We reserved and payed for 2 King Suites. We were given Room C 125 and 225. We asked that rooms be near each other, and at least they were one over the other. Room 125 is about 1/3 under ground so it's darker and smells a bit different. We liked the hard floor in that room, seemed cleaner than the rug in 225.
Successes: friendly team members, good parking, free breakfast with long hours.
Struggles: staff member at the desk when needed, cracked window- unknown to staff, window in 125 difficult to close (for safety). Smaller fridge in 125. No extra blankets in room and when we asked the front desk, we were told there were NO extra blankets....what about for the pull out couch?
And let's not get started on the room service situation. Apparently room service is provided by a 3rd party in another state. A generic menu is provided of items available at nearby restaurants. We ordered using the QR code left in the room. However, the team member at the office had NO idea and continued to claim that there was no room service. It took over 2 hours to get our food, it was cold and a waste of money. One team member said that the manager would refund my money, but never followed through with that.