6/10 Okay
Jodie, Melboourne
11 Aug 2016
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely Villa with a great butler
We checked in and had no T.V's working and no WIFI. My children went for a swim in our private pool and came out 10 minutes later with burnt skin. We asked them to check the chlorine and was told chlorine hadn't been added for 2 days so levels were fine. The adults tried the following day to swim and all had burnt skin so we asked for someone to come and check the pool. We went out for the day as we had no WIFI no T.V reception and no swimming pool and was hoping all would be checked and fixed on return. We were given a modem for our WIFI but nothing was done about pool. After a firm phone call asking for it to be fixed ASAP someone came the following morning to test. The pool had an acid in the water due to pool not being kept up to date with chemicals and needed 8 kgs of chemicals added to make it safe to swim. We could not swim in the pool until day 4 of our 5 day stay.
The hotel did give us a pass to go to the Waterpark on day 3 so we could swim and cream for our burns.