In Weatherby, a hotel needs to offer a specific number of upscale features to be designated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer thoughtful touches like welcome gifts.