Teras/patio
Cek ketersediaan

Ulasan untuk Sonesta ES Suites Allentown Bethlehem Airport

3 out of 5
Sonesta ES Suites Allentown Bethlehem Airport
2180 Motel Dr, Bethlehem, PA

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 221 dari 497 ulasan" "
Penilaian 8 - Bagus. 123 dari 497 ulasan" "
Penilaian 6 - Cukup Baik. 68 dari 497 ulasan" "
Penilaian 4 - Buruk. 36 dari 497 ulasan" "
Penilaian 2 - Sangat Buruk. 49 dari 497 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Tracy

Disukai: Staf & layanan
Sufficient Loitering around grounds was suspect
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Annette

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property hasn't had any TLC in more than 10 years. That's too long when you allow dogs.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari FOM pada tanggal 22 Mei 2024
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

6/10 Cukup Baik

Johanna

Disukai: Staf & layanan
Ty
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari fom pada tanggal 22 Mei 2024
Thank you for your great review, we do appreciate your business.

4/10 Buruk

Brian

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Front desk person rude. They charge for parking when you already paid for the room. That was not mentioned anywhere in the hotel description. Breakfast was horrible. People leave their trash in the hallways.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari FOM pada tanggal 15 Mei 2024
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

8/10 Bagus

maria

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were spacious
Menginap 2 malam pada bulan April 2024
Tanggapan dari FOM pada tanggal 3 Mei 2024
Thank you for your review we do appreciate your business.

8/10 Bagus

Sandra

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the layout of the room, the big mirror for hair and makeup, and the breakfast was good. Thank you.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sonesta ES Suites Team pada tanggal 1 Mei 2024
Sandra, thank you for sharing your positive experience at Sonesta ES Allentown Bethlehem Airport. We're thrilled you found our team members to be awesome, and that they were instrumental in elevating your stay. We're committed to providing exceptional service and are glad we were able to accommodate your needs. We look forward to the privilege of hosting you again in the future.

2/10 Sangat Buruk

Guadalupe

Menginap 1 malam pada bulan April 2024
Tanggapan dari FOM pada tanggal 17 Mei 2024
Thank you for your review we do appreciate your business.

6/10 Cukup Baik

Matthew, Benicia

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We stayed here a few years ago when it was a Residence Inn and were very pleased at the time. Sonesta bought this (as part of over 1100 hotels that they bought up in 2021, nationwide) and they need to spend money on this property. Old dirty public area carpets, needs new interior paint jobs. Lots of cigarette butts around the exterior. The room itself was nice and clean. Very nice people though and a nice breakfast included, with very friendly breakfast crew. I don't think that I'd stay here again until Sonesta put some money back into the property and refreshed it.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sonesta ES Suites Team pada tanggal 1 Mei 2024
Matthew, it's disheartening to hear your expectations weren't met. We always strive to provide an enjoyable experience and take note of your comment about the need for updates. We are constantly working to enhance our services and will consider this input as an opportunity for improvement.

4/10 Buruk

Lionaira

Bepergian bersama teman
Pay for parking
Menginap 1 malam pada bulan April 2024
Tanggapan dari FOM pada tanggal 23 Apr 2024
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 Sangat Bagus

Jessica

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great clean huge room!!!! We were in the 2 bedroom suite and it was awesome!!
Menginap 1 malam pada bulan April 2024
Tanggapan dari FOM pada tanggal 15 Apr 2024
Thank you for your great review, we do appreciate your business.

10/10 Sangat Bagus

Kathleen

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We have stayed here before. We like the convenience right off the highway and proximity to good food and shops. Units are good size, comfortable.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari FOM pada tanggal 26 Mar 2024
Thank you for your feedback we do appreciate your business.

10/10 Sangat Bagus

Nilsbet

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel and rooms
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari FOM pada tanggal 20 Mar 2024
Thank you for your great review we do appreciate your business.

8/10 Bagus

Kaylene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, safe, I stayed in a suite that had a kitchen. It was very nice.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari FOM pada tanggal 20 Mar 2024
Thank you for your great review we do appreciate your business.

2/10 Sangat Buruk

Michael

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari FOM pada tanggal 3 Apr 2024
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 Sangat Bagus

Jason

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The peoperty is set up very nice and is very conveniently located to many restaurants and soclose to the airport. Im very glad i choose to stay at Sonesta hotels always a great experience.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 1 Mar 2024
Thank you for your feedback we are glad to hear you had such a great stay with us.

10/10 Sangat Bagus

Maria D

Fabulous
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sonesta pada tanggal 27 Feb 2024
Thank you! I'm so glad you enjoyed your stay with us. I hope you visit us again!

6/10 Cukup Baik

Christine

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dominique from the front desk saved the day by bringing me a coffee maker since previous guest stole the coffeemaker and cups. Dirt grease buildup around cooktop, paper towel holder filthy. Room was nice except for stained carpet and sofa. Bathroom was clean. So was refrigerator. Very noisy neighbors. Couldn't sleep.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sonesta pada tanggal 27 Feb 2024
I'm sorry that your stay was not up to our standards. We are addressing the issues that you mentioned. If you stay with us again, and I hope you do, please let us know any time you are experiencing noisy neighbors and we will address it, because you should definitely be able to count on a good night's sleep.

4/10 Buruk

Theresa

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Some things were out of order at the free breakfast. Hotel could use an update. Sheets and blankets had a stain or 2, curtain and rug had what looked like a blood stain each on curtain and the rug. Front desk had no extra pillows. Overall I'd give it a 2 out of 5.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sonesta pada tanggal 27 Feb 2024
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

4/10 Buruk

pamela

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The one TV didnt work. Near 9:00PM someone tried to get into our room. Another person had been given the key to our room. Luckily we had the safety latch on the door engaged. We had no comforter on the bed until we asked for one.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sonesta pada tanggal 27 Feb 2024
We're very sorry that your time with us didn't meet your expectations or ours. We are addressing these issues, but I do apologize that you experienced them. I do hope you will give us another chance in the future.

8/10 Bagus

Brittany

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sonesta pada tanggal 27 Feb 2024
Thank you for your review. We hope you enjoyed your stay with us!

4/10 Buruk

Jessenia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Super outdated, dog poop on the walk way, seems scratchy since all the buildings are spread out. People had their room doors open with music and beer.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 19 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Buruk

Janzen

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The front desk receptionist was cold. Just want add additional changes like early check in..
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 16 Feb 2024
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with the front desk agent and it has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not as advertised. Kitchen inadequate
The first room reeked of smoke, the second room had a malfunctioning door lock. Our eventual room was fine, had two bedrooms, two bathrooms. Broken microwave, no ice machine or ice tray. Missing pots, cutlery, had one glass to drink from and broken stemware. The pan was completely scratched. The reason I chose a kitchen was so I could cook. If brought some bowls with me and they gave me a giant pot so I was able to make eggs. I brought this up to the attention of management twice and received no recourse. I didn't get a chance to take pictures. Do not recommend if you need a kitchen.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 16 Feb 2024
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with us regarding the various missing amenities and issues during your most recent stay has been noted and addressed as. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

8/10 Bagus

Brittany

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great rooms for families!
Great spot for families to stay with spacious rooms and kitchen. Breakfast was pretty good. The pancake conveyor belt was a big hit with our 4 year old. The area was ok, but in a convenient location to restaurants and stores. Alot of graffiti and trash on the grounds, which was less than appealing, but the hotel its self is clean and well maintained.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager at Sonesta ES Suites pada tanggal 12 Feb 2024
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. We're glad our convenient location was beneficial and that you enjoyed your stay and our breakfast selection. Your feedback regarding trash and graffiti has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager at Sonesta ES Suites pada tanggal 12 Feb 2024
We appreciate when our guest give us reviews as we use them for training purposes and strive to provide you with a comfortable experience. Thank you for choosing Sonesta ES Suites Allentown Bethlehem Airport we hope to see you again soon.

8/10 Bagus

Dena

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only complaint mattress was poor and needs replacement.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 6 Feb 2024
Thank you for your feedback we do appreciate your business.

4/10 Buruk

Sydney

Bepergian bersama teman, Bepergian bersama hewan peliharaan
We did not have a great check-in, and the woman who was at the counter was very rude to us, and other customers behind us. Then once we got into the room, our television didn’t work. It would shut down randomly and the channels wouldn’t load. After a long day we wanted to just relax and enjoy staying in a hotel but were made to feel like more of a chore than a valued guest which was discouraging.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 6 Feb 2024
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

6/10 Cukup Baik

Timothy M.

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan
They charged $15 for checking in one hour early. The room was dirty (stove top, air vent and tub not cleaned). They moved me to another room and refunded the $15. They charged a $250 deposit for incidentals and I was only staying one night. Just not worth it.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari FOM pada tanggal 6 Feb 2024
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

2/10 Sangat Buruk

Dennis

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Horrible weekend stay!
The hotel was nothing like the pictures showed. The lobby was decent but that was it. The staff Debbie and James were nice however the rooms and the building overall were filthy. Our room had stains on the couch, stains in the shower and food remnants on the floor. The room obviously had not been vacuumed or thoroughly cleaned. During the stay the tv had gone out then a few minutes later the fire alarm went off and stayed on for at least a half hour. The tv never returned until just before check out the next day. The hotel is essentially a live in residence for workers and their families. Had I known that and had I not been stranded due to the snow storm I would’ve left. They tried to switch my rooms twice but those were even worse than the first room I had so unfortunately we just chose to stay in the room we had. We didn’t have a choice.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sonesta pada tanggal 1 Feb 2024
We are very sorry that your stay did not live up to expectations. We do appreciate your feedback, as we are constantly working to make our guests' time with us great. Please feel free to reach out to us if you have any additional concerns, and we hope you will give us another try in the future.

10/10 Sangat Bagus

NishatAli, Vaughan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari fom pada tanggal 30 Jan 2024
Thank you for your review, we do appreciate your business.

10/10 Sangat Bagus

dawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari FOM pada tanggal 30 Jan 2024
Thank you for your review, we do appreciate your business.

10/10 Sangat Bagus

Glen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the breakfast in the am. Well stocked, fresh, hot breakfast food. Staff very pleasant and friendly. All around great stay. Thank you no
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari FOM pada tanggal 30 Jan 2024
Thank you for your review, we do appreciate your business.

4/10 Buruk

Dana

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari FOM pada tanggal 30 Jan 2024
Thank you for your review, we do appreciate your business.

8/10 Bagus

Sean

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari FOM pada tanggal 6 Des 2023
Thank you for your review we do appreciate your feedback and your business.

10/10 Sangat Bagus

Jim

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari FOM pada tanggal 6 Des 2023
Thank you for your review we do appreciate your feedback and your business.

10/10 Sangat Bagus

Gloria

Menginap 1 malam pada bulan November 2023
Tanggapan dari FOM pada tanggal 15 Nov 2023
Thank you for your review, we do appreciate your business.

6/10 Cukup Baik

Stacey, Mars

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The clientele of the property were very suspect. There were beer cans and other litter on the parking lot and property grounds. There were people partying and walking the halls until 4 am. Lots of “migrants” staying at the property.
Menginap 1 malam pada bulan November 2023
Tanggapan dari FOM pada tanggal 7 Nov 2023
We do apologize that we did not meet your expectations we are working hard to fix these issues.

8/10 Bagus

Carole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari FOM pada tanggal 7 Nov 2023
Thank you for your review we do appreciate your business.

2/10 Sangat Buruk

Eric

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk staff sucks
Woman at the front desk had a terrible personality. Charged is $15 extra to check in early. Had a terrible attitude.
Menginap 1 malam pada bulan November 2023
Tanggapan dari FOM pada tanggal 7 Nov 2023
We do apologize that we did not meet your expectations we are working hard to fix these issues.

2/10 Sangat Buruk

Erica

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have never stayed at any of the Sonesta before so wanted to try a diffrent hotel. Check in was very plesent domonicka front desk receptionist was very plesent, the room we were provided had no utensils for cooking, 1 cup for coffee, the bathroom wall paper was torn off the wall, the bath tub was rusty and dripping water to tub, it smelled in the hallways of smoke the people staying across from us blasted music all night long horriable experiance never stay here again. Seemed like people were living there. Gross
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari FOM pada tanggal 31 Okt 2023
Thank you for your review we do appreciate your business.

8/10 Bagus

Cesar

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari FOM pada tanggal 28 Okt 2023
Thank you for your feedback we do appreciate your business.

6/10 Cukup Baik

Teresa

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Ive stayed at two other Sonesta ES hotels, this one was not as nice as the other two. It was slightly outdated the rooms, the showers had pitted rust on them, and the morning breakfast was sub par compared to my other stays. The staff was super helpful and friendly. It was an okay stay this weekend, just was slightly unhappy with my stay compared to my other stays with this hotel company.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari fom pada tanggal 17 Okt 2023
We do apologize if we did not meet your expectations during your most recent stay, we are working hard to fix these issues.

8/10 Bagus

sharon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
When we walked in our building, the smell of food cooking was everywhere, even in our suite. The floor in the elevator was dirty. the breakfast was nice. Beds were fine. Room was a nice size.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari fom pada tanggal 12 Okt 2023
Thank you for your feedback we do appreciate your business.

8/10 Bagus

kumi

Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari fom pada tanggal 12 Okt 2023
Thank you for your business we appreciate your feefback

8/10 Bagus

Scott

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari fom pada tanggal 11 Okt 2023
Thank you for your feedback we do appreciate your business.

4/10 Buruk

Antonio

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room was very dated and not what I expected for almost $300 a night. We had a two bedroom suite with a sofa bed which was deplorable. The sofa was sunken in and stained the mattress was also stained and rusted. Had to go to the local store and purchase an Air Matress because the sofabed was unusable. There was a loud noise that was coming from the heating system and the fridge started making loud noises in the middle of the night that caused us to unplug it just so that we could sleep. I really dont understand how you recieved such a good rating on such a terrible property. I would never suggest that anyone should stay at this property until they fully remodel there units, this was totally unaccectable
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari FOM pada tanggal 11 Okt 2023
Thank you for your feedback we do appreciate your business we are working hard to improve and fix these issues.

6/10 Cukup Baik

Yelena

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari FOM pada tanggal 11 Okt 2023
Thank you for your feedback we do appreciate your business.

6/10 Cukup Baik

Jennifer

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari fom pada tanggal 17 Okt 2023
Thank you for your review we are working hard to fix these issues.

10/10 Sangat Bagus

Onyinye

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari FOM pada tanggal 28 Okt 2023
Thank you for your feedback we do appreciate your business.

6/10 Cukup Baik

Samantha M

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari FOM pada tanggal 28 Okt 2023
Thank you for your feedback we do appreciate your business.