Serrekunda Hotel Guide - 3 Stars Hotels in Serrekunda, Banjul

"This was the worst hotel in gambia. It started with the fee to check in early $1500 dalasi (no one can control when their flights come in) you should be able to check in early if the hotel is not full and your guys were definitely not full the 3 weeks that I stayed. We got to our room and the toilet wouldn't flush and we had no AC. After traveling I couldn't even stand in the room because I couldn't breathe. I went to reception and they were going to charge $1000 dalasi a day which would have been well over $20,000 dalasi for AC. There is no tea kettle, coffee or anything for your guests. EVERYTHING is a charge, so even though it's cheap all the extra fees add up to the stay being very expensive. The blankets and pillows are stained.blankets are rough from over usage. The "free" breakfast is a joke, offering only a limited amount and once food is complete they do not refill it. The gambian workers are expected to do mutiple jobs for very little pay. The grounds are horrible and everything is dying and there are no flowers.You should be ashamed of yourselves for allowing the corruption inside the hotel. You use old photos from the past to advertise on your website which does not truly let a guest know what they are getting into.I have never seen a hotel like this before. This should be a 1 star hotel for all the things you don't offer. I will post reviews everywhere I know so that someone can take their hard earned money to another hotel that treats their guests better."

"Breakfast was fresh and delicious. Pool was very nice. Ocean was even better."

"Room was spotless, fully equipt with everything you could need. Quick assistance with safe (which is free) and arrival bottle water which wasnt in the room. Morning sun and afternoon shade on balcony. Insect layer to sliding doors meaning you could still let air in the room. Great aircon in room. Pool is freezing but still usable due to warm temperatures outside. Felt safe and secure. Would visit again and was a fabulous stay. "

"A 5-star hotel with a 2-star overbooking issue. (Note: many guests were faced with the same problem we had.) We arrived at Kombo Beach Hotel at 2 am on a Saturday night with our two children, tired from the late night flight, but eagerly awaiting the superior room we booked for a week's stay months in advance, only to be told that there was no room for us. Imagine, landing in a new country in the middle of the night, to be told that the room you paid for was not available and that there were NO OTHER ROOMS IN THE HOTEL FOR YOU AND YOUR FAMILY!!! The front desk staff then explained to us that they would put us in a neighbouring hotel overnight and that we could speak to the manager the next day at 10 am. We were not satisfied with this but had no choice as we were effectively homeless and so we relunctantly took this option. After walking a few meters down the road to a neighbouring hotel, arrangements were made, and we were checked in and lead to the room in this new hotel. Imagine our surprise that, after booking a superior room at Kombo Beach, the room were put in to stay had no wifi, no TV, full of mosquitoes and a rickety bunk bed that my children could not even safely sleep in!!! We coped over night thanks to our resilience and mosquito spray and went back the next day to speak the manager, who then told us to come back later on in the day. This unfortunately did not change anything as apparently the room we had booked was given to someone else."