6/10 Cukup Baik
M Zaqki Zamanee
Bepergian dalam rombongan
22 Feb 2026
Disukai: Fasilitas
This was a very disappointing experience.
The unit advertised appears to be used as bait to secure bookings. Upon arrival, we were informed that we would be moved to a different apartment approximately 500 meters away. This was never communicated prior to arrival. The alternative unit was not what we originally booked and not what was advertised.
We had to firmly insist on either a refund or being given the exact unit we paid for. Only after pushing back did the property manager agree to revert our booking to the original apartment. As this was a last minute situation, finding alternative accommodation was not practical, so we had little choice but to proceed.
If we had not challenged the decision, we would have been relocated without proper consent.
The apartment itself was acceptable but fairly basic for the price charged. Cleaning service was provided only once every seven days, which may not be suitable for shorter stays or guests expecting hotel level service. For a similar price point, a hotel offering daily housekeeping and towel changes would likely provide better overall value.
The main issue remains the initial attempt to move us to a different unit without prior notice. That significantly affected our trust and overall experience.
M Zaqki Zamanee
Menginap 7 malam pada bulan Januari 2026