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Reviews of Swiss-Belresort Belitung

3.5 out of 5
Swiss-Belresort Belitung
Jl. Tanjung Kelayang no. 168, Tanjung Binga, Tanjung Pandan, Bangka Belitung Islands

Reviews

9.6

Exceptional

Rating 10 - Excellent. 10 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful Belitung, friendly peoples
The hotel is ok, staff friendly, the only problem lots of little ants especially in the bathroom, even after being fixed it will come back again, also no hand towels at the end using more main towels the need to be replaced everyday. Otherwise I am happy with the service.
Stayed 4 nights in May 2023
Response from Rahman on 5 Jun 2023
Dear Hotels.com UserThank you for your kind reviews! on behalf of Management Swiss Belresort Belitung allow me to deep apologize for the inconvinience during your stay and we are highlight the little ants in the bath room, we will fixed this problem soon, once again thank you for your review and advice.We are glad that you enjoyed your stay!We look forward to your coming back.Stay safe and healthy. Swiss-Belresort Belitung

8/10 Good

Wing Lok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the water of the pool is not good
Stayed 1 night in May 2022
Response from Vanida Jacobus General Manager on 8 May 2022
Dear Valued Guest, Greetings from Swiss-Belresort Belitung! Thank you for your feedback and rating, we are pleased to know that you are enjoying your stay and experience at our beautiful resort. We will take an action regarding the swimming pool water. We do look forward to welcoming you back at our resort, in the meantime please stay safe and healthy! Sincerely,

10/10 Excellent

Phylicia, Malaysia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Upon check-in we realize that the booking we made changed without our acknowledgement and it made our stay unhappy. understand it is not the hotel fault but this has made our stay unpleasant. there are a few place hotel can improve in future. 1. we stay for a total of 4 nights. housekeeping clean up our room however they did not clean the floor, change the bedsheet and toiletries was not fill everyday. 2. we ordered room services. As per the menu, the food come with seafood but when it delivered to our room, it's only vegetable and seafood missing. 3. we ordered mix juice (Avacado + dragon fruits) but when they deliver to our room, it became pure Avacado juice and we paid for mix juice price.
Stayed 2 nights in Feb 2020
Response from Dafi on 27 Feb 2020
Dear Valued Guest Thank you for taking the time to tell us about your experience at Swiss- Belresort Tanjung Binga. Thank you for choosing our Swiss Belresort Tanjung binga for your comfortable stay and make it enjoyable such as yours, We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- Belresort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Vanida Jacobus General Manager Swiss- Belresort Tanjung Binga

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable,however, it got mosquitoes which disturbed my sleep. Love the infinity pool but water not that clean as guests did not wear the proper swimming attire. Food was not that great. I had uncooked meat on my bbq dinner and my half boil egg was not cook too.
Stayed 3 nights in Jan 2020
Response from Vanida on 5 Feb 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Swiss- Belresort Tanjung Binga. Thank you for choosing our Swiss Belresort Tanjung binga for your comfortable stay . We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- Belresort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Vanida Jacobus General Manager Swiss- Belresort Tanjung Binga

10/10 Excellent

Khaleeq, Kuala Lumpur

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new property with an amazing view of Tanjung Binga. But keep in mind it's on a secluded part of the island, so there's not much tourist facilities around.
Stayed 3 nights in Jan 2020
Response from Vanida on 28 Jan 2020
Dear Khaleeq, Thank you for taking the time to tell us about your experience at Swiss- Belresort Tanjung Binga. Thank you for choosing our Swiss Belresort Tanjung binga for your comfortable stay . We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- Belresort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Vanida Jacobus General Manager Swiss- Belresort Tanjung Binga

10/10 Excellent

Saharudin

Stayed 2 nights in Nov 2019

10/10 Excellent

ILI, Malaysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel with good food and view!
Stayed 3 nights in Oct 2019
Response from Toto on 13 Oct 2019
Dear Mr.ILI Thank you for taking the time to tell us about your experience at Swiss- Belresort Tanjung Binga. Thank you for choosing our Swiss Belresort Tanjung binga for your comfortable stay and mention our staff to make it enjoyable such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- Belresort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Cahyanto Iman Murtiono General Manager Swiss- Belresort Tanjung Bingar

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little gem located away from the hustle and bustle of the city. Great place to unwind and relax!
Stayed 2 nights in Apr 2019
Response from management on 22 Aug 2019
Dear Alex thank you for your comments and I am glad that you enjoyed your stay with us. We look forward to welcome you in near future. Alex General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が綺麗でとても良かった！
Stayed 1 night in Dec 2020
Response from Vanida on 27 Dec 2020
Dear Valued Guest, Greetings from Swiss-Belresort Belitung! Thank you for your feedback and rating, we are pleased to know that you are enjoying your stay and experience at our beautiful resort. We do look forward to welcoming you back at our resort, in the meantime please stay safe and healthy! Sincerely, Vanida Jacobus General Manager

10/10 Excellent

Ernita

Stayed 1 night in Mar 2020
Response from Vanida Jacobus - General Manager on 26 Mar 2022
Dear Ibu Ernita, Greetings from Swiss-Belresort Belitung! Thank you for your feedback and rating, we are pleased to know that you are enjoying your stay and experience at our beautiful resort. We do look forward to welcoming you back at our resort, in the meantime please stay safe and healthy! Sincerely

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en famille
Beau séjour en famille Coin calme dans un petit village L'hotel est nouveau et doit encore aménager sa plage Personnel très sympathique
Stayed 6 nights in Sep 2019
Response from Toto Murtiono on 27 Sep 2019
Dear Christian, Thank you for taking the time to tell us about your experience at Swiss- belResort Tanjung Binga. Thank you for choosing our Swiss belResort Tanjung binga for your comfortable stay and to make it enjoyable such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- belResort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Toto Murtiono General Manager Swiss- belResort Tanjung Binga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All services & environment at swissbel are really great, excellent, amazing. Breakfast delicious, the room is cozy, service is good, swimmingpool is great. Children dont want to go home. There is private beach. View to the beach from our room we can see sunset & the Light house at Lengkuas island. I will come again someday if the beach club ready to use
Stayed 1 night in Apr 2019
Response from management on 22 Aug 2019
Dear Alex thank you for your comments and I am glad that you enjoyed your stay with us. We look forward to welcome you in near future. Alex General Manager