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Reviews of Sahid Hotel Surabaya

3 out of 5
Sahid Hotel Surabaya
Jl. Sumatra No. 1, Surabaya, East Java

Reviews

5.8
Rating 10 - Excellent. 3 out of 20 reviews" "
Rating 8 - Good. 1 out of 20 reviews" "
Rating 6 - Okay. 11 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

6/10 Okay

Widodo

Travelled with family
Liked: Staff & service
Breakfast was good, amazing staff, location near train station ( not recommended for family with small children ).
Stayed 1 night in Feb 2020

10/10 Excellent

Ika Reny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 1 night in Dec 2019

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Fine for a night or 2
Hotel is good for the money. Gym is not a gym. Dirty and all broken. Good location to see the submarine
Stayed 2 nights in Jul 2019
Response from DIDIK on 11 Aug 2019
Tamu kami yang terhormat Terima kasih telah memilih Hotel Sahid Surabaya sebagai akomodasi selama tinggal dikota Surabaya, Kami berharap bapak/ibu dapat menikmati pelayanan dan fasilitas yang kami sediakan. Kami mohon maaf atas ketidaknyamanan yang terjadi, kami akan berusaha memperbaiki terkait dengan pengalaman yang tidak sesuai harapan. Dengan senang hati kami akan menanti kedatangan bapak/ibu di kunjungan berikutnya. Salam Mamagement

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Older Hotel in Convenient Location
My third stay at this hotel. I keep returning because of the Sahid's convenient location next to Stasiun Gubeng (especially if you plan to take 7:00 am train to Malang). You can walk to the station in 3 minutes. The Sahid is also only a 5 minute walk to Plaza Surabaya, and only about 20 minutes walk from the busy city center of Tunjungan. However, the Sahid is 30 years old and shows its age. Budget tourists might be more satisfied with this hotel than business travelers. The staff do their best to keep guests happy, which means jumping over some hurdles. I give them an "A" for trying!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A Weak Hotel with a Strong Staff
There is a problem with people smoking throughout this hotel. The hotel was seemed fully booked during my stay. Large groups of locals congregated in the halls, smoking and talking. Also, the hotels.com website states that the Sahid has a fitness center, a claim that should be removed. The "fitness center" is a small and smelly room in the basement with a 30-year old broken stationary bicycle. This was all rather annoying. However, I must add that when I made a complaint, the hotel staff turned did their utmost to make me happy. My compliments to the staff for making my stay more pleasant! By the way, the location is excellent. Next door to Stasiun Gubeng. A 5-minute walk from Plaza Surabaya.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Accessibility
Near malls and Dr Soetomo hospital..serves our purpose well.
Stayed 3 nights in May 2018

6/10 Okay

Lee, Singapore

Liked: Staff & service
staff were friendly and helpful. room service for food was good.
Stayed 3 nights in Jun 2018

6/10 Okay

Wan Razak, Malaysia

Liked: Staff & service
Town area, quite near to shopping mall.
I have to pay for the breakfast at the hotel which were a few variety of food.
Stayed 4 nights in Dec 2017

6/10 Okay

Chi Kin

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2017

2/10 Terrible

Kim Chen, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is old and noisy because next to train station. WiFi is weak and slow.

6/10 Okay

Vivian, maroochydore

Great location for a short stay
The location was very strategic, near Gubeng railway station, Surabaya Plaza and Grand City Mall. it took about 15 minutes walking to Tunjungan Plaza. We requested a non smoking room and avoided smoking rooms which were located at the fifth floor.

4/10 Poor

Tonny Agus

Business traveller
Disliked: Property conditions & facilities, room comfort
saya pesan kamar dari online dan disebutkan bahwa kamar yang saya pesan no smoking room dan menghadap kota. Sampai di hotel, saya ditempatkan di kamar smoking dengan alasan tidak ada lagi yg tersedia. Menginap 2 hari serasa tidak menyenangkan karena bau rokok di kamar.
Stayed 2 nights in Jan 2020

10/10 Excellent

Sugiyono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sahid sangat nyaman untuk menginap
Penginapan nyaman di pusat kota, dekat dengan berbagai pusat ekonomi dan hiburan
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جيد
فندق جيد
Stayed 1 night in Oct 2018

6/10 Okay

ぶんしゅう, 日本、京都

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
かつての4つ星ホテル
駅に近いが、通常の出口ではなく反対側の出口から出なければ最短で行けない。外観は立派なホテルに見えるが内装は修復されていなく、老朽化が目立つ。ただ部屋は広くて快適ではある。テレビの映り具合は大変良く、NHKも見られた。朝食はまずまずでレストランも広い。宿泊代が格安なので割り切れば我慢はできます。空港までのタクシー代は。120,000ルピアで所要時間は約1時間、高速道路はない。

2/10 Terrible

Kathy

Disliked: Cleanliness, property conditions & facilities, room comfort
noisy and dutry, very bad. Just location is good a
noisy and dutry, very bad. Just location is good and near the train station.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
noisy and dutry, very bad. Just location is good a
noisy and dutry, very bad. Just location is good and near the train station.

8/10 Good

norman, Depok

Liked: Room comfort
Hotel yang cukup nyaman untuk urusan bisnis
Area di tengah kota, kemana mana dekat

2/10 Terrible

Taka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
以前と比べて外壁を綺麗に塗装したようで、
さぞかし、部屋も綺麗になったと思いきや、以前と変わらず。 シャワーはお湯が出ない。洗面台の水は、最初黒い液体がしばらく出た。 コンセントは壁から剥がれ落ちて、電線でぶら下がっている。 怖くなってホテルから逃げ出しました。

6/10 Okay

Y.K., 日本

Liked: Staff & service
駅に近い便利なホテル
　鉄道旅行のため、１日おいて２泊しました。1泊目の部屋は７階で、シャワーのみの部屋でしたが、改装されており、液晶テレビや新しい冷蔵庫でした。２泊目はバスタブ付の９階の部屋にアップグレードしてくれましたが、改装も設備も更新されておらず、テレビも旧式のもので、全体に古びた感じでした。お湯はよく出ました。 　立地は、駅に隣接し、庶民的なブラザ・スラバヤとやや高級なグランド・シティ・モールの２つのショッピングセンターも近くにあり、買い物や食事に便利でした。
改装された７階の部屋
部屋からの眺め