In Shoup, a hotel must offer a specific amount of high-end conveniences to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as a welcome gift.