Upon arriving, the bell staff stood there until the taxi told them we were checking in. The property is undergoing renovation, so you have to take several elevators before getting to your floor. It’s very confusing. Scarlett was the one checking us in, and she did not greet us, or even crack one smile. She handed us the keys and told us where the elevator was, and that’s it. Other receptionist walked the guests to the rooms, and explained the hotel. When I got to my room, I realized she put me in a room which I did not book, and was much smaller. Once I asked to be moved, THAT room smelled like urine and the carpet in the room was completely soaked, and smelled horrible. They insisted to throw towels on top of it and see how it goes!! I had to call a manager and demand to be moved. The “afternoon tea” which is included, was just some chips and nuts at a bar. Such poor quality! There was a piece of broken glass on the sofa I was sitting on! This Park Hyatt is so disappointing on so many levels, and simply does not meet the standard of other 5 star hotels. I do not recommend this place until renovation is done, and staff takes hospitality training.
