Aromatherapy, reflexology, 2 treatment rooms, massages
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Reviews of Morazen Surabaya

4 out of 5
Morazen Surabaya
Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Surabaya, East Java

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ariento

Stayed 4 nights in Dec 2023
Response from Hotel Management on 16 Jan 2024
Hi Ariento, Thank you for rating us 5 out of 5. We are looking forward to welcoming you back at MORAZEN Surabaya

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Fajar Basuki - General Manager on 29 May 2023
Dear Abdulrahman,Thank you for rating us 10 out of 10, we are looking forward to welcome you back at Grand Dafam Signature Surabaya..

10/10 Excellent

Edwin

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Great Stay
Had a one night stay so we didn’t get to use much of the amenities. But I got to say the bed was really comfortable. There was also a good spread for breakfast. Staff were helpful especially the traffic usher who always helped us to cross the road across to Circle K! Location was 5 mins away from the Gubeng Railway station so we managed to walk there to catch our 9am train.
Stayed 1 night in Mar 2020

8/10 Good

Soon Onn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Xiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Surabaya
Great location for Surabaya Plaza and Train Station. Very nice clean hotel. All the staff very friendly and helpful,
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Close to shopping mall
Closed to shopping mall
Stayed 1 night in Jan 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grand dafam is a good place to stay, highly recommended......... bed and pillows are very comfortable
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay at grand dafam, great design, great room, great dining at 6th floor... But.. late check out only 30minutes, after 3 night stay... 😭😭
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Very good hospitality from the staff and rooms are very well furnished since it’s just open in Oct18. Close to some malls and great value for money for now.
Stayed 2 nights in Nov 2018

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
perlu di traning etika kesopanan lg pegawai anda
Pelayanannya front office kurang memuaskan jutek, kurang sopan dan ga friendly
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019