6/10 Cukup Baik
Dylan
Bepergian bersama teman
1 Jun 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Overall, a mixed experience.
Starting with the positives, the room was nice and cool, which made for a comfortable stay. The hotel also includes access to the facilities of the neighboring hotel, which was a pleasant addition. Additionally, the convenience of having a bus stop right outside the hotel was a plus for getting around the area.
However, there were several aspects that need improvement. The furnishings in the room were quite outdated. Service was below par; it took a long time for staff to answer the phone, and when I ordered room service, the wrong food was brought to our room.
I was told during check-in that I would receive a complimentary bottle of wine as part of Expedia Gold. Although the receptionist apologised for it not being in the room upon arrival and assured me someone would bring it, it never arrived.
Moreover, I expected late checkout as a perk of Expedia Gold, but I was called at the standard checkout time, asking me to leave. Despite asking them for 15 minutes to pack my luggage, they repeatedly called and even sent someone to the room to ask if I was leaving. This constant pestering was quite frustrating.
In summary, while there were some good aspects to the stay, the service could be improved. I hope the hotel can address these concerns and enhance their service for future guests based on my comments.