Minibar, in-room safe, desk, soundproofing
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Reviews of Royal Park Hotel Almaty

3 out of 5
Royal Park Hotel Almaty
Sholokhov St. 29, Almaty

Reviews

9.6

Exceptional

Rating 10 - Excellent. 16 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 0 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in at midnight was flawless. And check-out the same. Room was comfortable and quiet. Everything was very nice.
Stayed 1 night in Apr 2024

8/10 Good

Tuguldur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for airport transfer. Called hotel to notify late 1 AM check-in. Staff was helpful with late night check in. Hotel could work on reducing noise.

8/10 Good

Luis

Stayed 1 night in Jul 2022

8/10 Good

mounif

Liked: Amenities
It is good value for money but requires higher standards of cleanliness particularly at the reception. Also only one reception understands English.
Stayed 3 nights in Apr 2022
Response from Reservation Department Manager on 20 May 2022
Good day, Dear Mounif, Thank you for your review, we are sorry to hear about the inconvienience you have experienced during your accommodation. We will make sure that your next stay will be more enjoyable.

10/10 Excellent

Craig, turriff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Mar 2022
Response from Reservation department of '"Royal Park" Hotel on 9 Apr 2022
Good day, Dear Craig, Thank you for you kind review!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Daniiar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service!!! Nice and clean, thank u for barmen
Stayed 1 night in Sep 2021
Response from Reservation department of '"Royal Park" Hotel on 12 Oct 2021
Good day! Dear Daniiar, thanks for your kind review. Hope to see you in our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

May, Sydney

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the service provided by Zhamalay. She's an intelligent young lady, very helpful in organizing a day trip for us. Also gave good suggestions on the dinner we had from the kitchen. Kitchen serve good food. Only downside is the location of the hotel, far from city centre but convenient for those travel by train to other countries as it's close to railway station
Stayed 1 night in Oct 2019
Response from Nadira Aznabakiyeva on 24 Oct 2019
Dear May, Thank you very much for taking your time to give us comments regarding your recent stay at Royal Park Hotel. We are very glad to hear that you loved our services and staff. We will definitely share your comments with our staff. Your reviews helps us to ipmrove the standard of facilities and services offered to all our guest. We wish you all the best and look forward to see you again at our hotel. Kind regards, Guest relation manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good service convenient to airport and great price
Stayed 1 night in Oct 2019
Response from Nadira Aznabakiyeva on 24 Oct 2019
Dear Guest, Thank you for your review. We are glad to hear that you enjoyed your stay at Royal Park Hotel. We look forward to welcome you again at our hotel. Kind regards, Guest relation manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel especially at the reception is excellent. A person in particular that is a key to this hotel and a big asset is Zhamalay. She will do her best to make the client happy. My flight was late at night and I was able to do a late checking. My stay was a real plaisant. I wish only the hotel train the staff especially in the restaurant to learn English. Basic English is important to serve client. A need of an English Channel for the TV is important. I could not follow the news around the world during my whole stay.
Stayed 10 nights in Jul 2019
Response from Nadira Aznabakiyeva on 17 Aug 2019
Dear Guest, Thank you for taking your time to leave a review. We are happy to hear that you enjoyed our services. Let us apologize for the inconveniences you faced during your stay. We will take into account above mentioned notes. We hope to welcome you again at Royal Park Hotel! Kind regards, Guest relation manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Nadira Aznabakiyeva, Reservation Manager on 27 Jun 2019
Dear Guest, Thank you for your feedback. We are pleased to know that you enjoyed your stay at our hotel. We will be happy to welcome you again at Royal Park Hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Courteous staff. Airport pick-up - all good
Stayed 1 night in Jan 2019
Response from Guest relation manager on 12 Jan 2019
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed your stay at Royal Park Hotel. We will be glad to welcome you again at our hotel.

10/10 Excellent

Douglas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle driver was waiting with a sign at the airport. When you arrive at 4am, this is awesome! Hotel is clean & comfortable. Bed was great!
Stayed 1 night in Oct 2018
Response from Nadira Aznabakiyeva, Reservation Manager on 16 Oct 2018
Dear Mr.Douglas, Thank you for taking your time to write review. We are happy to know that you enjoyed your stay at our hotel. We will be glad to see you again at Royal Park Hotel! Kind regards, Guest relation department

8/10 Good

BrijKishoreLodh, Bishkek

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast assortment was terrible. They provide only Soviet style fixed 3 varieties and you have to select one . Also the quantity is very insufficient.
Stayed 1 night in Aug 2018
Response from Nadira Aznabakiyeva, Reservation manager on 9 Aug 2018
Dear Mr.Brij Kishore Lodh, Thank you for your feed back. We apologize that our service did not satisfy your expactations. We offer continental breakfast to all our guests. We provide 5 different kind of breakfast at our hotel. We will find out why you have been provided only 3 kind of breakfast and definetely fix it.Our guests satisfaction is our first priority. We apologize one more time and hope to see you again at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location near airport.
Great staff and wonderful service. Close to airport. I suggest you book the taxi through the hotel as I had a taxi driver from airport take me very far from hotel. In the end it would have been cheaper and faster to book the arrival taxi through hotel as it seems most taxi drivers do not know the hotel and cannot read English.
Response from Nadira Aznabakiyeva, Reservation manager on 25 Apr 2018
Dear guest, Thank you for taking your time to leave the review. We are happy to hear about our great staff and services. And we are very sorry to hear about our local taxi services. We offer our hotel shuttle bus service to guests in our site. The guests can book our shuttle service in advance as well. We hope to see you again at our hotel! Take care!

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very conveniently located hotel if you need a stay before departing to the airport (just about 10-15 min away). The staff was very helpful and friendly, and I really enjoyed my experience there.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
공항에서 가깝고 저렴하고 아침식사도 잘나오고 방이 깨끗함. 직원이 친절하고 옆에 큰 쇼핑몰도 었어 장보기 편리. 특히 공항까지 무료셔틀버스 운영. 가성비 최고!
Stayed 1 night in Jun 2019
Response from Nadira Aznabakiyeva, Reservation Manager on 26 Jun 2019
Dear Guest, Thank you for your review. We happy to know that you enjoyed your stay at our hotel. We will be glad to welcome you again and provide the best services for you at Royal Park Hotel.

10/10 Excellent

EUNSEOLWHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 감사했어요.
모든 것이 완벽했습니다. 카자흐스탄의 기후특성상 시든 채소와 너무 익은 과일이 인상깊었습니다. 풍부한 치즈가 기억에 남구요. 특히 너무 익은 사과가 너무 맛있었습니다. 호텔 서비스는 최상이었습니다. 너무 친절한 직원분들,더운물, 공항 셔틀서비스,예쁜 건물 실내, 등 완벽했습니다. 또 가고 싶네요.
Stayed 1 night in Mar 2019
Response from Guest relation department on 12 Mar 2019
고마워.

8/10 Good

Frank, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel near the airport
nice Hotel , just 6 km away from the ALA Almaty airport, clean, big room, big Toilet, big bed, A/C , TV, minibar, wardrobe, security box, table, 2 chairs, big windows, very confortable.