In Leslie, a hotel is required to offer a certain amount of upscale amenities to be designated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches like a welcome gift.