Exemplary guest service is integral to every 5-star hotel in Villa Union. From the minute you step through the door, staff attend to your every need, whether arranging valet parking or providing in-room beauty treatments. In addition, hotels must offer superior amenities to meet the standard for a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.