Usa Hotel Guide - 4 Stars Hotels in Usa, Arusha

"It was an adventure. We’d arranged to have a hotel shuttle to pick us up at the airport. The driver was not there, and we called the hotel; the staff was agitated, and could not explain it. It turns out the driver had fallen asleep while waiting (it was after midnight), and it took a while for him to wake up. He drove us to hotel with his brights on, despite other cars flashing theirs to request that he dim his lights. The hotel staff was polite, although some of them smelled so bad that we had to air out our room when they entered it. At dinner, we were given a menu. Almost everything had onions, garlic, and/or peppers, none of which I eat. So, I ordered sea food, and was then told they had no sea food. I guess they don’t know what they don’t have until someone orders it… So, I had a bowl of rice for dinner. We saw that, when guests left the dining room after eating, place mats were simply brushed off to clear the crumbs, rather than replaced with clean ones. The Presidential Suite was a standard hotel room with a bedroom and a living room. It had a small kitchenette with a non-working stove and non-working refrigerator. The image of the Presidential Suite shown on the website showing plush furniture is actually their lobby. "

"Great staff. I would not class this as a five star hotel. It is situated outside the city and I was the only guest. Electric kept going off but the staff were really kind. The spa was good but in Aruba you must have a doctor for the spa and the doctor at this spa was missing. Many services were not available because he was not there. "