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Reviews of Grand Mercure Yogyakarta Adi Sucipto

5 out of 5
Grand Mercure Yogyakarta Adi Sucipto
Jalan Laksda Adi Sucipto No 80, Yogyakarta

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 55 reviews" "
Rating 8 - Good. 22 out of 55 reviews" "
Rating 6 - Okay. 10 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 2 out of 55 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent place to stay in Yogya. We were there during the busiest time of the year and staff were generally very polite and helpful. Laundry is $$$$$$
Stayed 4 nights in Apr 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is fine but hotel needs a renovation
Unfortunately the hotel is in need to a renovation. The entire hotel smells of sewage and rooms smell of mold. The only convenience was the shopping mall below the hotel.
Stayed 4 nights in Mar 2023

8/10 Good

sundari

Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Just alright.
Nothing special, rate quite expensive for jogja standard. Breakfast not much selection for 5 star hotel, it feels more like 4 stars.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Just a so-so hotel
Just so-so hotel. A bit pricey for its standard.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Andri Kurniawan on 27 Feb 2020
Dear Guest, Thank you for staying with Grand Mercure Yogyakarta Adi Sucipto and your kind review. See you again in the future

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Room was spacious and well appointed. Staff were fantastic making sure all requests were actioned immediately. The restaurant staff were really lovely and tried hard to make it a welcoming environment.
Stayed 7 nights in Nov 2019
Response from Andri Kurniawan on 10 Dec 2019
Dear Mr Patrick, Thank you for your kind words of our services. Your compliment is our big support to enrich our services. Hope to see you soon ...

6/10 Okay

Verified traveller

Stayed 6 nights in Jun 2019
Response from Grand Mercure Yogyakarta Adi Sucipto on 20 Jun 2019
Dear Anonymous, Thank you for sharing your review. I am glad to know that you enjoyed our service and facilities during your stay. Once again, thank you for this feedback and we are looking forward to welcoming you again at the Grand Mercure Yogyakarta Adi Sucipto Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Grand Mercure Yogyakarta Adi Sucipto on 20 Jun 2019
Dear Anonymous, Thank you for sharing your review. I am glad to know that you enjoyed our service and facilities during your stay. Once again, thank you for this feedback and we are looking forward to welcoming you again at the Grand Mercure Yogyakarta Adi Sucipto Warm regards, Eksi Ayuningtyas General Manager

10/10 Excellent

Supraja, Chennai, IN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, the breakfast spread was excellent
Stayed 3 nights in Apr 2019
Response from Jaluw (reservation) on 26 Apr 2019
Dear Mr. Supraja, Thank you for your review and choosing Grand Mercure Yogyakarta Adisucipto as your preference place to stay. We are so glad to hear that you enjoyed your breakfast too. we are sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to serve you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room and setting. Love the access to swimming pool. Diid not like the insistent bugging us about paying for our dinner and drinks , not allowing charge to the room. Not clear that we could make reservation for near year dinner st the hotel. We came to restaurant and even tho there were huge # of empty tables, they would not let us sit in main dining room. We finally sat by pool side which was nice. But again did not appreciate the bugging about payment of food and drinks prior to sitting down.
Stayed 3 nights in Dec 2018
Response from Roni Martadinata on 8 Jan 2019
Dear valued guest Thank you very much for choosing Grand Mercure Yogyakarta and it is very insightful for us to receive your detailed comments and perspective on your stay, and our services and offers. We are delighted to know that you enjoyed your stay despite the details you have shared with us about restaurant. We truly value to unique opportunity to view ourselves through our guest's eyes, and feedback such as yours reminds us of the continuous effort needed to achieve excellence in service. Your comments have been shared with our restaurant team and we hope that you will note the improvements in your future visits. Thank you again for taking the time to share your feedback with us. We look forward to welcoming you and your family back to Grand Mercure Yogyakarta very soon! Best wishes, Roni Martadinata General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with shopping and food locations nearby.
Stayed 5 nights in Dec 2018
Response from Roni Martadinata on 8 Jan 2019
Dear Ms. Carolyn, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

10/10 Excellent

Shazni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Roni Martadinata on 8 Jan 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is attractive, but my shower had no hot water, despite complaints. I was eventually moved to a better room, which was nice. Also, upper end hotels should provide more than packets of cheap instant coffee in the rooms. The breakfast buffet was spectacular.
Stayed 3 nights in Dec 2018
Response from Roni Martadinata on 8 Jan 2019
Dear Valued Guest, Firstly we would like to thank you for sparing your time to write this review concerning your stay at Grand Mercure Yogyakarta Adi Sucipto. We sincerely apologize for the inconvenience you received during your stay with us. Guest satisfaction at Grand Mercure Yogyakarta Adi Sucipto is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at Grand Mercure Yogyakarta Adi Sucipto in the near future. Best Wishes, Roni Martadinata General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st visit to Yogyakarta
Great location, comfortable rooms, excellent service, delicious food, reasonable room rates! What more can I ask for! Highly recommended for anyone looking for great hotel in Yogyakarta!
Stayed 4 nights in Nov 2018
Response from Roni Martadinata on 12 Dec 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

10/10 Excellent

Tan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Plaza Ambru Mall, a modern shopping mall
Stayed 3 nights in Nov 2018
Response from Roni Martadinata on 12 Dec 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Roni Martadinata on 12 Dec 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

10/10 Excellent

Mustafa, Singapire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful reception who offered to arrange transport to airport the next morning. The room was very clean that kind of welcoming touch and came with cookies as well. Should be well liked by those wanting peaceful environment yet not from shopping street of Molioboro.
Stayed 1 night in Nov 2018
Response from Roni Martadinata on 12 Dec 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

6/10 Okay

Abbas, Singapore

Liked: Staff & service, room comfort
Good location within the city with close to food outlet and a shopping centre. Easy to move from airport to the hotel and return.
Stayed 2 nights in Oct 2018

8/10 Good

Geno, Long Beach, CA

Prime location, welcoming staff, gorgeous hotel
Beautiful hotel in a prime location near the airport and a short Grab ride away from Maliboro Street Mall. Arrived to a welcome platter of sweets, enjoyed the rooftop pool and relaxed for my last day in Yogyakarta.
Stayed 1 night in Aug 2018
Response from Roni Martadinata on 19 Mar 2019
Dear Valued Guest, Thank you for this wonderful review of the Grand Mercure. We are delighted to hear that you were happy with every part of your stay. We look forward to welcoming you back to Grand Mercure Yogyakarta Adisucipto again. Kind Regards, Roni Martadinata General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only spent a night there in transit. We needed to stay close to the airport, so it did the trick for a night. however, I would not recommend staying there if you want to explore by foot. You need to take cabs if you want to visit the city and the traffic can get horrendous. Also it is located on a very busy street and there is nowhere to walk to. The hotel is clean and spacious, the staff helpful and pleasant but communication was not always easy as some of them did not speak English very well. We were offered complimentary fruits when we got there and that was a nice gesture. Overall, the hotel suited our needs but I would not stay in that neighborhood if I had to stay longer in Yogyakarta.
Stayed 1 night in Jul 2018
Response from Roni Martadinata on 16 Aug 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

4/10 Poor

Tonny, Malaysia

Disliked: Staff & service
Do not care about their guests...
I was the only guest upon arrival at the hotel to check in. - 2 bell boys ignore me and was busy with their hand phones - Receptionist ok - Receptionist explain that my room will be facing the wall of the next building - Ask if I would like to move to a room with good view of the pool or mountain - It will cost IRP65,000 per night - I agreed to move to a room with mountain view. It was about 6 pm and it was dark - Next morning I could not see the mountain and till evening also no mountain view - Upon check out they still insist to charge me IRP130,000. Room #718 - And I paid for it.
Stayed 2 nights in Jun 2018
Response from Roni Martadinata on 16 Aug 2018
Dear Mr. Tony, Firstly we would like to thank you for sparing your time to write this review concerning your stay at Grand Mercure Yogakarta. We sincerely apologize for the inconvenience you received during your stay with us, and we will definitely investigate the comments you have mentioned with our staff to ensure that the guests receive our best services. Guest satisfaction at Grand Mercure Yogyakarta is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at Grand Mercure Yogyakarta in the near future. Terima kasih dan salam hangat, Best Regards, Roni Martadinata General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Shrimps in veg food, party music at 5 am, smoking in common areas
Stayed 1 night in Apr 2018
Response from Roni Martadinata on 23 May 2018
Dear Valued Guest Firstly we would like to thank you for sparing your time to write this review concerning your stay at Grand Mercure Yogakarta. We sincerely apologize for the inconvenience you received during your stay with us, and we will definitely investigate the comments you have mentioned with our staff to ensure that the guests receive our best services Guest satisfaction at Grand Mercure Yogyakarta is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at Grand Mercure Yogyakarta in the near future. Terima kasih dan salam hangat, Best Regards, Roni Martadinata General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Good hotel in yogyakarta. Spacious room, nice breakfast menus, great lobby. Value for money
Response from Roni Martadinata on 23 May 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

6/10 Okay

Miow, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
- staff check in and checkout was great - breakfast was disappointing. waited at the egg station for 10minutes without anyone attending. waited another 10minutes for 2 sunny side up - room shower / toilet at 661 and 659 have black mold along edges
Stayed 3 nights in Feb 2018
Response from Roni Martadinata on 26 Feb 2018
Dear Miow Thank you very much for choosing Grand Mercure Yogyakarta and it is very insightful for us to receive your detailed comments and perspective on your stay, and our services and offers. We are delighted to know that you enjoyed your stay despite the details you have shared with us about breakfast. We truly value to unique opportunity to view ourselves through our guest's eyes, and feedback such as yours reminds us of the continuous effort needed to achieve excellence in service. Your comments about breakfast have been shared with our Food and Baverage team and we hope that you will note the improvements in your future visits. Thank you again for taking the time to share your feedback with us. We wish you a wonderful 2018 and we look forward to welcoming you and your family back to Grand Mercure Yogyakarta very soon! Best wishes, Roni Martadinata General Manager

8/10 Good

cheng , Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, with local architecture.
Nice, quiet hotel, but on a very busy road. A couple of Malls nearby. Friendly staff, very helpful. Free shuttle to Malio Rd shopping area. ( Ibis hotel drop off). Lots of taxis. If you are into Uber/Grab they have scooters running around Jogja.
Stayed 3 nights in Jul 2017

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location, but no view.
Stayed on the 6th floor and facing away from the main road. Hotel location was excellent. Rooms were spacious and clean. 2 blocks away from Lippo Mall which has a hypermart in the basement in addition to all the convenience of shopping and restaurants, as an alternative to the local fare. Staff were great and helpful. However, there is no view as the balcony was right against a wall. This gap between balcony and wall (which all rooms on this side of the hotel have) funnels all noise from the banquet area upstairs down to all rooms. Thankfully though, the noise stops at 9pm. But not great if you were planning to sleep early to rise for an early trip to see sunrise destinations. This was really my only bug bear. Tip: If you can, avoid odd numbered rooms.
Stayed 4 nights in Aug 2017

10/10 Excellent

didette, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The hotel is located right at the heart of the city and is accessible to malls, tourists attractions and other places of interest. Taxis can take one around without hassle, but riding the pedalled tryke and the horse-driven cart around the old city - Malioboro district, was quite an experience every tourist must try.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Pool
I enjoyed swimming pool and relaxing. It's a good big one! I love breakfast buffet where I drink 3 tubes really delicious! Highly recommend. Thanks to Mr Tyo for the kindness and helpful. The staff are very friendly!

2/10 Terrible

David

Disliked: Staff & service
Teething Troubles?
To be fair to the hotel, they were undergoing a "soft opening", but to be fair to me, they should have told me this when I booked. This place was a disorganized shambles. They had little signage, so it was hard to work out where to find things, including my room. My room was located next to a reception center where they where holding a wedding, so it was super noisy, but they did change me room after I mentioned this to the manager. I tried to order food, but there was no room service menu in my room. It took 3 phone calls and two trips down to the reception before I got a menu, over 1 1/2 hours after I first asked. When the food arrived it was OK, but the guy delivering it demanded to be paid in cash (wouldn't charge it to the room) and refused to leave it on the delivery cart. It wasn't on a tray so all the dishes and drinks had to be moved to the small table, and then I had to move them all outside to the hallway when I was done. Why he didn't bring a tray I don't know. Breakfast was interesting. Every time I got up to get something from the buffet my table was cleared away and new guests were sitting in my place. It was kind of funny, I guess. Maybe I'm missing something that the locals do to denote they're coming back, but who knows. When they sort themselves out, this will be a nice hotel, but for now it seems more like Faulty Towers.

6/10 Okay

didi, indonesia

Liked: Staff & service, property conditions & facilities
Nice but any trouble in the door lock
Room and bathroom to small, any trouble in the door lock. We have to call the staff to open the door.

6/10 Okay

Ben, Singapore

Liked: Cleanliness, staff & service, room comfort
New Hotel
The hotel is on its soft opening when I visited. Only 3 floors are available to guest. These are my following observations: 1) New wallpaper need touching up on some areas 2) house keeping forgot about the in room slippers 3) shaky toilet bowl 4) no soap dish 5) Breakfast not appetising

8/10 Good

Damir, Zagreb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brand new hotel close to the airport
Spent a week in this hotel – front desk staff were simply amazing! Rooms are big, bed and bedding are good, with good selection of pillows, although the pillows feel kinda cheap... Feathered or a memory foam pillows would be much nicer. Breakfast room staff are nice, but need more training. Unfortunately, breakfast is mediocre, with small and low quality western food selection. Wi-Fi speed is OK-ish, there is a good selection of english speaking TV channels. Btw, if you like to sleep in, avoid the rooms under the breakfast room – you can hear noise from above from early morning on...

8/10 Good

Rizky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient New Hotel
I stayed for 2 nights in room 616 (the room has a balcony). Plus: New hotel. Room size and its amenities. Value for money. Breakfast varieties and flavors. Great hospitality from the staff. Cleanliness. Minus: Very dusty parking basement and the ceilings are too low. Regular traffic jam in front of the hotel. Calling buttons for elevators aren't integrated.

10/10 Excellent

Joska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tophotel op een toplocatie! Zeer vriendelijk en behulpzaam personeel. Restaurant, front office & housekeeping staff is zeer servicegericht. Zeer uitgebreid en goed ontbijtbuffet. Het hotel en de kamers kunnen wel wat onderhoud gebruiken.
Stayed 13 nights in Sep 2023

4/10 Poor

Soon

Business traveller
아마 다음엔 오지 않을 것 같아요
Stayed 1 night in Jul 2022

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Décevant
Pour un 5 étoiles la douche pas terrible, il faut penser à faire un peu de travaux. Le levier boucher sans raison. On était déçu pour un hôtel qui se prétend 5 étoiles
Stayed 2 nights in Apr 2022

10/10 Excellent

Didiet Tri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menyenangkan buat keluarga
Menginap menyenangkan bersama keluarga
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の位置が悪く昼でも暗かった。
Stayed 3 nights in Aug 2019
Response from Andri Kurniawan / Front Office Manager on 30 Aug 2019
Dear valued guest, thank you for your comment. For Superior room type yes we don't have a good enough a sun bright that may caused a dark room in some time. Hope you may enjoy in other room type for next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Jaluw - Reservation on 2 Apr 2019
Dear our valuable guest, Warmest greetings from Grand Mercure Yogyakarta Adisucipto, Thank you for your review to Grand Mercure Yogyakarta Adisucipto. We are looking forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018
Response from Roni Martadinata on 12 Dec 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

10/10 Excellent

miura, ichiharasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適です
スタッフの対応がとてもよく、安心して利用できました。普通にオススメできます。特段の不満はありませんでした。
Stayed 1 night in Aug 2018

8/10 Good

HIROYUKI, TOKYO

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
清潔なリゾートタイプのホテルです。
清潔でリゾートタイプのホテルです。 ロビーはコンパクトですが、ホテルの廊下などはリゾート感あふれ、室内も 清潔感があり、非常に心地いい空間です。 朝食会場は8階にあり、メニューも豊富でおいしかったです。 バーやプールもあり、高級感というかリゾート感が味わえます。 バーもビール類は高くなく、カクテルは若干高めの値段設定のようです。 接客もよく、フレンドリーでした。 唯一の欠点は、8階にあるテラスでコンサート？カラオケ？が土曜に開催されており、宿泊したのが9階だったためうるさかったのと、8階のテラス側、プールサイドから部屋が丸見えになっていることです。 ちなみに、髭剃りや櫛 ドライヤーはついています。
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Schwaches Kettenhotel
Das Hotel wird als 5 Sterne Unterkunft beworben. Leider schaft die Klimaanlage das Zimmer tagsueber nicht wirklich runterzukuehlen. Das Wifi ist extrem langsam und die meiste Zeit kaum funktiontuechtig. Der Wasserdruck in der Dusche ist zu schwach. Ausderm ist das Hotel extrem gut besucht und eher unruhig durch viele Veranstaltungen und Gruppen. Das Personal ist bemueht.
Response from Roni Martadinata on 23 May 2018
Dear Valued Guest Firstly we would like to thank you for sparing your time to write this review concerning your stay at Grand Mercure Yogakarta. We sincerely apologize for the inconvenience you received during your stay with us, and we will definitely investigate the comments you have mentioned with our staff to ensure that the guests receive our best services Guest satisfaction at Grand Mercure Yogyakarta is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at Grand Mercure Yogyakarta in the near future. Terima kasih dan salam hangat, Best Regards, Roni Martadinata General Manager

6/10 Okay

Titi, Tangerang, Banten

Liked: Staff & service
Kebersihan kamar dan kamar mandi serta makanan
Hari pertama dan kedua menginap adiknya sy terpeleset di kamar mandi. Sebaiknya di ruang mandinya diberi keset anti slip. Pembersihan kamar terlalu terburu buru.. Kurang bersih dan rapi. Ada piring makan tdk diangkat dari kamar di hari kedua krn malamnya sy pesan makan.. Rasa makanan cenderung tdk stabil Saat breakfast di hari pertama dan hari ke 4 enak.. Hari kedua cenderung hambar Hari ketiga rasa makanan asin cenderung pahit terutama kerecek gudegnya.. Semoga segera diperbaiki hal hal yg kurang baik..
Stayed 4 nights in Apr 2018
Response from Roni Martadinata on 23 May 2018
Dear Valued Guest, Thank you very much for choosing Grand Mercure Yogyakarta and it is very insightful for us to receive your detailed comments and perspective on your stay, and our services and offers. We are delighted to know that you enjoyed your stay despite the details you have shared with us about the breakfast, and our housekeeping. We truly value to unique opportunity to view ourselves through our guest's eyes, and feedback such as yours reminds us of the continuous effort needed to achieve excellence in service. Your comments about breakfast have been shared with our Executive Chef and for the cleanliness of your room we have informed our Executive Housekeeper, we hope that you will note the improvements in your future visits. Thank you again for taking the time to share your feedback with us. We wish you a wonderful 2018 and we look forward to welcoming you and your family back to Grand Mercure Yogyakarta very soon! Best wishes, Roni Martadinata General Manager

8/10 Good

Ika, Tegal, Jawa Tengah

Liked: Staff & service
Menu makanan dan pembersihan kamar
Rasa makanan saat breakfast tdk stabil. Sy menginap 3 malam Hari pertama breakfast rasanya enak. Hari kedua cenderung hambar Dan hari ketiga malah keasinan cenderung pahit Pembersihan kamar terburu buru tdk rapi... Semoga segera diperbaiki dan terus melayani dgn hati
Stayed 2 nights in Apr 2018
Response from Roni Martadinata on 23 May 2018
Dear Valued Guest Thank you very much for choosing Grand Mercure Yogyakarta and it is very insightful for us to receive your detailed comments and perspective on your stay, and our services and offers. We are delighted to know that you enjoyed your stay despite the details you have shared with us about the Breakfast and cleanliness. We truly value to unique opportunity to view ourselves through our guest's eyes, and feedback such as yours reminds us of the continuous effort needed to achieve excellence in service. Your comments about breakfast have been shared with our Executive Chef, and for the cleanliness issue i have informed our Executive Housekeeper, and we hope that you will note the improvements in your future visits. Thank you again for taking the time to share your feedback with us. We wish you a wonderful 2018 and we look forward to welcoming you and your family back to Grand Mercure Yogyakarta very soon! Best wishes, Roni Martadinata General Manager

8/10 Good

junrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Roni Martadinata on 23 May 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback, we are glad you had a satisfying stay at Grand Mercure Yogyakarta. Once again we thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roni Martadinata General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
部屋は広くて快適。グレードアップもしていただき気持ちよく滞在できました。
Response from Roni Martadinata on 28 Feb 2018
親切なゲスト この度は、Grand Mercure Yogyakarta Adi Sucipto でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Roni Martadinata General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel :)
Sehr großes Zimmer - sehr sehr nettes Personal die Herren an der Rezeption waren sehr nett und hilfsbereit zu jeder Zeit. Haben uns geholfen unsere Tour zu planen. Frühstück war groß und vielseitig allerdings braucht man viel Zeit alles zu probieren :) shattelservice in die Stadt war der gut! Gerne wieder
Stayed 2 nights in Sep 2017