Exterior

Reviews of Hotel Caza Fisherman's Wharf

4 out of 5
Hotel Caza Fisherman's Wharf
1300 Columbus Avenue, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2368 out of 3564 reviews" "
Rating 8 - Good. 787 out of 3564 reviews" "
Rating 6 - Okay. 244 out of 3564 reviews" "
Rating 4 - Poor. 99 out of 3564 reviews" "
Rating 2 - Terrible. 66 out of 3564 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convent to Fisherman’s Wharf. Limited dining facilities which only covers a continental breakfast.
Stayed 6 nights in May 2024

10/10 Excellent

Cindy, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Caza.
Stayed 1 night in May 2024
Response from Hotel Caza on 13 May 2024
Hello Cindy,What a pleasure to earn your top score! Hurry back!Cheers,The team at Hotel Caza

10/10 Excellent

MARIA, Canyon Country

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024
Response from Hotel Caza on 13 May 2024
Good afternoon Maria,We are glad to earn your endorsement! Thank you for making yourself at home with us here by the bay, and do hurry back!Warm regards,The team at Hotel Caza

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to walk or hike to Tunnel Tops
Stayed 1 night in Apr 2024
Response from Hotel Caza on 13 May 2024
Good afternoon Rosemary,As you noted, our location shines here by Fisherman's Wharf! Thank you for allowing us to be your home base in the city, and we hope to repeat the experience soon!Cheers,The team at Hotel Caza

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time staying at this hotel. We love the cozy atmosphere there and easy in-out parking. Staff is friendly. Rooms are clean.
Stayed 2 nights in May 2024
Response from Hotel Caza on 9 May 2024
Good afternoon Karina,Welcome back! We are delighted to have earned your loyalty and love hearing that once again, you enjoyed a cozy and convenient stay! Come back to see us again soon!Cheers,The team at Hotel Caza

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was a hidden “amenities” fee that was disclosed when we arrived. It was $30/da for WiFi and bikes I had no interest in using.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 8 May 2024
Good afternoon Elizabeth,We apologize if our amenities fee was not clear to you before arrival, as we do strive to ensure this fee is listed visibly on our website and pre-arrival information. We hope you did utilize some of the other included perks, such as our pool, Game Zone, water stations, gym, morning coffee and tea, and evening cookies and milk.Kind regards,The team at Hotel Caza

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have stayed here many times, feels like visiting friends and family. Staff are very professional and will look after you. Really great.
Stayed 2 nights in Feb 2024
Response from Hotel Caza on 7 May 2024
Hello Daniel,Welcome back home to Hotel Caza! We are delighted it always feels like visiting friends when you arrive, and we can't wait for your next stay!Cheers,Your friends at Hotel Caza

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Caza on 8 May 2024
Good afternoon Jose,We enjoyed hosting you at Hotel Caza, and we hope you found our Game Zone, heated pool, gym, bike rentals, water stations, and more to enhance your stay!Warm regards,The team at Hotel Caza

8/10 Good

Rik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great.
Stayed 4 nights in Mar 2024
Response from Hotel Caza on 6 May 2024
Good afternoon Rik,Thank you for sharing your positive feedback with our hardworking and caring team here at Hotel Caza! We hope to see you again!Cheers,The team at Hotel Caza

10/10 Excellent

Kaithlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend! Would definitely stay here again. Perfect if traveling with kids! The lobby has something for everyone. Bar, games and activities for adults and kids, very family friendly. Hotel was super clean, once you walk into the lobby, there is a very nice scent. A lot of things are in walking distance, and if needing to park, parking space was spacious.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 6 May 2024
Hello Kaithlen,We appreciate your enthusiastic endorsement! We love knowing you will be back to see us the next time you're in the city, and we are delighted the kids enjoyed our Game Zone! Our lobby does indeed have something for everyone! We're glad you enjoyed our signature scent, and that you found so much to see and do within walking distance.Until next time!Warm regards,The team at Hotel Caza

10/10 Excellent

Emad

Stayed 2 nights in May 2024
Response from Hotel Caza on 6 May 2024
Good afternoon Emad,It was a pleasure to host you in the city, and we hope we can serve as your home base again one day soon.Kind regards,The team at Hotel Caza

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, excellent staff
Stayed 4 nights in Apr 2024
Response from Hotel Caza on 6 May 2024
Hello Jeffrey,Thank you for joining us for a five-star stay! We loved hosting you in the city and we hope you will remember Hotel Caza for future visits!Warm regards,The team at Hotel Caza

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. AC unit in our room was very noisy.
Stayed 1 night in May 2024
Response from Hotel Caza on 6 May 2024
Good afternoon Sean,We will share your compliments with our hardworking housekeeping team, and though we wish AC noise had not interrupted your rest, we are glad you enjoyed a positive stay overall. We know we can earn your top score next time, and to that end, hope to see you again.Warm regards,The team at Hotel Caza

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and great rain shower. Bathroom is spacious and clean. The hotel has close proximity to Ghirardeli Square and area in the vicinity is safe to walk around. Close to CVS as well. Overall, enjoyed my stay. I have recommended it to my friends who flew in from Dubai. They cancelled their prior booking at another hotel and staye at Hotel Caza instead. I will definitely book this hotel again.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 3 May 2024
Good afternoon Maria,What a pleasure to receive your five-star endorsement! We're glad you enjoyed our rain showers and spacious bathrooms, and our proximity to Ghiradelli Square and other attractions.Thank you for recommending us to others, and we hope we can entice you back for another stay soon! We would love to see you again.Warm regards,Your friends at Hotel Caza

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice and helpful. Especially Rachel!
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 3 May 2024
Hello Stephanie,We will be sure to share your lovely words with Rachel and the rest of our hardworking and caring team here at Hotel Caza. Please make yourself at home with us again one day!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to transportation, very walkable to Pier 39, Lombard St, Ghirardelli, and Chinatown. Great for families - cookies and milk at night as well as the super fun game room. Felt very safe when walking. Only downside was not great views from room and a little loud at night from the street. But I would absolutely stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 2 May 2024
Hello Michelle,Thank you for embracing all that sets us apart here at Hotel Caza, from our milk and cookies hour to our proximity to Fisherman's Wharf, Pier 39, Ghiradelli, and more! We are glad you felt secure with us and next time, we look forward to ensuring you have a room with a view!Cheers,The team at Hotel Caza

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient for parking, walking, and family oriented.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 2 May 2024
Hello Angelica,We are glad you took advantage of our secure underground parking and enjoyed the family-oriented perks we offer, such as our Game Zone and pool, as well as our milk and cookies hour! We hope you all will join us again one day!Warm regards,Your friends at Hotel Caza

6/10 Okay

Nasim

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good but the Lady who checked me in was rude and not helpful.
Stayed 4 nights in Apr 2024
Response from Hotel Caza on 2 May 2024
Good afternoon Nasim,We are glad almost everything about your stay proved positive, though we share your concern that you did not receive the warm welcome we are known for. We will review your feedback with our front desk team and we hope we can earn your top score in the future.Kind regards,Your friends at Hotel Caza

8/10 Good

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, we got early and they let us check in early. the only thing is that our view was to an alley that was ugly and dirty. The trash container was there. But everything else was good.
Stayed 1 night in Apr 2024
Response from Hotel Caza on 2 May 2024
Good afternoon Aida,It was our pleasure to ensure an early check-in, though we wish you had better enjoyed your view. We know we can situate you in just the right space the next time you are in the city!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Alan John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
former Holiday Inn the hotel has been fully refurbished. The hotel has a great location at the end of Columbus Ave and is close to Fishermans Wharf in a fairly quiet safe area. Public transport includes the 30 Bus (Chinatown, Union Sq) The historic F Line trolley buses and the famous Cable Cars. The hotel has a bar/restaurant with breakfast available and complimentary coffee in the morning. There is a small popular heated outdoor swimming Pool . Rooms are clean & modern and cleaned everyday. A good choice fot a stay in San Francisco.
Response from Hotel Caza on 1 May 2024
Hello Alan,Thank you for your endorsement of our boutique offering here in Fisherman's Wharf! We are so glad you enjoyed our prime location as well as our recent upgrades, and we love that you made use of our common area with breakfast offerings, our CAZBAR, Game Zone, and community feel.We hope you took a dip in our heated pool and utilized our e-bikes during your stay, and we would love to have you back one day!Warm regards,The team at Hotel Caza

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great spot. Parking was a bit pricey
Stayed 1 night in Apr 2024
Response from Hotel Caza on 1 May 2024
Hello Michelle,Thank you for joining us and we hope we can entice you back. Perhaps your next visit to San Francisco won't require a car!Warm regards,The team at Hotel Caza

10/10 Excellent

Gloria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front door, receiving. Very nice and good at his job. Even the bar very nice people
Stayed 7 nights in Apr 2024
Response from Hotel Caza on 1 May 2024
Good afternoon Gloria,It was our pleasure to welcome you warmly to Hotel Caza, and we will pass along your compliments to our front desk team as well as our crew at the bar!Join us again soon!Cheers,The team at Hotel Caza

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Première fois à cet hôtel et quand je vais retourner à San Francisco, je vais y retourner. Excellent emplacement, près de tout à la marche.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 6 May 2024
Hello Patricia,We love welcoming first-time visitors to the city, and we're glad our prime location made it easy for you to navigate to all the best attractions. We are delighted to know you will be back to see us again one day!Cheers,The team at Hotel Caza

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to get to, walkable, and clean. Loved our stay. Can’t wait to come back.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 30 Apr 2024
Good afternoon Kevin,We loved hosting you! We're glad you found us so easily and settled in so comfortably. We will pass along your compliments for our housekeeping team, and we await your return!Cheers,The team at Hotel Caza

6/10 Okay

michael, Peterborough

Travelled with family
Disliked: Property conditions & facilities
There was a lot of outside noise. When we opened our blinds we were directly staring at a dirty alley and had MANY people walking by and standing in the alley way at our window. It was uncomfortable and left us feeling unsafe.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 29 Apr 2024
Good afternoon Michael,While we hope you enjoyed our location by the bay overall, and that you found time to enjoy the many amenities that set us apart, we share your frustration that outside noise encroached. We take security very seriously at Hotel Caza, and hope you felt secure within our property overall.Kind regards,Your friends at hotel Caza

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were clean and very quiet, so was fitness center. I was really happy to be within walking distance to Pier 39
Stayed 1 night in Apr 2024
Response from Hotel Caza on 29 Apr 2024
Hello Kristi,We love that you took full advantage of our proximity to Pier 39, and well as our well-equipped fitness center! We hope to serve as your home base in the city again!Warm regards,Your friends at hotel Caza

6/10 Okay

Alena

Travelled with family and small children
Liked: Staff & service
Very small rooms,
Stayed 1 night in Apr 2024
Response from Hotel Caza on 29 Apr 2024
Hello Alena,We wish you had felt you had more room to spread out in our rooms, and we do hope for another chance to impress one day.Kind regards,Your friends at hotel Caza

10/10 Excellent

Najieb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this property is an excellent choice. The staff were warm and kind. The rooms and property were spotless. The location (Fisherman's Warf) is very trendy and highly walkable - only minutes away from the water by foot, and a short uber ride from many local attractions. The only critique I have of the place was that the water pressure in the showers were a bit on the low side, but I honestly can't think of anything else. For what you pay, it's an excellent choice and I would be happy to stay at Hotel Caza again.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 29 Apr 2024
Hello Najieb,It was our pleasure to extend the warm welcome we are known for at Hotel Caza! We will share your compliments with our hardworking housekeeping team, and we're glad our Fisherman's Wharf location worked so well for you!We appreciate knowing what details you would change for next time, and we hope we can host you again one day.Warm regards,Your friends at hotel Caza

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Caza on 29 Apr 2024
Good afternoon Sage,We loved hosting you in the city, and we hope you found time to enjoy the many amenities that set us apart here at Hotel Caza, such as our heated pool, bike rentals, Game Zone, and more!Come back to see us soon!Warm regards,Your friends at hotel Caza

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Convenient!
Stayed 1 night in Apr 2024
Response from Hotel Caza on 26 Apr 2024
Hello Nathalie,We appreciate your five-star rating and we hope your travels will bring you back to Hotel Caza one day soon.Warm regards,Your friends at Hotel Caza

10/10 Excellent

Nollie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing experience
Stayed 1 night in Apr 2024
Response from Hotel Caza on 25 Apr 2024
Good afternoon Nollie,We loved hosting you at Hotel Caza and are delighted to hear you enjoyed a perfect visit! Until next time!Kind regards,The team at Hotel Caza

10/10 Excellent

Wilton

Stayed 1 night in Apr 2024

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo muy bueno limpio bello gracias
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 25 Apr 2024
Hello Hector,Thank you for sharing your compliments, and we are delighted you found our hotel to be clean and inviting. Until next time!Warm regards,The team at Hotel Caza

6/10 Okay

Suk Han Miranda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
After checking out even go to toilet need a key and there isn’t anybody in the reception area. Finally go to the bar to borrow the key.
Stayed 1 night in Apr 2024
Response from Hotel Caza on 24 Apr 2024
Good afternoon Suk Han Miranda,We hope you enjoyed your stay while you were with us, though we apologize for the inconvenience you experienced with a lack of access to a restroom post-check-out.We hope we can earn your higher score one day.Kind regards,Your friends at Hotel Caza

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
Stayed 1 night in Apr 2024
Response from Hotel Caza on 24 Apr 2024
Hello Ronald,Thank you for sharing your top score with us! It was a pleasure to host you, and we hope to see your next reservation cross our desk one day soon!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Sau Yui Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Pier 39, public transportation
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 24 Apr 2024
Hello Sau Yui Jennifer,As you discovered, we are located perfectly for exploring the best of the city! Thank you for joining us at Hotel Caza, and do come again!Cheers,Your friends at Hotel Caza

8/10 Good

Eren

Business traveller
Liked: Cleanliness, staff & service
A bit dated
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 24 Apr 2024
Good afternoon Eren,While we trust you enjoyed your stay overall, we appreciate your feedback and look forward to completely wowing you in the future.Cheers,Your friends at Hotel Caza

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, amentities were great for a family stay. Convenient location by majour tourist attractions. When we return we will stay here again. What a great experience.
Stayed 1 night in Apr 2024
Response from Hotel Caza on 23 Apr 2024
Hello Callie,We are thrilled you loved your stay with us in the city ! We cannot wait for your promised return!Warm regards,The team at Hotel Caza

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little gem. We are very pleased with our stay at Hotel Caza at Fisherman’s Wharf. The staff, from he front desk to housekeeper, were extremely friendly. The gym had nice equipment, pool was nice and they had water filling machines throughout the hotel. This hotel has a bar for adults and plenty of games for all. The hotel is across from Canery Row, and is walking distance to Ghirardelli Square, Pier 39 and many many restaurants. We throughly enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 23 Apr 2024
Hello Angela,We are so glad you discovered us here by Fisherman's Wharf! As you noted, we have something for everyone in our community-minded lobby, and we're glad you enjoyed our pool as well! We agree that our location is perfect for exploring the city, and we hope you found time to take our bikes out for a spin as well!Until next time!Cheers,Your friends at Hotel Caza

4/10 Poor

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 13 May 2024
Hello Alexandria,Thank you for taking the time to share your score. We wish we had better impressed, and we look forward to ensuring a five-star stay should your travels bring you back to the city.Kind regards,The team at Hotel Caza

10/10 Excellent

Jeff, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 26 Apr 2024
Good afternoon Jeff,What a pleasure to receive your five-star approval! Hurry back!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Caza on 13 May 2024
Good afternoon Eduardo,We appreciate your top score more than we can say! Thank you for joining us in San Francisco, and we hope to see you again one day soon! Our entire team awaits you!Warm regards,The team at Hotel Caza

10/10 Excellent

David, Martinez

Stayed 2 nights in Feb 2024
Response from Hotel Caza on 10 May 2024
Good afternoon David,What a treat to find your five-star approval waiting for us! We would love to make you comfortable in Fisherman's Wharf again soon!Warm regards,Your friends at Hotel Caza

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and receptionists were excellent, helpful and friendly. Truly enjoyed our stay!!!
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 22 Apr 2024
Good afternoon Sandra,It was our pleasure to provide the five-star hospitality you can always expect from us at Hotel Caza! Come back to see us again the next time San Francisco calls to you!Cheers,The team at Hotel Caza

4/10 Poor

Tuan, Chula Vista

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Person from the front desk knocked, then before I could open the door, he unlocked it and entered our room while we were in there. That really bothered me and made me uncomfortable for the rest of my stay
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 22 Apr 2024
Hello Tuan,We apologize that you experienced this, as you are correct that personnel should not enter any room before being allowed entry. We trust that the rest of your stay proved positive, but are sorry this interaction marred your overall impression.We hope we can earn your full trust one day.Warm regards,The team at Hotel Caza

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and the hotel is in a convenient location. front desk are friendly and helpful. My only complaints are: 1) the hotel has a cloying and nauseating scent that is pumped into the foyer. 2) we had vip benefits and a supposed upgrade but the room was basic and they placed us in a first floor room. We mentioned we were nervous about noise which they told us should be no problem. However, the hallways were noisy and of course most days had a garbage truck at 6-7am. Lastly, their food to go area indicates regulate drip coffee and tea as complimentary and I had a tea, no problem the first night. The next night, different bartender /clerk who was not too friendly to begin with then tried to charge me $2 for a 3/4 cup of hot water and tea bag. She said the complimentary tea was only in the morning despite this not being indicated anywhere and despite my tea being complimentary the previous night. Definitely left me with a less than positive impression on the hotel.
Stayed 4 nights in Apr 2024
Response from Hotel Caza on 22 Apr 2024
Good afternoon Amy,Thank you for sharing your detailed review with us. We love hearing that you enjoyed a warm welcome upon check-in, and that you found our boutique hotel to be clean and perfectly situated in the city.We apologize for any confusion regarding the times of our morning complimentary coffee and tea services. Based on your experience, we will ensure this information is clearer.We hope we can welcome you back one day for a perfect stay.Warm regards,The team at Hotel Caza

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well situated to restaurants and Fisherman’s Wharf. Was clean and tidy and staff were very helpful. We were disappointed that the room did not have a fridge and told them and they produced one in 15 minutes! The only thing we would have liked was proper cups in the rooms and not cardboard/ paper cups. Excellent place to stay and good value for money.
Stayed 6 nights in Apr 2024
Response from Hotel Caza on 22 Apr 2024
Hello James,It was our pleasure to ensure you had a fridge upon request, and we're glad you took full advantage of our prime location here by Fisherman's Wharf!We have noted your desire for cups in the room, and we hope you will join us again the next time you're in the city!Warm regards,The team at Hotel Caza

10/10 Excellent

Jodi

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were so helpful and kind. They helped me with my bags and stayed connected with me via text. I brought my chocolate lab and the accommodations were great.
Stayed 1 night in Apr 2024
Response from Hotel Caza on 22 Apr 2024
Hello Jodi,We are indeed known for our warm welcome here at Hotel Caza, and we're glad you felt at home from the moment of arrival! As you discovered, we love welcoming our four-legged friends as well, and we hope to see you both again one day!Cheers,The team at Hotel Caza

8/10 Good

Lyndsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location at Fisherman’s Wharf. Can easily walk to great restaurants. Caught the tour to Alcatraz and the Big Bus hop on hop off tour nearby. Would be great for families. Had the free bike rentals but we didn’t have time to use them.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on 22 Apr 2024
Hello Lyndsay,We love that you explored the best of San Francisco right from our doors! As you noted, it's easy to catch the Big Bus just outside, and we're glad you found time to see Alcatraz as well! Next time, you'll have to plan to take our free bikes over the Golden Gate Bridge!Until then!Warm regards,The team at Hotel Caza

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the accommodations and the hotel! Amazing staff! The only problem i have is the extra costs when you show up to check in. It cost us an extra $100 a night that are not included and are in the fine print for taxs and parking.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on 19 Apr 2024
Hello Michael,We are sorry to learn that our standard fees and taxes caught you by surprise, as we do strive for transparency in this regard. We hope our team members made sure you were aware of our many included perks, such as our bike rentals, Game Zone, heated pool, milk and cookies hour, and coffee service.We appreciate your positive score and hope to welcome you back.Warm regards,The team at Hotel Caza