Outstanding guest service is the defining feature of every 5-star hotel in Eden Valley. From the moment you enter the lobby, staff are at your beck and call, whether arranging customised tours or providing a nightly turn-down service. Also, hotels have to offer superior conveniences to obtain a 5-star rating. These can include luxury bathrobes, an on-site spa, pools, gourmet kitchens and knowledgeable concierge.