimado Luis R. Vazquez:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

8/10 Bagus

Shannon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was beautiful and staff were fantastic. The time we visited (May) there was a lot of seaweed. I understand nature, I was not bothered by the seaweed. However, the resort could have made a better effort to clean the beach. They have the equipment to do so, but didn't put in the effort.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Shannon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Sangat Bagus

Jair

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hermoso, agradable ambiente, excelente cocina y personal 10 de 10 sin duda volveria...
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 23 Mei 2024
Estimado Jair:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 Sangat Bagus

Dmytro

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great property. Perfect vacation. Will return.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 22 Mei 2024
Dear Dmytro:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Sangat Bagus

Blanca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 22 Mei 2024
Estimada Blanca:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

10/10 Sangat Bagus

MIRKO RUBIO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente servicio, muy atentos todos
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 22 Mei 2024
Estimado Mirko Rubio:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 Sangat Bagus

Jenny

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
there was a group of 10 of us with all different interests - they offered many excursions for all types of people. Just staying at the resort there was plenty to do as well. My one complaint would be the Italian restaurant - the food was not great there - otherwise we thought it was great!
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 21 Mei 2024
Dear Jenny:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property, awesome staff and unforgettable vacation!
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Jennifer:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Bagus

Jaime

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall, it was a great place to stay. Extremely friendly and helpful staff, good food variety. Some days the pools had some kind of gunk floating in it but the beach was very disappointing- a foot of seaweed and it wasn’t until our last day there we saw them cleaning it up. Was really looking forward to what the pictures looked like. But had a great time and overall worth the money.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Jaime:Thank you for choosing Ocean Coral & Turquesa for your vacation. We greatly appreciate your excellent comments and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We value your opinions and comments, as they help us to continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you will return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you back and serving you on your next trip.Thank you once again for your confidence in us.Best regards

8/10 Bagus

Anna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was my 3rd time at the resort, love it.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Sangat Bagus

Kimberly

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely location and friendly and helpful staff. And they had hammocks!
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Kimberly:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 Cukup Baik

Geraldeen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Had to visit the front desk 5 times as my access card didn't work. The manager refused to speak with me. I received racial treatment in some restaurants and the front desk. No one card that it was inconvenience for me and I recently had a knee surgery and went there to rest and recuperate. Big mistake as i had to walked so many times to the front desk. I also had to walk to me room after checked in. selected persons go ride on the golf cart. will not return
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 21 Mei 2024
Dear Mrs. Geraldeen:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Sangat Bagus

Cherry A, Houston Tx

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Cherry A:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Sangat Bagus

jajaira

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
this resort is super underrated. I was in my research. A lot of people were putting a lot of negative comments on this resort and I was afraid of my experience But I can say that I loved my stay here. It was my first time staying here and my first time in Mexico and it would definitely not be my last. The staff were amazing and super welcoming, This resort had activities throughout the day, and even the staff participated with the guest. The food was high quality and had excellent flavor as well as the restaurants they Had, Had a lot of options to choose from. I honestly had so much fun here and I cannot wait to plan my next vacation with this resort. I wish I was able to thank everyone for the fun I had but honestly there were so many of the staff members who played a part of it
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Jajaira:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bagus

Luis

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was absolutely amazing, many food options. Biggest and only complaint was most of the buffet foods were not hot just room temperature. Room service food was good. Overall a great hotel, would recommend!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 21 Mei 2024
Dear Luis:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

2/10 Sangat Buruk

Amzad

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was horrible. They make you wait until 3pm I have VIP with Expedia but that didn’t help. Not much to do here for younger folks.. they ask you to pay cleaning fee for the beach and yet it’s dirty you can’t go into the water. Not much entertainment either I stay at better resort before. Mini bar in room only had 2 beers lol.. checkin staff was very rude especially the one that works for Expedia no greetings from when you arrive.
Tanggapan dari Ocean Coral & Turquesa pada tanggal 19 Mei 2024
Dear Amzad:We appreciate your comments and regret the bad experience during check-in. We have checked in our system and you booked two rooms requesting early check-in for both rooms. Due to the hotel's occupancy, it was only possible to deliver one room to you before the normal delivery time, which is 3:00 pm. We also have information that “El Beso” bracelets were given to all guests of both reservations so that they could enjoy all the hotel facilities.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Sangat Bagus

Miguel Angel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente hotel, grandes espacios, variedad de restaurante, habitaciones nuevas y cómodas, buen trato de parte del personal.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 17 Mei 2024
Estimado Miguel Angel:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 Sangat Bagus

Kamman

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful resort, wished the beach was more swimmable! Also if the buffet choices can switch up more will be great! Otherwise great overall and will come back!
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Bagus

Ane Kirstine, Galveston

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The only thing really was the fridge was barely ciol. Room could have been cooler temp but not too hot just I like it a tad cooler. Otherwise beautiful property. Great food big lovely room nice staff very helpful
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Bagus

Jonathon

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The food quantity was bountiful but quality was lacking. Silverware and glassware were often dirty, which is understandable with such a large operation but not a 5 star operation. 4 stars.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Sangat Bagus

Ricardo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy buena atención, en ningún momento sentimos que hubiera alguna distinción entre la atención a clientes extranjeros o nacionales. La comida fue buena en cada uno de los restaurantes. Las actividades y eventos en general fueron entretenidas. La variedad de amenidades dentro del hotel nos permitió tener una estancia bastante divertida y relajante. Nuestra única queja es la limpieza de la playa. Se entiene que la situación del sargazo es incontenible, pero de igual forma esperabamos que se retirará periodicamente la acumulación a la orilla, lo cuál no pasaba, por lo cuál nunca pudimos entrar al mar. Adicionalmente, percibimos muchos desechos plásticos a lo largo de la playa.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Estimado Ricardo:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

4/10 Buruk

Kate

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Our "free upgrade" to El Beso ended up placing us in the farthest point of the resort. The air conditioning did not work in the room and despite repeated calls and visits to the front desk the problem was not resolved for the duration of our stay. The check-in process was inconvenient as it required several visits to the check-in counter (on arrival, at 3pm to see if room is ready, at 3:30 to check again if room is ready. These visits/times were as directed by resort staff). The concierge was pleasant and helpful on arrival, only to learn his agenda was to have us attend a time-share meeting. Otherwise, he did not provide any of the services he offered or follow-through with simple requests such as for dinner reservations or helping to find maintenance to have AC fixed. The taxi service was wonderful! The driver waited for 2 hours while we explored the town and the rates were reasonable. Through no fault of the resort, it is seaweed season so the beach and ocean was basically unusable for the entire trip. Service and presentation at the outdoor Italian Terrace restaurant was wonderful and possibly the highlight of our trip! There is plenty of pool space, they aren't crowded, but chairs are hard to come by unless you are reserving one with your towel before 9 a.m. Bar service was quick at all locations.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Sangat Bagus

Joanna Sarah Meganne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great resort!!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Dear Joanna Sarah Meganne:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Sangat Bagus

Anthony

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Beautiful! Friendly staff!
Menginap 7 malam pada bulan April 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 12 Mei 2024
Dear Anthony:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Bagus

Irina

Disukai: Kebersihan, staf & layanan
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 14 Mei 2024
Dear Irina:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bagus

lissette Joanna Rodríguez

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas
La comida es muy buena, la. Mayoría nos trato muy bien, solo hay algunas personas muy elitistass con el servicio hacia los mexicanos, y muchos gatos y otro tipo de fauna, entonces los pasillos y corredores del hotel huelen mucho a popo de toda la fauna que tienen
Menginap 4 malam pada bulan April 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 11 Mei 2024
Estimada Lissette Joanna Rodríguez:Queremos expresarle nuestra gratitud por haber elegido nuestro hotel para sus pasadas vacaciones. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas. Apreciamos mucho sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia excepcional para todos nuestros huéspedes.Hemos tomado nota de sus comentarios y los hemos compartido con los departamentos involucrados. Estamos comprometidos en trabajar en las áreas señaladas para garantizar que futuras visitas cumplan con sus expectativas y las de todos nuestros huéspedes.Agradecemos su sinceridad al compartir sus comentarios en esta página, ya que su opinión es invaluable para nosotros. Esperamos que considere darnos una nueva oportunidad para recibirlo en nuestro hotel y demostrar que su percepción puede cambiar. Nuestro objetivo es brindarle una experiencia excepcional en su próxima visita.Esperamos tener la oportunidad de darle la bienvenida nuevamente en esta, su casa.Saludos cordiales

10/10 Sangat Bagus

Leticia

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente atención del personal , la comida deliciosa. Un hotel grande y bello por cualquier lado que lo mires Me encanta y definitivamente volveré y lo recomendaré.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 11 Mei 2024
Estimada Sra. Leticia:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 Sangat Bagus

Michelle Rhea

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 10 Mei 2024
Dear Michelle Rhea:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Sangat Bagus

Ana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 10 Mei 2024
Dear Ana:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 Cukup Baik

Nomathamsanqa

Bepergian bersama teman
Disukai: Kebersihan
its very far good for pple qho just want to stay at resort its very small compared to otgers the beach eater was very dirty we had to drive to cancun and playa de cal en to swim
Menginap 7 malam pada bulan April 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 9 Mei 2024
Dear Nomathamsanqa:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you again in this, your home.Best regards

10/10 Sangat Bagus

guadalupe

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We spent 4 days at the property and I feel like we still didn’t explore all of it. My daughter liked the kids area, my husband liked the swim up bar and we all loved the dining options. There is something to keep everyone entertained!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 9 Mei 2024
Dear Guadalupe:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Sangat Bagus

Sedina

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I loved that this property had something for everyone, a pool area with slides for kids, a pool with a bar that was more of a party spot and also a pool that was great for families! There is a lot of options when it comes to dining and entertainment at night as well as throughout the day. Overall we had a great experience!
Menginap 7 malam pada bulan April 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 8 Mei 2024
Dear Sedina:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bagus

WILLIAM, FLANDERS

Disukai: Staf & layanan
Menginap 7 malam pada bulan April 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 28 Mei 2024
Dear William:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Sangat Bagus

Tiffany Olivia, Sun Prairie

Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 28 Mei 2024
Dear Tiffany Olivia:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 Cukup Baik

Balazs

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Ocean Coral & Turquesa pada tanggal 27 Mei 2024
Dear Balazs:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards