2/10 Sangat Buruk
ROBERT
Bepergian bersama keluarga
1 Nov 2025
Tidak Disukai: Kebersihan, fasilitas
On arrival the room seemed fine. The ice machine in our floor was out of service. A minor inconvenience I just went to the next floor for ice. The staff was friendly. We both went to sleep that night and woke up and as my wife was getting ready she noticed a roach crawling in our bed. I noticed another one crawling on the carpet next to the night stand. I alerted the cleaning staff associate who was cleaning the room next to us and another one appeared right at the front door to our room. The cleaning staff person killed the roach with her shoe. She advised me to alert the front staff. I went downstairs to speak with the front desk staff. I had taken several photos of the roaches in our room. I made contact with a staff member and told them about the issue and I showed her a picture of the roach in our room. She apologized and stated she would advise the cleaning staff. That was all. We immediately checked out and we were very disappointed in the staff response to this serious issue. We are probably never staying in a Hilton hotel ever again.
ROBERT
Menginap 1 malam pada bulan Oktober 2025