In Laquey, a hotel must offer a specific number of high-end conveniences to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may even offer thoughtful touches such as a welcome gift.