Grand Hotel Acapulco & Convention Center

Property class: 4.5

Choose dates to view prices

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, Partial Ocean View

Room

Deluxe Room, Partial Ocean View

  • Partial ocean view
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, Ocean View

Room

Deluxe Room, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room

Room

Standard Room

  • Partial ocean view
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Room

Room

Grand Room

  • Partial ocean view
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Corner

Room

Family Room, 2 Bedrooms, 2 Bathrooms, Corner

  • Bay view
  • 84 sq m
  • 2 bedrooms
  • Sleeps 5
  • 3 Single Beds
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About the area

Map
Avenida Costera Miguel Aleman No 1, Acapulco, GRO, 39869

About this property

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A resort pool area with clear blue water, lounge chairs, and umbrellas.
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The price is Rp897.008
Rp1.076.409 total
includes taxes & fees
4 Nov - 5 Nov
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Reviews

Grand Hotel Acapulco & Convention Center Reviews

7.6

Good

8.0

Cleanliness

8.2

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 314 out of 987 reviews
Rating 8 - Good. 349 out of 987 reviews
Rating 6 - Okay. 164 out of 987 reviews
Rating 4 - Poor. 92 out of 987 reviews
Rating 2 - Terrible. 68 out of 987 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible rooms smell like mold ..staff is so rude, management was worse
Stayed 6 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok muy bien , servicio , precios , cuartos muy buenas vacaciones
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was good. The hotel is being remodeled and looks to be heading in a good direction.
Stayed 4 nights in Nov 2019
Verified review

6/10 Okay

Liked: Property conditions & facilities
el servicio de lmpieza del cuarto y la amenidad de botella de agua y klenex insuficiente solo lo pusieron 1 dia
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
Stayed 2 nights in Sep 2019
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
El servicio no me gusto, se llamo a recepción para reportar el aire acondicionado y toallas que no habían dejado y lo del aire nunca mandaron a técnico y las toallas después de mil horas subieron a dejarlas. Deberían de dejar agua para beber, no que sólo un día dejaron y me comentaron que era por cortesía y me hicieron firmar un documento que no podía introducir nada de alimentos al hotel. En fin... Servicio de albercas, todo muy bien.
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Aunque están en remodelación, me parece qué hay detalles que no pueden fallar, solo una habitación tenia caja fuerte y estaba cerrada, la otra la instalación eléctrica tenía detalles que preocupaban pues antes de encender una luz como que está hacia corto, y la tina no funcionaba bien me dieron una tapita pero igual estaba más grande que donde se coloca y pues se salía, de ahí en más el personal de limpieza muy atentó y amable.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso, siempre es un placer hospedarme en este hotel, lo mejor de Acapulco
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed arrival/ Happy stay and checkout.

Excellent stayed. Disappointed at the arrival the hotel was in remodelation. Long wait to checking. But I met Betty Arellano (MOD) and resolved all my inquiries, took of my checking, luggage, internet, boarding pass and checkout. This property is lucky to have an associte of this caliber, always smiling even with all the pressure there was with all the changes this hotel is going through. Thank you Betty hope to see you soon.
Stayed 2 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En general no fue nada agradable nuestra estancia.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La calidez de su servicio del personal todos muy amables No me gusto que no había hielo disponible en la expedidoras
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness
Excelente servicio. Instalaciones muy limpias y personal muy amable.
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en terribles condiciones, da asco estar ahí. El servicio de lo peor. Te venden fotos de un hotel remodelado y el hotel le falta demasiado para terminar con la remodelación.
Stayed 4 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Hotel Acapulco 2019

The hotel is undergoing renovations, so there is only one restaurant open. Wifi was very slow, but everything else was excellent. Service, cleanliness, security, attention were all excellent.
Stayed 7 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hubo un detalle muy malo , al estar nadando en ele mar , abrieron un desagüe que se encuentra a un costado del hotel y llego agua de caño al mar y además en momento que estábamos varias personas nadando , tuvimos que salirnos inmediatamente, no sé qué puedan hacer con eso
Stayed 1 night in Sep 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Las inatalaciones estan muy descuidadas el check in muy malo
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

No habia suficiente iluminacion en los cuartos falta poner mas botellas de agua en cuarto.solo ponen dos de inicio y no volvvieron a poner
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
........... Verrrrry Nice !! Grand Hotel Acapulco.
Stayed 3 nights in Sep 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Malas instalaciones, muy descuidado, no es nada de lo que te ofrecen en fotos, para nada es un hotel 5 estrellas
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

It was a good stay

The first night was terrible. Acapulco is so hot, and the air conditioner in the room kept the room about 85. It was hard to sleep. That morning the construction started about 7 am. It was a family vacation so we were wanting to sleep in after a day of travel. After, we called to complain about the hammering. They told us they were “working on it.” Soon after we went down to complain and they gave us a new room! It was just unfortunate because we had a rough first day. The second room was beautiful, it had a wonderful view and it was very modern. That room had amazing air conditioning for when we wanted to cool off.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien el hotel todos muy amables me pareció un bien servicio gracias
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lo recomiendo para nada, se descompuso la bañera, la puerta, no habia lo q prometieron cuandoa reserve
Stayed 3 nights in Aug 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not like that one of my rooms was given to me an hour late when I had come a couple of hear and checked in. Was told I was going to get my room at 3 didn’t get it till 4.
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness
Los baños están viejos y sin mantenimiento, las sábanas son de hotel de dos estrellas, terribles las almohadas, la alberca regular, una hora para ingresar, muy mala experiencia. No volveré
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Excelente ubicación y las instalaciones muy buenas
Stayed 1 night in Aug 2019