Santacruz Hotel Guide - 5 Stars Hotels in Santacruz, Mumbai

"Excellent room nice and clean"

"Extraordinary customer service.. and great hotel! "

"The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation. The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service. The shamiana restaurant needs an upd"

"Great staff, great room, and great food!"

"Every aspect of the Four Seasons in Mumbai spells comfort, class and sophistication. The staff at every touch point provided exemplary service. They were customer centric and very accommodating. The breakfast spread was large and multi cuisine. The rooftop lounge restaurant AER was stunning with incredible views. This was an oasis within the very noisy city of Mumbai. "

"Room was immaculate Exceptional staff"

"Clean rooms with great views and perfect location. The amenities are top notch and the staff very courteous and well trained"

"I think this is the nicest stay I’ve ever had at a hotel. Beautifully maintained hotel. Everything was clean. Staff was polite. Check-in was seamless. The breakfast was literally anything and everything you’d want. "

"Rooms were spotless,all staff extremely helpful and friendly. The breakfast is surely something to behold all manner of sweet and savoury delights, the idlis were particularly good served with sambal and the dosas were delicious with a lovely fluffy potato fillings.I’ve never been away at Christmas time before,the Taj had a magnificent tree and presents in the foyer with Christmas lights.They even laid on a Christmas parade with Santa on a motorcycle!! Excellent "