In Eckman, a hotel is required to offer a specific number of upscale conveniences to earn 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer additional touches like welcome gifts.