In Jacobus, a hotel must offer a specific level of high-end conveniences to earn a 5-star rating. These may include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches such as a welcome gift.