Impeccable guest service is integral to every 5-star hotel in Lost City. From the minute you step through the door, staff cater to your every whim, whether offering luggage assistance and storage or providing in-room massages. On top of that, hotels have to feature upscale conveniences to be considered for a 5-star rating. These can include luxury toiletries, spas or saunas, swimming pools, fine dining kitchens and knowledgeable concierge.