Thank you for your honest feedback about your recent stay at our property Kenyatta. We appreciate you taking the time to share all aspects of your experience.We sincerely apologize for the inconvenience caused by the room move upon arrival. We understand the unpleasantness of having to switch rooms, especially after a long journey. Your feedback is valuable to us as we strive to continuously improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.

We were thrilled to read your review Domingo! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

Thank you for your review Daniella! We're so happy you had a great stay.

Saludos Runier, Thanks for your feedback. Hope to see you soon!

Saludos Lillian, Thanks for sharing your experience with us! We're glad that you enjoyed your stay with us! Hope to see you soon on your next visit!

Thank you for your review Sylvester, we'd love to hear your thoughts on how we can improve. Please don't hesitate to reach out to us.

Saludos Julie, Thanks for your feedback. We apologize for the inconvenience of the WIFI, but we're happy to hear that you enjoy your stay with us. Hope to see you again!

Saludos Gladys, ¡Gracias por su comentario! Esperamos que regrese pronto.

Thank you for your feedback Cesar. We sincerely apologize for this inconvenience. We're always working to improve our guest experience, and your feedback helps us do that. We hope you'll give us another chance to show you our best in the future.

Thank you for your feedback Kevin and for bringing this to our attention. We apologize for the inconvenience. We're confident that your future stays with us will be exceptional.

Gracias por tus palabras Luis Joel! Nos a tanta alegría escuchar que la pasaste bien con nosotros. ¡Esperamos tenerte de vuelta pronto!

Thank you for recognizing our staff Brenda! Providing excellent service is a priority for us, and we're happy to hear we achieved that. Come back soon!

We're thrilled you enjoyed your stay Kelvina, especially the food! We take pride in our restaurant, and it's wonderful to hear it exceeded your expectations. The staff will be happy to hear about the kind words as well. We look forward to seeing you again!

We were thrilled with your review Crystal! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

Thank you for your review Janeen. We're so glad we could be flexible with your arrival and departure times! We're happy you enjoyed your stay.

Muchas gracias por tus palabras y por la reseña Cesar,nos enorgullece escuchar que disfrutaste la estadía y que la propiedad fue perfecta para ti. ¡Te esperamos pronto!

We were thrilled to read your review Jennifer! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

Thanks for sharing your feedback with us Erlinda. We’re sorry your experience didn’t match your expectations; it was an uncommon instance. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

Saludos Janet, Thanks for your feedback! Hope to see you soon!

Thank you for taking the time to leave a review Erika. We're delighted you had a great stay, and that our staff made your experience even better! We hope to see you again soon!

It sounds like you had a fantastic time, and we appreciate you choosing us and can't wait to have you back Shirah!

We were thrilled to read your review Gonzalo! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon.

Thank you for your feedback Ivy! We're thrilled you took advantage of our amenities – that's what they're there for! We'd love to welcome you back for another enjoyable stay

Muchas gracias por tu compartirnos tu experiencia en nuestra propiedad Wanda; fue un verdadero placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

Thanks for sharing your feedback Maureen. We’re sorry to hear your experience didn’t match your expectations. Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Saludos Chris, Thanks for your feedback. Hope to see you on your next trip!

Muchas gracias Juan, fue un placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

Thank you for your kind words Sheraine, we're so happy to hear you found our property and service wonderful, can't wait to have you back!

Thank you for your review Man Yi, it was a pleasure having you stay with us. We're looking forward to your next visit!

¡Gracias Gustavo! We were thrilled to read your review! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

Saludos Lina, Thanks for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

Saludos Jorge, ¡Gracias por su comentario! Lamentamos que la estadía no haya cumplido sus expectativas. Por favor, si tiene alguna sugerencia puede comunicarse con nuestro gerente de operaciones, Michael Arroyo.

Thank you for your feedback, Stacey. We're glad to hear our property was the perfect fit for your trip. We look forward to having you back with us soon!

Thank you for your kind words Eileen, we're beyond ecstatic to hear you had a wonderful stay in our property. Come back soon!

Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

Thank you for your review Dr.Travis, we look forward to your next visit!

Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

Thank you for your review Hilda, and for choosing our property for your PR stay. Can't wait to have you back!

Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

Thank you for your review John, we can't wait to have you back with us!

Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

Thank you for your feedback Andrew, we look forward to having you back soon!

Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

Thanks so much for your kind words Amanda, your support means the world to us We're glad to hear you felt so welcome and taken care of in our property. We hope to see you again soon!

Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

Thank you for your 5-star review Michael, it was pleasure having you with us. Please be back soon!