Restoran

Ulasan untuk Courtyard by Marriott Waco

3 out of 5
Courtyard by Marriott Waco
101 Washington Ave And University Park, Waco, TX

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 599 dari 1001 ulasan" "
Penilaian 8 - Bagus. 267 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 75 dari 1001 ulasan" "
Penilaian 4 - Buruk. 31 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 29 dari 1001 ulasan" "

9,0/10

Kebersihan

9,2/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Janelle

Disukai: Kebersihan, staf & layanan, fasilitas
The mattresses need to be replaced. It was very apparent to me that they are worn out b/c one side of the mattress was squished down from people always choosing one side to sleep on. The old spring mattresses were so uncomfortable. I was sore after one night. On the 4th day I drove home 4 hrs w/ the seat warmers on to soothe the soreness.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Dear Janelle, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Best Regards,Justin KuzskiGeneral Manager

6/10 Cukup Baik

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Dear Sarah, Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserveBest Regards,Justin KuzskiGeneral Manager

2/10 Sangat Buruk

Kait

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
This place is ROUGH. When we checked in someone had found a moldy sandwich in their fridge so they didn’t stay there. We went into our room and there was a stain on the floor. It’s not the staff’s fault — the place is just insanely beat up for a Marriott property. No one is putting money into this location.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Dear Kait, Thank you for evaluating your stay. We sincerely apologize for not meeting your expectations during your recent stay at our hotel and for the housekeeping oversight you encountered. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Best Regards,Justin KuzskiGeneral Manager

8/10 Bagus

James

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access for one of our members who has to walk with a cane. They could have put us closer to the entrance/exit to make it less of a walk for him, but it was just a minor issue. Beds and rooms were clean and quiet. Still waiting on the $20 charge for incidentals to be refunded to my credit card, since we did NOT use any of their other amenities which would have generated this charge. I will give then two more days before I call them directly for the refund.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 24 Mei 2024
Dear James, Thank you for taking the time to review our hotel. We are glad you enjoyed your overall time with us and that you loved our well-appointed accommodations. Furthermore, we regret the delay you have been experiencing in getting your pre-authorization hold back. While we make every effort to release these holds upon check-out, the timing of when the funds are made available again on your account can vary depending on your bank. We appreciate your understanding and hope you will consider us when your travels bring you this way in the future.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Pamela

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place , friendly staff
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Pamela, Thank you for the positive review and for taking the time to recognize Courtyard Waco. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to the area.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Kirk

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great friendly staff.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Kirk, Thank you for sharing your excellent review of Courtyard Waco. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again soon.Best Regards,Justin Kuzski,General Manager

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed in Waco during an Arctic Blast that had a lot of the town shut down. But the in-house restaurant was quite good and very convenient.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 29 Apr 2024
Dear Mark, Thank you for being our guest at Courtyard Waco and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you loved our comfortable accommodations. We are also glad that you enjoyed our delicious food at our on-site restaurants. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Debbie

Disukai: Kondisi & fasilitas properti
Wonderful staff!!!
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 27 Apr 2024
Dear Debbie, Thank you for the wonderful review of Courtyard Waco. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again soon.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Brandie

Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 26 Apr 2024
Dear Brandie, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Waco.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Lori, Los Angeles

Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 25 Apr 2024
Dear Lori, On behalf of our team at Courtyard Waco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hopeto see you again soon.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Sue

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Having never been to Waco, I picked a good place to stay! Walkable river front right across the street. Lots of open space to get the dogs some exercise. Quiet, clean room. And no pet fee!
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 3 Apr 2024
Dear Sue, We thank you for taking the time to post such wonderful feedback about your stay at Courtyard Waco. We are delighted you liked our comfortable accommodations and enjoyed being in an area where you could walk to interesting places during the day while having a beautiful view of the Suspension Bridge over the Brazos River at night. We are also delighted that you appreciated the pet-friendly features of our hotel. We hope you will choose us again.Best Regards,Justin Kuzski,General Manager

8/10 Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Conveniently located, right by the river. It was a beautiful property.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 30 Mar 2024
Dear Elizabeth, We thank you for taking the time to post such wonderful feedback about your stay at Courtyard Waco. We are delighted you enjoyed being in an area where you could walk to interesting places during the day while having a beautiful view of the Suspension Bridge over the Brazos River at night. It was our pleasure accommodating you, and we hope you will choose us again.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Shelly

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 17 Apr 2024
Dear Shelly, Thank you for your kind rating! We are glad you had such a positive experience during your time at Courtyard Waco, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards,Justin Kuzski,General Manager

8/10 Bagus

Donnita

Disukai: Kebersihan, staf & layanan, fasilitas
The best part of my stay here was the $15 breakfast! The least I felt about my stay was housekeeping came @ 8am without a knock or announcement at the door. I felt this was very inconsiderate.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 27 Mar 2024
Dear Donnita, Thank you for choosing Courtyard Waco and for your positive rating. We are glad to know that your overall stay was pleasant. We are also delighted that you enjoyed our delicious breakfast at our restaurant. However, We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. Thank you again for bringing this to our attention and also for your patience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Sheilla

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Place was great. Front desk personnel were cordial and professional. Will definitely go back!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mar 2024
Dear Sheilla, Thank you for sharing your feedback regarding your recent stay at Courtyard Waco. We are thrilled to hear that your experience was exceptional and that you found our impeccable front desk service to your liking. We look forward to welcoming you back the next time you are in the area.Best Regards,Justin Kuzski,General Manager

4/10 Buruk

Michael

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Pubic hair in the bathroom & towels. Room smelled musty. Beds made noise when you move on them. After being in the room for 30 minutes, house keeping manager walked in to inspect without knocking, and said their sheet said the room showed to be vacant...
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 17 Mar 2024
Dear Michael, Thank you for taking the time to review our hotel. We genuinely apologize for the oversights made while servicing your room and the concerns you outlined. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are also sorry for the accidental interruption from one of our housekeeping team members. We will address this matter to ensure it is not repeated. We very much appreciate you bringing this to our attention, and we would welcome another opportunity to provide the excellent hospitality for which we are known. Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Jeannette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 15 Mar 2024
Dear Jeannette, Thank you so much for choosing Courtyard Waco for your accommodations and for sharing that you enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! Thank you again for being our guest, and please stay with us the next time you are in town.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Lucie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location for walking around the river. Walking distance to Dr. Pepper Museum and Silos. Very nice staff. Our room faced the courtyard and was super quiet.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 14 Mar 2024
Dear Lucie, Thank you for choosing Courtyard Waco and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know our devoted associates took great care of you, and we will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Lisa, Houston

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is convenient, clean, comfortable, friendly efficient staff, great location right by the river and close to the Hippodrome concert venue. Our second time staying here and look forward to the next time!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 10 Mar 2024
Dear Lisa, We are thrilled that you stayed with us at Courtyard Waco again while attending a convention at the Waco Convention Center directly across the street. We appreciate you sharing how much you enjoyed our service and accommodations. We hope you will choose us again whenever you return to Waco for business or pleasure. Thank you for being our guest!Best Regards,Justin KuzskiGeneral Manager

4/10 Buruk

Carrie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 15 Mar 2024
Dear Carrie, Thank you for the feedback regarding your recent stay with us. Our team strives to ensure an exceptional experience for each guest, and we are sorry to know we did not meet your expectations. We hope you will accept our apologies and that you will give us another opportunity to show you the flawless visit you deserve.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 27 Feb 2024
Dear Julie, Thank you for being our guest. Our top priority is for you to have an enjoyable visit and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Courtyard Waco, and we look forward to welcoming you again soon.Best Regards,Justin KuzskiGeneral Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The beds were very comfortable and the room spacious. Breakfast not included and was not worth the price.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 18 Feb 2024
Dear Guest, Thank you for choosing Courtyard Waco for your recent visit. We are pleased to know that your overall stay was satisfying and that you enjoyed our relaxing accommodations. However, we are sorry for the inconvenience you had with your breakfast experience. We will share your comments with the appropriate departments and ensure proper actions are taken. We appreciate your patience and hope to welcome you back soon.Best Regards,Justin KuzskiGeneral Manager

6/10 Cukup Baik

Lucinda

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
The property is older and showing signs of wear. The shower was not hot and we had to keep adjusting the running toilet. This is the only hotel that would not let us split our bill on three credit cards— two other properties were booked through the same third party on this trip and had no problem splitting our bill. Apparently, the site is used by visiting football teams and pilots so they do not have to go out of their way to please guests. The lobby had complementary coffee in the lobby—but no decaf. Water was offered for $3. We were doing a road trip and stayed at four different hotels. This was our least favorite.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 1 Feb 2024
Dear Lucinda, Thank you for sharing your honest feedback. We regret that you found our property needed updating and apologize for the maintenance issues you experienced during your stay. We will share your comments with appropriate individuals to improve our guest experience. We also are sorry for the inconvenience you experienced paying the bill. We appreciate your feedback. We would love another opportunity to not only meet, but surpass your expectations. Your review is sincerely appreciated, and we thank you for sharing your thoughts.Best Regards,Justin Kuzski,General Manager

6/10 Cukup Baik

allen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Overall good. Housekeeping has to be requested, we weren’t aware. “Breakfast” was fine but overpriced. Might get a better option for just a little more.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 1 Feb 2024
Dear Allen, Thank you for choosing us and for your feedback. We are glad your overall stay was pleasant; however, we are sorry for the inconvenience you experienced with the housekeeping service. We will share this with the appropriate individual to ensure guests are aware of it. We also regret not meeting all of your expectations with the breakfast. We appreciate your feedback and hope to see you again soon. Best Regards,Justin Kuzski,General Manager

6/10 Cukup Baik

Mark

Bepergian bersama teman
Nice location and staff . Would give better review but were woke up at 3:45 with hard pounding on room next to us and then very loud talking and laughing for 30 min until call ground desk . Problem was then fixed by 4:45
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 29 Jan 2024
Dear Mark, Thank you for staying with us and for sharing your comments. While we are glad you had an overall pleasant experience, we sincerely apologize that you were inconvenienced by the excessive noise from other guests. However, we are pleased that our staff resolved this to your satisfaction. Thank you again for your review. We hope to see you soon!Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 28 Jan 2024
Dear Jennifer, Thank you for the outstanding rating. We are delighted your time at Courtyard Waco was great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Best Regards, Justin Kuzski General Manager

10/10 Sangat Bagus

Brittani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay in Waco!
Great place to stay while visiting Magnolia! The bed and shower were lovely and the room was very quiet. We had a great sleep here.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 27 Jan 2024
Dear Brittani, Thank you for choosing Courtyard Waco for your recent visit. We are glad that your stay was perfect in every way possible. We are delighted that you enjoyed our well-maintained rooms. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Thank you again for taking time out of your day to recognize our efforts. We hope to welcome you back soon for another enjoyable stay.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Eugene

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 23 Jan 2024
Dear Eugene, Thank you for choosing Courtyard Waco and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

leanne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very happy with everything about our stay.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 20 Jan 2024
Dear Leanne, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Waco. We look forward to your return and wish you all the best with your future travels.Best Regards,Justin KuzskiGeneral Manager

6/10 Cukup Baik

Michelle, Arlington

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
The sheets, linens and towels were old and thin. It was probably a relatively nice hotel in 1990. It was clean but old. The evening manager/front desk person was lovely and very helpful. He was very prompt and courteous with my request.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Operations Manager pada tanggal 16 Jan 2024
Dear Michelle,Thank you for your honest and candid feedback regarding your stay at our property. We look forward to hosting you again the next time your travels bring you to Waco.

10/10 Sangat Bagus

Christy

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 10 Jan 2024
Dear Christy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Waco, and we look forward to serving you again soon. Best Regards, Justin Kuzski General Manager

8/10 Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 28 Des 2023
Dear Steven, Thank you so much for choosing Courtyard Waco for your accommodations and for sharing that you enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! Thank you again for being our guest, and please stay with us the next time you are in town.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely hotel in a wonderful part of Waco
We stayed in Waco 2 nights as we explored this amazing city. The room was clean, beds comfortable and we were some of the few there during this pre-holiday period so it was quiet. Very easy to get off the interstate and be right there close to sites. Lovely parks nearby right on the river.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 27 Des 2023
Dear Valued Guest, We thank you for taking the time to post such wonderful feedback about your stay at Courtyard Waco. We are delighted you enjoyed our well-maintained accommodations and the area where you could walk to interesting places during the day while having a beautiful view of the Suspension Bridge over the Brazos River at night. It was our pleasure accommodating you, and we hope you will choose us again. All of us here wish you a delightful holiday season and a Happy New Year!Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 26 Des 2023
Dear Sandra, We are happy you chose Courtyard Waco for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Beatrice Monica

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
All around winner
Comfortable, spacious, friendly service, no pet fee, lots of green space around to walk your dog, across from convention center and short 10 min walk to downtown. Would stay again. Breakfast buffet is $15 per person but there was free coffee in the lobby in the morning.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 26 Des 2023
Dear Ms. Monica, Thank you for taking the time to evaluate your recent stay at Courtyard Waco. We are pleased to know you were delighted with our comfortable accommodations, devoted associates and thoughtful amenities. It was a pleasure hosting you visit, and we look forward to welcoming you again.Best Regards,Justin Kuzski,General Manager

8/10 Bagus

Nellie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 23 Des 2023
Dear Nellie, We are happy you chose Courtyard Waco for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Justin Kuzski,General Manager

10/10 Sangat Bagus

Gaylyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 20 Des 2023
Dear Gaylyn, Thank you for the perfect rating! We are pleased to know that you enjoyed our immaculate accommodation and impeccable service. It was a pleasure having you at Courtyard Waco, and we look forward to welcoming you back in the future.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Robert

Tanggapan dari General Manager pada tanggal 6 Feb 2024
Dear Robert, Thank you so much for choosing Courtyard Waco for your time in the city and for sharing your excellent rating. Our goal is to provide an outstanding experience, and we appreciate you letting us know we were successful in delivering our commitment! Thank you again for being our guest, and please stay with us the next time you are in town.Best Regards, Justin Kuzski General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 15 Des 2023
Dear Valued Guest, Thank you for the fantastic rating of your stay at Courtyard Waco. We are thrilled to know you were completely satisfied with your accommodations and our service! It was our pleasure hosting you, and we hope you will choose us again.Best Regards,Justin KuzskiGeneral Manager

6/10 Cukup Baik

Shana

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 13 Des 2023
Dear Shana, We appreciate you taking the time to leave your rating. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will consider us again on another occasion so we can provide you with a much more satisfying experience.Best Regards,Justin KuzskiGeneral Manager

8/10 Bagus

Peter

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Older but remodeled and in the perfect location for Baylor events, convention center, or shopping at Spice market.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 12 Des 2023
Dear Peter, Thank you for the review of your stay at Courtyard Waco. We are thrilled to know you enjoyed your stay. It was our pleasure hosting you, and we hope you will choose us again.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Gerald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Des 2023
Dear Gerald,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard by Marriott Waco.Best Regards,Justin KuzskiGeneral Manager

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a quick overnight for us.
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Dear Kevin, Thank you for your overnight stay with us at Courtyard Waco. We always want to provide our guests with a comfortable visit, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to seeing you again soon. Best Regards, Justin Kuzski General Manager

10/10 Sangat Bagus

Tiffany

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was so friendly and helpful!!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Justin Kuzski General Manager pada tanggal 9 Des 2023
Dear Tiffany, We appreciate you taking the time to review your stay at Courtyard Waco, and we are especially glad you enjoyed our service. We are fortunate to have a dedicated team of professionals, and we are happy to know our team took great care of you. We hope you will choose us on your next trip to Waco!Best Regards,Justin KuzskiGeneral Manager

8/10 Bagus

Johnathan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari General Manager pada tanggal 8 Feb 2024
Dear Johnathan, We appreciate your gracious rating about your stay at Courtyard Waco. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Best Regards, Justin Kuzski General Manager

10/10 Sangat Bagus

christopher

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Justin Kuzski General Manager pada tanggal 9 Des 2023
Dear Christopher, Thank you so much for choosing Courtyard Waco for your accommodations and for sharing your rating. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! Thank you again for being our guest, and please stay with us the next time you are in town.Best Regards,Justin KuzskiGeneral Manager

4/10 Buruk

Janet

Bepergian bersama keluarga
The HVAC did not work. The refrigerator froze everything in it. The TV did not work. The elevator was out for a day. We were ready to move to a different hotel but the elevator was out and we were on the third floor. We were quoted a price for the room, but then when we checked out, the room charge went up every day and it was not a weekend. So NO, it was not satisfactory at all. I will never stay at a Courtyard by Marriott again.
Menginap 3 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 3 Des 2023
Dear Janet, Thank you for being a guest at our hotel. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about any difficulties you encountered with your room. Once more, we extend our apologies for the maintenance issues and the inconvenience you had due to the elevator service. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Moreover, we regret the matter with regard to the cost of your stay. Your patience is appreciated, and we will convey your comments appropriately. Best Regards,Justin KuzskiGeneral Manager

8/10 Bagus

michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location with extremely friendly staff.
Menginap 3 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 30 Nov 2023
Dear Michael, Thank you for sharing the generous review of your visit to Courtyard Waco. It was our pleasure to know you had a great stay and that our attentive associates and optimal location enhanced your time with us. We loved accommodating you, and we hope you will make us your home away from home every time you are in the area.Best Regards,Justin KuzskiGeneral Manager

6/10 Cukup Baik

Kenneth

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 17 Des 2023
Dear Kenneth, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards,Justin KuzskiGeneral Manager

8/10 Bagus

Billy

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean, staff friendly and the condition of property very good. Nice area of town, right off the river.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 30 Nov 2023
Dear Billy, Thank you for being our guest at Courtyard Waco and for your positive rating. We are glad to know you enjoyed your time with us and that you especially loved our well-maintained accommodations and intuitive associates. It was also a pleasure reading our dynamic location added to your satisfaction. We appreciate your business, and we look forward to welcoming you back again.Best Regards,Justin KuzskiGeneral Manager