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Reviews of Citihub Hotel @ Tunjungan

3 out of 5
Citihub Hotel @ Tunjungan
Jl. Gubernur Suryo 1-J, Surabaya, East Java

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness
Ok for the price, kinda small and housekeeping don't really clean the room, they just make the bed and leave
Stayed 3 nights in Nov 2019
Response from Wisnu Receptionist on 4 Dec 2019
thank you for the criticism / suggestions, we will improve better in the future. Sorry for the inconvenience.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The receptionist was talking like a robot, and very long winded.

6/10 Okay

Teh

new
near plaza, and hotel still new, far better than surrounding old 4-5 star hotel.
Stayed 6 nights in Oct 2017
Dear Teh, Thank you very much for your review. Can you tell us what can we do to serve you better on your next visit. We are apologize for any inconvenience during your stay. Best regards, Stephen T Hartono

6/10 Okay

William

great location. not so good linen
the linen could have been better. getting old and need to be changed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice only the WiFi not too good
First time stay here, next time will come again. Because the location is good.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Arcadia in Jakarta
Nice clean modern and fair priced hotel in a good location.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good midrange choice with all the comforts.
A good mid range option close to the Gubeng train station. The Arab Quarter & Chinatown are within walking distance if you enjoy exploring by foot & have the time. Room was very comfortable with everything you needed, the wifi wasn't great on the 3rd floor & the TV hardly worked but everything was clean & the bed very comfortable. Breakfast was good, no fresh fruit unfortunately but we enjoyed everything we ate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient , clean n bright hotel .
Satisfied with the room condition , clean , bright n moden . Convenient to go shopping mall . But the room should include the shower kit all time coz it is the daily necessties .

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from Stephen T Hartono on 29 Apr 2019
Dear Honorable Guest, We are apologize for any inconvenience during your stay. Can you be more specific about the inconvenience, so we can improve it to be better. Thank you very much and we honor your review.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel en general muy bien. El desayuno había poco espacio para todos los que éramos en el hotel. El personal del hotel poco atento. Pero estaba limpio y las habitaciones eran cómodas. Lo recomendaría.
Stayed 1 night in May 2017
Response from Stephen T Hartono on 10 Nov 2017
Estimado Huésped Valioso Muchas gracias por tu comentario. Disculpe las molestias durante su estancia. Entrenaremos a nuestro personal para que sea mejor para que puedan servirlo bien en su próxima visita. Una vez más, le agradecemos sus valiosos comentarios. Estamos utilizando el traductor de Google para adaptarlo a su idioma, lamentamos cualquier error de gramática o languange. atentamente, Stephen T Hartono Dear Valuable Guest Thank you very much for your review. We are sorry for any inconvenience during your stay. We will train our staffs to be better so they can serve you well in your next visit. Once again we thank you for your valuable feedback. We are using google translate to suit your language, we are sorry for any mistake on grammar or languange. best regards, Stephen T Hartono

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Perfeita

8/10 Good

Lilis, Blora, Jawa Tengah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peristirahatan yang nyaman di tengah kota
sangat dekat dgm Tunjungan Plaza, hanya 5 menit jalan
Response from General Manager on 15 Sep 2016
Ijinkan kami atas nama Citihub Hotel @Tunjungan Surabaya untuk mengucapkan terima kasih setinggi-tingginya atas apresiasi yang Ibu berikan terhadap hotel kami. Kami senang bisa diberi kesempatan untuk melayani Ibu selama menginap di Citihub Hotel @Tunjungan - Surabaya Hormat kami, Citihub Hotel @Tunjungan - Surabaya