Exemplary guest service characterises every 5-star hotel in Sutton. From the minute you arrive, staff cater to your every need, whether recommending activities and tours or providing in-room massage treatments. In addition, hotels have to offer top-rate conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.