Outstanding guest service is the hallmark of every 5-star hotel in Columbus. From the second you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massages. On top of that, hotels have to offer top-rate amenities to be entitled to a 5-star rating. These can include luxury baths, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.