4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
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Reviews of Bumi Surabaya City Resort

5 out of 5
Bumi Surabaya City Resort
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya, East Java

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 143 reviews" "
Rating 8 - Good. 40 out of 143 reviews" "
Rating 6 - Okay. 8 out of 143 reviews" "
Rating 4 - Poor. 2 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed Abrori, Singapore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was excellent with big room. Room was clean. Toilet cover needs to be changed coz it looks old and dirty. Breakfast spread was great. I will come back again for sure if I’m going to Surabaya. Staffs were friendly and polite.
Stayed 2 nights in Feb 2024

8/10 Good

Benjamin

Business traveller
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

KARUNA KARAN

Business traveller
Disliked: Property conditions & facilities, room comfort
Run down hotel Not clean
Stayed 2 nights in Dec 2023

10/10 Excellent

REFINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel every time I visited Indonesia. I love their breakfast and restaurant menus. Quiet place even though you’re in the middle of city, you feel like you’re in the village. Serene and beautiful. Staffs are amazing. You are treated like a special guess. I will always stay here when I’m in town, I totally recommend this hotel for anybody coming visit Surabaya.
Stayed 2 nights in Sep 2023

8/10 Good

Adeleen

Travelled with family
Liked: Staff & service, amenities
all staff is very good and nice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Nenny, Seminyak

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
super friendly staff, warm welcome from first you step in until checking out. the room was big and clean. i love the ambience of the property so comfy and relaxing.
Stayed 2 nights in Jan 2023

10/10 Excellent

kamil ali

6/10 Okay

Lloyd

Stayed 27 nights in Dec 2022

10/10 Excellent

Helen N

Stayed 1 night in Dec 2022

6/10 Okay

Vitesh

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Njoo Aland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wesome hotel
Good place to stay. Awesome place
Stayed 1 night in Oct 2020

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Have stayed at this hotel many times always a pleasure to stay there
Stayed 4 nights in Jan 2020

10/10 Excellent

TalalKhaimi, Saudi Arabia.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is above and beyond my expectations. The location is outstanding, close to city center, major attractions and shopping malls. The hotel facilities are outstanding. The staff were extremely professional, polite, and supportive. I love my stay and definitely would love to go back.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was elegant and nice. Bed and view was awesome. And came with a wonderful breakfast... many many choices.
Stayed 1 night in Dec 2019

10/10 Excellent

Ho Keat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The check-in was a breeze. Love the breakfast!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very nice hotel with aweaome garden. However food choice was limited to local fare and it was almost the same food being served for breakfaat lunch and dinner. After three days stay some of my children skip breakfast.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mitchell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was fine
Stayed 1 night in Dec 2019

10/10 Excellent

Yuni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cultural and unique hotel
We stayed for a business purpose and followed by family time. Both times we had a great time. Room design was incorporated with cultural arts which was really nice. It was spacious as well. Bathroom was all marbles. Breakfast was phenomenal. Tons of choices that cater to local and international tastes. Garden was nice. We'd definitely stay there again.
Stayed 2 nights in Dec 2019

10/10 Excellent

MF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very clean. Room service is great. Very friendly staff and nice food
Stayed 4 nights in Nov 2019

10/10 Excellent

Werner

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!
I thought the hotel was great. I really enjoyed my stay. The only negative thing I would say is that the rooms need updating slightly.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Chee Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room. Great service. Very value for money
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place in Surabaya city with a villa decoration, i love the breakfast so much, i enjoyed kinds of Indonesian food, they are all delicious. All the staff are nice, kind and helpful, I love Ms. Aprelia so much, the charming little girl help me a lot, she introduce me to explore the poolside bar in the 3rd floor, and help me to reserve Surabaya Heritage Tracking which provides me a safe and expertise way to having a city tour in Surabaya. Hope I may come and visit Surabaya again and definitely the Bumi Surabaya City Resort is the best choice. 這家飯店太棒了, 雖然位子在市區, 但是擁有 villa 的環境,一踏進飯店就像住進villa 般的舒適及輕鬆,尤其是飯店附設的早餐,可以在美麗的戶外區用餐,食物多樣化,可以好好享受多種印尼式餐點. 這次是單獨在泗水旅遊,住了3個晚上,有2 個全日的的行程,簡單介紹如下: 1. 請飯店安排機場來回接送: IDR240,000/單程 2. 市區文通以藍鳥(Blue Bird)計程車為主,飯店可代為叫車. 3. 飯店-HOS (House of Samporena) 菸草博物館(也是市區觀光巴士的搭乘站) 請飯店叫 taxi = IDR30,000 4. 市區觀光巴士(Surabaya Heritage Track)要先訂位,請飯店櫃枱協助訂位, 免費搭乘, 有3 個車次,分別參觀不同路線, 早上10:00, 下午1:00, 3:00 全程約1.5小時,博物館門票自理,配英/印尼語隨車導遊. 5. HOS - Tunjungan Plaza (與SOGO相連), 回程請HOS的櫃檯協助叫藍鳥.IDR30,000 6. Tunjungan Plaza - Bumi Resort. 超市在 B1, 美食街在5樓. 在Plaza的taxi 乘車處可協助叫藍鳥,Plaza - Bumi Resort = IDR30,000 7. 飯店的自助餐式晚餐很棒,有沙嗲,IDR230,000/每人 8. 最後一天為早上的班機,3:30離開飯店, 若有需要飯店可準備早餐盒. 太棒的飯店,如果有機會再來泗水,一定會再入住.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the buffet spread of local and international food. Friendly and helpful staff. Very warm welcome when checking-in.
Stayed 3 nights in Apr 2019

6/10 Okay

Vitesh J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Should install new ac
Hotel Ac want working, caz of sleep was not sound. Hotel is old now
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were extremely friendly and helpful. They offered free late checkout even.
Stayed 1 night in Mar 2019

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Friendly staff and nice place for family
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very polite and friendly staffs, beautiful courtyard gardens and best breakfasts with original herbs and healthy fresh cookings in front of you and lots of choices.
Stayed 5 nights in Feb 2019

10/10 Excellent

Sidiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

joko

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is a Nice hotel with friendly and helpful staff. Breakfast is more to local taste, japanese food and continental selection is not much.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with the massage. Girls were not sufficiently trained and both my husband and i left quite dissatisfied with the service.
Stayed 3 nights in Nov 2018

10/10 Excellent

Stefan, Belgrade, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food selection and great price for dinner buffet.
Stayed 1 night in Oct 2018
Response from Sely Kamila on 8 Nov 2018
Thank you for staying with Bumi Surabaya City Resort. We hope to welcome you back very soon

8/10 Good

Uri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and enjoyed our stay.
Very impressed, staff are wonderful and we felt welcomed. Entering the hotel you are greeted with constance smile from hotel staff's and then that wonderful lemon grass scent. Many choices of Indonesian and western cuisine for breakfast. Also enjoyed the facilities, gym and pool. The only suggestion is not to leave the room door open as mosquito's can enter.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect but the free wifi is super slow at only 1 mbps.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel; excellent staff
Big thumbs up! Wonderful buffet that had a most sumptuous spread and a huge 35% discount!
Stayed 1 night in Aug 2018

10/10 Excellent

Han Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great restaurants.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels in Surabaya
Stayed 1 night in May 2018

10/10 Excellent

Rach, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with strategic location
Had an excellent stay at the hotel. The room was cozy and clean, the staffs were extremely friendly and helpful. And the hotel is strategically located at the city center. The breakfast buffet was also very nice with a variety selection of food. Highly recommended.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff
Staff were friendly. Room service was good. The place was looking like a ruin. But that added to the beauty of the hotel.
Stayed 3 nights in Mar 2018

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Amazing hotel
Stayed 1 night in Nov 2017

8/10 Good

david, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
attractive and comfortable
Well organised and user-friendly. Big rooms. Nice resort style in very good repair.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed staying at Bumi Hotel. The facilities were nice and the hotel was in downtown.
Stayed 2 nights in Nov 2017