In Purdy, a hotel needs to offer a certain amount of upscale conveniences to earn a 5-star rating. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer thoughtful touches such as welcome gifts.