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Ulasan untuk Comfort Inn & Suites Ruston-East

2.5 out of 5
Comfort Inn & Suites Ruston-East
1825 Roberta Avenue, Ruston, LA

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 426 dari 1002 ulasan" "
Penilaian 8 - Bagus. 263 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 115 dari 1002 ulasan" "
Penilaian 4 - Buruk. 91 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 107 dari 1002 ulasan" "

8,0/10

Kebersihan

8,4/10

Staf & layanan

7,4/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Abdulaziz

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No towel rooms are dirty
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

John Jay

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Lady at desk was excellent. Checked into room 333 all linen was on floor room a mess. Got another room no towels. Found a roach on bed. The motel was more of a $45.00 room. I have stayed there before 3 years ago it was nice. Will not be back ar this motel. Very disappointing . For the price i paid.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Priscilla and Mikael

Bepergian bersama keluarga dan anak
Tidak Disukai: Fasilitas
The sheets was dirty , room wasn’t ready upon check in . The AC leaks and made floor wet ! No towels in room . Mold!!!
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Elvira

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The worst experience in all my life, most disrespectful and unprofessional behavior from front desk hotel person who yelled at me hotel didn’t respect my paid reservation. And not even idea what customer service is.
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Mary

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Arrived to check in and was immediately told as soon as doors open, “We Closed”!! Worst customer service ever. They had my reservation but just said sorry we must over booked and we have no room for you.
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Leon

Disukai: Staf & layanan
I will not stay there again. Old property, everything on first floor. No machines or condiments available.
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Leslie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was the most unbelievable experience ever!! I’m filing complaints with both Comfort Inn and Expedia. This hotel is not equipped nor able to serve guests. Upon arrival one clerk at the desk with absolutely minimal trouble shooting skills advises there are no clean rooms available, the cleaning crew did not come to work, offered my options to take a dirty room and be given bedding. She then tells me it’s our loss because we booked with Expedia and the hotel only gets a small percentage. I asked for a mgr who was apparently off, but handling difficult customers. She offered a room with a broken tv. It wasn’t available. She found a single room 1 bed(although we reserved 2 beds). Now we have 4ppl in one bed in a less than par condition. I DO NOT RECOMMEND THIS HOTEL to humans. I also request compensation for this restless night we’re experiencing.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Mighonna

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
they said i don’t have a room
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Lena pada tanggal 10 Mei 2024
Dear Mighonna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Buruk

Tracey

Tidak Disukai: Kebersihan, staf & layanan
Room was dirty with old food on the nightstand. Had to take a washcloth and wipe everything down. We arrived at 1:30 in the morning after driving for 14 hours so we just laid on top of the cover and went to sleep, but I definitely would not stay here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Lena pada tanggal 10 Mei 2024
Dear Tracey,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

8/10 Bagus

Anna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quiet and fast convenient servixe
Menginap 3 malam pada bulan Mei 2024

2/10 Sangat Buruk

Barry

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No shower curtain. Called the desk over hours got nothing but busy signal. Won’t stay again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 30 Apr 2024
Dear Barry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
For a older facility it is well taken care of.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 30 Apr 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Buruk

Cheryl

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel was not clean or repaired. The TV in 303 did not work. HDMI cable unplugged.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 25 Apr 2024
Dear Cheryl,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Donna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was called prior to arriving saying the room I reserved was not available. After getting in my room, I noticed there were no towels, no shower curtain, no coffee maker, the toilet seat was broken, no hair dryer, a brown stain on the comforter, and the phones did not work. I went to front desk and she gave me towels and a shower curtain to put up myself. Was not apologetic at all. Other customers in the lobby told me they were experiencing the same thing with no shower curtain or towels. I told the manager on duty the next morning of the issues and she was not apologetic nor offered to discount my stay. I wouldn't stay there now if it were free. Absolutely inexcusable.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 25 Apr 2024
Dear Donna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office Supervisor

4/10 Buruk

Tanesha

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Our was not clean, pillows were on the floor, bed was broken and no towels. I will never book here again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 25 Apr 2024
Dear Tanesha,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

James

No comment
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 20 Apr 2024
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The staff were friendly and attentive. The breakfast had a variety of food choices. The hotel is a bit rundown and could use some maintenance. Our bathroom was missing a towel rack and toilet paper holder. The fridge had no freezer door so all the food froze.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 25 Apr 2024
Dear Rebecca,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Robert

.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 20 Apr 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Jesse

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 25 Apr 2024
Dear Jesse,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

6/10 Cukup Baik

Jenni

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This hotel a was so-so. Not the hotels fault, but it is rather hard to get to. Looks okay on the outside. Inside there were a few cosmetic flaws. There was a small problem with my room. They were very quick to make things right. I have no complaints about the room. Breakfast is included. Came down on Friday morning at 7:30 and there was almost nothing left. I was in the dining area for close to 20 minutes. No one came and restocked the breakfast.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 15 Apr 2024
Dear Jenni,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Leigh Ann

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Very friendly staff at check in. Room is clean and comfortable. Highly recommend!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 13 Apr 2024
Dear Leigh,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Kent

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cancelled our reservation on arrival. The reason given no working washing machines. Refused to give any refund or cancellation acknowledgment.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 15 Apr 2024
Dear Kent,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

Christine

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
More of variety on the breakfast
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 8 Apr 2024
Dear Christine,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

April

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I tried to call the hotel before we arrived but only got a busy signal. When we arrived the receptionist told me that their phones line wasn’t working. When I checked in I arrived with a family of 7 only to be told that 1 of my 2 rooms that I booked could not be occupied because their dryer was broken and they had no way to clean the sheets before we came. So all 7 of us shared one room. This sent a shiver down my spine. We boarded the dirty scary looking elevator to go to the third floor and was greeted by a piece of wall border lying on the floor. When we entered the room I immediately checked the sheets and comforter and of course there were stains. We were disgusted but could not leave because all of the hotels were booked up. Don’t stay here! This is NOT a Comfort Inn but a Discomfort Inn.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 13 Apr 2024
Dear April,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Shepard

Got there after a long drive and the room was not available because the dryer was broken so there were no sheets. No one contacted us to say there was a problem. Totally unprofessional and missed a very important basketball game because of the issue.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Shepard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Dre

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrible customer service upon arrival.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Dre,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

Wayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Wayne,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Renee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent staff
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Renee,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Buruk

Erica

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The door to our room was very hard to open and close! their were roaches in the bathroom! This was the worse I've seen from a Comfort Inn! I will not ever be staying in this hotel again!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 8 Apr 2024
Dear Erica,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Annie

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 25 Apr 2024
Dear Annie,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Richard

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Phone in room doesn’t work and front desk phone was constantly busy. People running up and down hallways kids talking loud outside.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 8 Apr 2024
Dear Richard,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

myrna, APODACA

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muy mal servido de este hotel hice la reservación y nos equivocamos al hacerla pero cancelamos y ahí mismo hicimos una reservación y no me hicieron el reembolso de la cancelación de haber sabido no nos hubiéramos quedado ahí no volvemos a ese lugar por mal educados y nefastos.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 8 Apr 2024
Dear Myrna,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Wynn

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The beds were hard as a rock. There were no towels or rags. Then there were the roaches. Will never stay here again.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 8 Apr 2024
Dear Wynn,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Tammy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quick check in, very clean, courteous staff
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 27 Mar 2024
Dear Tammy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Mina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay at Comfort Inn and Suites! The room was very clean & comfortable and the staff was very friendly and hospitable. I also enjoyed the breakfast selection. I would definitely stay here again & recommend it to friends.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 27 Mar 2024
Dear Mina,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

Brensley

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Brensley,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Cody

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Bathroom was dirty and the shower leaked
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 18 Mar 2024
Dear Cody,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Staci

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was very easy and breakfast was delicious!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 17 Mar 2024
Dear Staci,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

Knaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Customer service was great
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 17 Mar 2024
Dear Knaya,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Ryan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and comfortable. Will stay here again!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 17 Mar 2024
Dear Ryan,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Buruk

Danielle

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The entrance to the property is not easy to get into. You have to really pay attention to a weird turn or you’ll end up on a fifteen minute loop around 20E and 20W to try again. The creepy strobe light out front and chlorine/bleach smell downstairs put up red flags for me. The elevator was dirty and seemed like it was barely working. The room smelled like mildew or mold. There is no WiFi!!! They say there is and provided a password but there was no network to join! Only Onyx Guest or OGaming, neither of which the password worked. I would called the front desk but the phone in the room didn’t work.
Tanggapan dari Lena pada tanggal 17 Mar 2024
Dear Danielle,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

8/10 Bagus

Alfred

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Alfred,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Clevlis

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 17 Mar 2024
Dear Clevlis,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Cathy

Bepergian dalam rombongan
the gentleman at the reception desk was a delight.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 17 Mar 2024
Dear Cathy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Mark

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 7 Apr 2024
Dear Mark,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportuinty to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Buruk

David Lynn

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Property dirty. Elevator very dirty and smelled bad. Room was below average. Bathroom shower/tub had hair in tub….either it needed to be shaved or washed out. Shower head was not adjustable and water hit you in the forehead. In our 4 day trip this hotel was the worst and the most expensive.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lena pada tanggal 4 Mar 2024
Dear David,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding a unclean room on your recent visit. I have shared your feedback with housekeeping to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

2/10 Sangat Buruk

Christopher

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lena pada tanggal 3 Mar 2024
Dear Christopher,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit.. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Robert

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would stay here again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lena pada tanggal 28 Feb 2024
Dear Robert,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

10/10 Sangat Bagus

Toryn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Lena pada tanggal 28 Feb 2024
Dear Toryn,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and the join me in thanking you for your kind words. We take great pride in Comfort Inn Suites Ruston-East and the service we provide for all of our valued guest. We are so glad you enjoyed you stay. We look Foward to providing you with wonderful accommodations and experiences each time you are in town.Kind Regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East

4/10 Buruk

Larry

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
Bugs
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Lena pada tanggal 28 Feb 2024
Dear Larry,Thank You for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Ruston-East. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding bugs on your recent visit. I have shared your feedback with housekeeping to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Lena H.Front Office SupervisorComfort Inn & Suites Ruston-East