Exceptional guest service characterises every 5-star hotel in Vivian. From the minute you arrive, staff cater to your every whim, whether recommending activities or providing in-room massages. On top of that, hotels have to feature upscale conveniences to be entitled to a 5-star rating. These can include luxury toiletries, saunas or spas, swimming pools, fine dining restaurants and knowledgeable concierge.