Serena Hotel Guide - 3 Stars Hotels in Serena, Illinois

"We stayed in a Villa. The key to our doors worked only sometimes. One night it was after hours, and the key would not work and there was no one working the front desk. Luckly the back door was unlocked, or we would not have been able to get in. The Villa was poorly cleaned. We found chicken bones, cups and toys in the bedrooms. My son stayed in a cabin and he had mice. We have videos of mice running in and out his food on the counters. When asked to speak to a manager he/she would not come out to speak to us. The same manager called the police. Nothing but kids working. Poor management."

"I was not made aware the pool was down for maintenance even after chatting with the front desk clerk and I were talking about me taking my 6 year old the next morning. VERY DISAPPOINTED. The walls were being repainted which was nice to see some improvement. The carpet is lifting all over the place. It’s cool that it is solar powered. The beds are hard and aren’t stable. The pillows aren’t comfortable. The free breakfast was decent for being free. However, the place was empty and it was kinda creepy because of it. There were little things that need replacing, but I’m sure with updates it will be taken care of. The heating unit is hard to figure out. Oh and there was something very sticky and gross on the window sill. We might go back if the pool is available, but without that and it being the only thing to entertain my child, it will be a deal breaker!! The best price for a facility like this is the Expedia price because their website is excessively over priced. "

"Every time we stay there the pool is too cold to even get in. It would be nice if you could raise the temperature so we could use the pool. "