In Sims, a hotel must provide a specific number of upscale features to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You can look forward to things like in-room massages, nightly turn-down services and concierge services. Some may also offer thoughtful touches such as a welcome gift.