In Pulau Nusalaut, a hotel must offer a certain number of upscale amenities to earn 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches such as welcome gifts.