Historic Centertown Bedford Hotel Guide - 3 Stars Hotels in Historic Centertown Bedford, Bedford

"Nice"

"Very nice and clean. Staff was friendly! Only complaint is the walls are thin and could hear everything from people walking, running, dropping bowling balls from above, elevator rumbling when used and outside noise. The Ac/heater unit squeaks loudly when kicking in. Would recommend if not a light sleeper. Breakfast was great with a variety to eat."

"This is a beautiful property and we have stayed here once before. Overall the staff was very nice and helpful. We were not happy with the check in procedure. The app says 3pm check in. Their actual check in is at 4 pm. As we waited patiently in the lobby for almost an hour we were a little surprised when a couple came in at 3:50 pm and were checked in. No acknowledgment that we were there first or any interaction until we made the effort to get checked in. Even so , we highly recommend this property!"

"Great!"

"The morning/daytime staff was amazing, so friendly and helpful."

"I had a very disappointing experience at the Hilton Garden Inn Lynchburg. I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend."