Faultless guest service characterises every 5-star hotel in Ursine. From the minute you step through the door, staff attend to your every whim, whether arranging valet parking or providing in-room massages. Also, hotels have to offer upscale amenities to qualify for a 5-star rating. These can include luxury bathrooms, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.