Kolam renang outdoor, dengan payung kolam renang dan kursi berjemur

Ulasan untuk Best Western Atlanta Cumberland/Galleria Hotel

2.5 out of 5
Best Western Atlanta Cumberland/Galleria Hotel
1200 Winchester Parkway, Smyrna, GA

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 75 dari 192 ulasan" "
Penilaian 8 - Bagus. 56 dari 192 ulasan" "
Penilaian 6 - Cukup Baik. 25 dari 192 ulasan" "
Penilaian 4 - Buruk. 20 dari 192 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 192 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Gianna

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
La mayor parte del tiempo el area de pasillos y ascensor estaban muy sucios; yo avise por si no se habían dado cuenta y lo dejaron así por dos días corridos. Las toallas que me dieron estaban manchadas como con maquillaje. No tienen casi nada de opciones para desayunar. Lo considero más un motel, y no un hotel.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 13 Mei 2024
Hi Gianna,Thank you for sharing your experience with us, and we apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we will address it with our housekeeping team to ensure improvements are made. Additionally, we're sorry to hear about the quality of the towels and the limited breakfast options. Your feedback is important to us, and we will use it to enhance our services.

4/10 Buruk

Britney

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The rating needs to be lower. This place I would never say it’s great. I expected so much more.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 13 Mei 2024
Hi Britney,It is disheartening to read your opinion about our hotel. We apologize for any inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Cukup Baik

Desmona

It is very close the Atlanta Braves Stadium
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 13 Mei 2024
Hi Desmona,We are glad to hear that our hotel's proximity to the Atlanta Braves Stadium was convenient for you! Thank you for choosing to stay with us, and we hope you had a fantastic time. If you're ever back in the area, we'd love to welcome you again!

10/10 Sangat Bagus

LeJohnny

Disukai: Fasilitas, kondisi & fasilitas properti
Nice inside
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 9 Mei 2024
Dear Guest,Creating a welcoming and comfortable atmosphere for our guests is our priority, and we're thrilled that you enjoyed your experience. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Bagus

Jeremy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good value for money
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi Jeremy,We are delighted to hear that you found our hotel to be good value. Your rating is greatly appreciated, and we will work hard to make further improvements to ensure that your experience is nothing short of perfect on your next visit. We are eagerly looking forward to welcoming you back soon.

6/10 Cukup Baik

John

Disukai: Kebersihan, kondisi & fasilitas properti
NO HOT WATER IN MY ROOM! Then moved to a new room where there was food in the refrigerator and opened cups on the bathroom counter. The room was otherwise clean and staff was friendly.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 8 Mei 2024
Hi John,We apologize for the inconvenience you experienced with the hot water in your initial room and for the oversight in the cleanliness of the second room. This does not meet our standards of service, and we appreciate your understanding as we work to address these issues promptly. We're glad to hear that our staff was friendly and that the room was otherwise clean. Your feedback is invaluable, and we'll use it to ensure a better experience for our guests in the future.

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It's the seventh time I've stayed there! The area is super safe. at the same exit of I 285
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sophia CSR pada tanggal 6 Mei 2024
Hi Luis,It's great to hear that you felt safe and found our hotel and the surrounding area convenient for your travels. We appreciate your continued loyalty and look forward to welcoming you back for many more stays in the future!

10/10 Sangat Bagus

Dotty

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Local, clean, affordable
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Dotty,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

8/10 Bagus

Johnattan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Old renovated hotel with few imperfections.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Johnattan,Thank you for your feedback. We appreciate your understanding as we continue to improve our facility. We hope you enjoyed your stay overall and would be honored to welcome you back in the future.

10/10 Sangat Bagus

DEQUESTA

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Staff is nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Dear Guest,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 Sangat Bagus

Linshan

Disukai: Kebersihan, staf & layanan, fasilitas
good
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Linshan,We're glad to hear you found our hotel to be a good place to stay! Thank you for choosing us for your accommodation needs. We hope you had an enjoyable stay and look forward to welcoming you back in the future!

2/10 Sangat Buruk

Adazjia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 11 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 2 Mei 2024
Dear Guest,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Sangat Bagus

Zackery

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Clean rooms. Nice staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 1 Mei 2024
Hi Zackery,It's fantastic to hear that you had a great experience at our hotel. Thank you for your kind words about our clean rooms and friendly staff. We look forward to welcoming you back for another enjoyable stay!

2/10 Sangat Buruk

Nicole

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Found roaches in the bathroom, ac had mold and rust on it, absolutely no hot water or water pressure and the walls were so thin you could hear everyone on the floor and above you go in and out of any room. We left a day early because we couldn’t bare to be there another day and risk roaches in our stuff. It’s also not in a safe area.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 30 Apr 2024
Hi Nicole,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

2/10 Sangat Buruk

Rajesh

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Shower tub was clogging. Hair every where. Bath towels too stiff and no quality
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 27 Apr 2024
Hi Rajesh,We apologize for the inconvenience you experienced with the shower tub and the quality of the bath towels. Your feedback is important to us, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention.

4/10 Buruk

Ashley

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
There was a roach on my door handle, the carpet was wet, all of the pillow cases were dirty, and the shower handle came off in my hand.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 25 Apr 2024
Hi Ashley,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 Cukup Baik

Lanea, West Blocton

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 24 Apr 2024
Hi Lanea,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Sangat Bagus

Arturo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Hi Arturo,I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!

8/10 Bagus

Alice

Disukai: Staf & layanan
Everyone was so polite and it was good vibes definitely would stay again
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Hi Alice,We are thrilled to hear you enjoyed our hospitality and had a positive experience! We can't wait to welcome you back for another memorable stay.

4/10 Buruk

Tashara

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
The property was in a great location check in was quick room was ok. Show drainage was slow lean a puddle of water at your feet. For a reservation for 4 adults only 2 towels and wash clothes had to wait to shower the next day as non was available. Having to track down house keeping just to get stuff so the other 2 people could shower was crazy.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Hi Tashara,I appreciate your detailed feedback and apologize for the inconvenience you experienced during your stay. We'll address the issues with the shower drainage and ensure that our housekeeping team is more attentive to guest needs in the future. Thank you for bringing this to our attention.

4/10 Buruk

Leroy

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Hi Leroy,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Sangat Bagus

Olanrewaju

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Dear Guest,We are overjoyed to hear that you loved every aspect of your stay with us. Your satisfaction is our greatest reward. We can't wait to welcome you back for another unforgettable experience!

8/10 Bagus

Maylene Perez, Riverview

Bepergian dalam rombongan
It wasn't a big problem, but on the third day, we removed the sign "Do not disturb" so they could come to take the trash and bring more towels. Everything was the same when we returned to the hotel that night. The next day, we notified them, and when we came back, everything was already cleaned.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 21 Apr 2024
Dear Guest,Thank you for sharing your experience. We apologize for the oversight on the third day but are glad we could promptly rectify the situation once notified. Your comfort is our priority, and we appreciate your understanding. We look forward to providing you with a seamless experience on your next visit.

10/10 Sangat Bagus

Thea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ok
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 21 Apr 2024
Hi Thea,Our team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Sangat Bagus

Thea

Disukai: Kebersihan, fasilitas
Ok
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 21 Apr 2024
Hi Thea,We're thrilled to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!

10/10 Sangat Bagus

Thea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice place and staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 21 Apr 2024
Hi Thea,It's our pleasure to provide you with a memorable experience at our hotel. With our dedicated staff and welcoming atmosphere, we strive to make your stay as enjoyable as possible.

6/10 Cukup Baik

Keleka

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
the towels were never really cleaned and room service didn’t come everyday
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 21 Apr 2024
Hi Keleka,We apologize for the inconvenience with the towels and room service during your stay. Your feedback is invaluable, and we'll address these issues promptly to ensure a more seamless experience for future guests. Thank you for bringing this to our attention.

2/10 Sangat Buruk

Pierrette

The service at front desk the dirt all over especially the elevator
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 19 Apr 2024
Hi Pierrette,I regret the inconvenience during your recent stay. Your feedback is valuable, and we'll address the issues immediately to ensure a better experience in the future. Please accept our sincerest apologies for falling short of your expectations.

10/10 Sangat Bagus

Juan Ricardo Corado

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bastante tranquilo y buen servicio
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 16 Apr 2024
Dear Guest,We are pleased to hear that you enjoyed a peaceful and quiet stay with us, along with good service. Providing a tranquil environment and excellent service is what we strive for, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another relaxing experience in the future!

8/10 Bagus

david

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
High powered toilet actually splashed couple drops on the floor when flushing elevator floors were mislabeled (how do you do that??) sink never got hot water inside rooms and hallways were very clean and neat no microwaves in room- very bad..
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 12 Apr 2024
Hi David,We are glad to hear you found our rooms and hallways clean and neat. However, we apologize for the inconvenience you encountered during your stay. We take guest feedback seriously, and your concerns will be thoroughly inspected and addressed to ensure a more comfortable experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved stay.

8/10 Bagus

Susan

Disukai: Kebersihan, kondisi & fasilitas properti
Clean and quiet. Breakfast was below average. Very little to chose from. Elevator not working.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 10 Apr 2024
Hi Susan,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bagus

Ufuoma

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Everything was great except for the internet
Menginap 4 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 10 Apr 2024
Dear Guest,It's wonderful to hear that your experience was great overall. However, we apologize for any inconvenience caused by the internet service. Your feedback is invaluable, and we will strive to enhance our connectivity to ensure a seamless experience for our guests in the future.

8/10 Bagus

Jake

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was veey polite. I didnt like that there was a random women sitting outside asking me for money, when I went outside
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 10 Apr 2024
Hi Jake,I am delighted to hear that our staff left a positive impression on you with their polite demeanor. However, we regret any inconvenience you faced. We'll take steps to address this concern to ensure that all our guests feel comfortable and safe during their stay.

2/10 Sangat Buruk

Shannon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our shower wouldn’t drain properly.. literally standing in dirty water as we showered! The shower was also dirty upon arrival! The beds were so uncomfortable that you could feel the springs as we laid down. The “clean” towels had someone else’s hair stuck to them. We had a lady harassing us in the parking lot. She followed us to our car and kept making remarks about my son…. We literally had to move her out of the way to be able to shut the door. I’ve never done a bad review and I seriously thought about not writing this one but I was so upset!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 9 Apr 2024
Hi Shannon,We are sorry to hear about your disappointing experience. Your feedback is crucial, and we take it seriously. Rest assured, we'll address these issues promptly to restore the quality and comfort that you expect from us. We appreciate your feedback and hope to regain your trust on your next visit.

2/10 Sangat Buruk

Kerstin

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Absolutely terrible hotel. Will never stay here again. Hotel room smelt like male cat spray and didn’t look properly cleaned. I found an earring and left over food in the room. Bathroom toilet was leaking water. There were many different people loitering around the property made me feel unsafe walking with my son to my car. The staff were never at the desk when you needed them to be. The elevator stopped working out of no where so on check out had to carry all my luggage down the stairs. If I could give zero stars I would. They should honestly close this hotel down with how bad it’s failing apart.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 8 Apr 2024
Hi Kerstin,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

8/10 Bagus

Hali

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place for the weekend. It’s newly renovated which means it was definitely clean. The only negatives were a slow drain in our shower, only 1 waffle maker (not that big of a deal just inconvenient). But otherwise everything was great and close to Truist park which was a huge bonus. I’d definitely stay again!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 9 Apr 2024
Hi Hali,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

6/10 Cukup Baik

famecia

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas
There were issues with the WiFi the entire time!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 8 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the WiFi during your stay. Ensuring reliable connectivity is important to us, and we're sorry for falling short of expectations. Your feedback will be shared with our technical team to address the issues promptly.

4/10 Buruk

ARTURO

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Muchas cosas no funcionan, el personal poco amable
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 9 Apr 2024
Dear Guest,I apologize for the issues you experienced during your stay, and we're sorry to hear that our staff did not meet your expectations. Providing a comfortable and welcoming experience for our guests is our top priority, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made.

8/10 Bagus

Kedarnath, CRESTWOOD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Over all GOOD.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 8 Apr 2024
Hi Kedarnath,It's fantastic to hear that you had a good overall experience. We're delighted that you chose our hotel for your stay. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Sangat Bagus

LeJohnny

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is very clean and renovated for the price. And it’s in a quiet area
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 6 Apr 2024
Dear Guest,We are thrilled to hear that you found our property to be clean, renovated, and offering great value for the price. Providing a comfortable and pleasant environment for our guests is our top priority, and we're glad that our efforts were reflected in your experience.

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice and very good. I liked it
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 4 Apr 2024
Hi William,We are delighted to hear that you had a pleasant experience with us! Your kind words mean a lot to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel.

10/10 Sangat Bagus

Reid

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Hi Reid,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Sangat Bagus

Cyla

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great service, beautiful property and view inside of the room. Bathroom was extremely clean as well.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 4 Apr 2024
Hi Cyla,Providing great service and maintaining a beautiful property are top priorities for us, and we're delighted that you enjoyed the view inside your room as well as the cleanliness of the bathroom. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay!

8/10 Bagus

Nilda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Todo estuvimos bien lo unico es que necesita es persona que hablem español en costumer services
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 2 Apr 2024
Hi Nilda,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

8/10 Bagus

Ieasha

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was good for the one night I stayed
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 1 Apr 2024
Dear Guest,We are glad to hear that you had a good experience during your one-night stay with us. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.

8/10 Bagus

Pamela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 30 Mar 2024
Hi Pamela,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

8/10 Bagus

Eleanor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 29 Mar 2024
Hi Eleanor,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

10/10 Sangat Bagus

Keith

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was kind and attentive.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 29 Mar 2024
Hi Keith,Our team deeply values your recognition of their dedication to providing exceptional hospitality. Your positive feedback regarding their attentiveness and courteous service is truly appreciated and motivates us to continue delivering excellence. We look forward to the privilege of welcoming you back in the future

4/10 Buruk

Clearice

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The internet didn’t work.. the tv only had 3 channels
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 27 Mar 2024
Hi Clearice,We apologize for the inconvenience you experienced with the internet and TV during your stay. Your feedback is important, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Sangat Bagus

Alfredo

Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 16 Apr 2024
Hi Alfredo,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.