"Staff was very friendly. The environment was welcoming and pleasant. I was in town visiting friends for the taco festival and decided to stay the night here. Upon arrival I noticed hairs on the bed and a stale smell in the king size room. I immediately went to the front desk and the lady upfront handled it and told the housekeeper to put fresh sheets etc on the bed.
Later, when I arrived to freshen up I could tell the housekeeper just wiped off the top with her hand. I took videos of before and after to make sure just in case. I was in a rush and didn’t have time to say anything.
When my night was over and I was ready to settle in I went to lay down and noticed the same hairs on the sides of the bed. (Same ones she dusted off) So, I pulled back the comforter and behold lots of black crumbs, debris, and hairs. Also, on the pillows. Then I noticed fresh stains on top of the comforter. It was absolutely disgusting! How lazy and gross to think that it is okay to cover that up with a sheet? As if no one would notice. It’s nasty and unsanitary. One job to do and refuse to do it. Even after a complaint and was told to redo it. I paid $200 for the night and it definitely wasn’t worth the stress. I had to call front desk to get fresh sheets to throw on top of the funk just to lay my head down to sleep. I understand that housekeeping is a lot of work, but that’s the job that you signed up for and are getting paid for. Why not do it the right way? I would have slept better at a 2 star"