Outstanding guest service is the hallmark of every 5-star hotel in Mason. From the instant you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massages. In addition, hotels must offer top-rate conveniences to be entitled to a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.